Customer Reviews for Hartly Feed & Hardware Co
(U-Haul Neighborhood Dealer)

109 reviews

324 Main St   Hartly, DE 19953

(302) 343-7497

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(302) 343-7497

324 Main St
Hartly, DE 19953

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fantastic service. Very helpful and friendly.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Make sure that the drug paraphernalia has been removed from the truck before renting it to the next customer. I had already driven the truck from the pick up location to my house where my daughter discovered a pipe (and we're not talking a tobacco pipe) and lighter between the hood & the windshield. Thank god she saw it before we started out on the trip bringing the furniture stores in garage to the new place..

Dale F. 
Rating:
5.0

Customer did not leave a comment.

TAWAKAL ULLAH G. 
Rating:
5.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Ammon M. 
Rating:
5.0

Customer did not leave a comment.

Lewis L. 
Rating:
5.0

Customer did not leave a comment.

Ricky E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

debbie P. 
Rating:
4.0

I had requested and reserved a CARGO open trailer with a ramp. I arrived to find that a closed trailer was my only choice. I needed the ramp.

DOUGLAS P. 
Rating:
5.0

Dave was really helpful and talked us through each step of the way. Excellent service.

PAUL G. 
Rating:
3.0

I think mileage rates are a little high

Nychelle L. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
1.0

Customer did not leave a comment.

Donnet S. 
Rating:
1.0

Customer did not leave a comment.

Cierra R. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

ricky E. 
Rating:
2.0

It is no direction to where to park or how to get there. More communication should be available due to get returns after hours

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Ricky E. 
Rating:
3.0

Small town old building. Given location I don't think you could do much more with it. Is what it is. Very nice gentleman running the old hardware store.

John W. 
Rating:
5.0

I wasn't told that it didn't have a ramp so I found out once I got it to my house

Marie S. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

The truck had damaged that was not marked prior to my taking possession of it. Right rear tire was low on air. They did fill it up when I pointed it out to them. Truck had 1/4 tank when I received. I was told it had to be returned with the same amount so I should fill it up with the distance I would be traveling. As can be see by the people checking it in I returned it with 3/4 of a tank of gas so there was no need to fill it completely. I paid $53.00 dollars to fill the tank. I would appreciate at least a partial refund since there was a half a tank of gas that I should not have put in the truck.

Steven M. 
Rating:
3.0

Returning was easy and uneventful

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

AARON Q. 
Rating:
5.0

Customer did not leave a comment.

NEIL L. 
Rating:
5.0

The location on Salisbury rd in Dover. Is the worst place. They gave my truck away when I already reserved it online. When I went to the hartly location another person had the same thing happen from the same location. That is a terrible way to do business. I will never use that location again. I will tell people not to use them either. Hartly was great it was a smooth transaction Kudos to Hartly

WAYNE O. 
Rating:
5.0

Customer did not leave a comment.

Stacy A. 
Rating:
3.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

I had a great experience From the beginning of the reservation ,picking up the rental at the facility , dropping off vehicle .. Easy process !! Highly recommend to all my friends and family ! THANK YOU SHARIFF ( original facility ) And THANK YOU JOE (drop off)

Chan C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Christian K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very happy with service at this location.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

DAVID IS EXTREMELY PROFESSIONAL AND A PLEASURE TO WORK WITH.

Blagomir S. 
Rating:
5.0

No improvements needed at this time. Customer service was great.

Sheila P. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

Nothing, great customer service!

Bonnie G. 
Rating:
5.0

Fantastic local vendor

John F. 
Rating:
5.0

Owner was very pleasant and helpful. Provided everything I needed and helped me hitch the trailer correctly.

jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Nothing!!!!!!!!

Carlton K. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Location is nice. I would suggest using the app to expedite the process.

Sequoyah J. 
Rating:
5.0

The location was great, the U-haul corporate service is terrible. Please make a more concerted effort to contact me about my reservation being changed so as not to waste my time.

Steven N. 
Rating:
5.0

Excellent customer service

Cyrena D. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

great service great people

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Friendly and efficient

Helen J. 
Rating:
5.0

Greatly, personable

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Very friendly and professional employees. Greater with a smile.

GRACE C. 
Rating:
5.0

GREAT CUSTOMER SERVICE!!!!!!!! DON't CHANGE!!!!!

Delores J. 
Rating:
5.0

Everyone was great, love you guys.. see you in the near future.. need to do a rewards program... Have a great Holiday Season..

DENEEN T. 
Rating:
3.0

Customer did not leave a comment.

Michelle S. 
Rating:
1.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

Customer did not leave a comment.

steven D. 
Rating:
4.0

Customer did not leave a comment.

Wendal L. 
Rating:
5.0

Great Service

JOHN P. 
Rating:
5.0

Guy was awesome. Hooked up the trailer and checked the lights and cleaned the connection. Very friendly.

Cory W. 
Rating:
5.0

Out of all the times my family and I have used U-Haul this one in particular was very unique to us due to the professionalism, friendliness and overall pride in thier workmanship! I will most definitely be using this location in the very near and far future!! Thank you so much for the great experience Hartly Feed & Hardware!!

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Everything went well the owner came out and hooked the trailer up and made sure everything was good. Every other time at different locations I hook up and give them back the inspection form they don't come out. This guy was awesome enjoyed just chatting with him

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

ken O. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Service was excellent, very helpful and well informed. The easiest part of my move.

Donna H. 
Rating:
5.0

I love U-haul and all it's locations. Perfect business model.

gerald S. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
5.0

Can't think of a thing, they were professional, helpful and friendly!

David J. 
Rating:
5.0

Location was great, the only issue was the wheels need balancing on the dolly. Vibration at highway speeds. Other than that it was great.

James V. 
Rating:
5.0

on the 6x12 trailer put a crank lift on them --- too heavy to lift off to impossible pending the surface angle... Good I had my own jack. Might be good to provide a wheel chock too...

Gerald M. 
Rating:
1.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Jose J. 
Rating:
5.0

Customer did not leave a comment.

Lora M. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Staff very, very helpful. Trailer just what we needed.

William K. 
Rating:
5.0

Equipment is new ! Clean ! Excellent location midway between Dover De and Maryland-great service at this location, nice, professional and polite ! Many Thanks !

john M. 
Rating:
5.0

A tongue jack on 6x12 trailer would be helpful

Kathleen K. 
Rating:
3.0

Customer did not leave a comment.

Clark S. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top