The rep was very attentive to my needs. I will be renting with them again in the future.
Levianny P
Customer Reviews for Harts Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not charge a 100 dollars to rent for a few hours!!!
calvin rMy appointment was for 9:00 to pickup tow dolly. I arrived at 8:45 and no one was there. At 9:10 I call the U-Haul scheduler and was assured that the individual was delayed. Individual called and stated that he was delayed for 15-20 minutes and was on his way. Individual did not arrive on located until 9:40. This is unacceptable, appointment are for a specific time. This was an inconvenience for me and my family, customer service, customer service and customer service.
Robert BWhen in they had what we needed and we were very satisfied. Very good customer service.
Alex WNot over charge your customers three times
Marva GOwner of location added charges on for Insurance that I did not ask for and trailer was dirty and all lights did not work from where a previous Custer had damaged the fender and when I got it loaded I noticed that 2 tires were low on air and I had to go air them up. Equipment should be better maintained before renting.
ROY BThe truck wasn’t clean Had to wait 45 mins for the guy to come open up call he said he’s on the way to a business that should have already been ready to open due to the hours listed online The truck didn’t start after so call road side assist no help to get the truck started so had to get another truck
Katrina WLocation was fine; however apparently the rental I had made for a pickup and car trailer was “split” without anyone notifying us. Therefore the location did not have a car trailer available and we had to find a tow dolly elsewhere, not finding out until later that a trailer was reserved separately at another location (again the rental confirmation I had had them both at the single location and I had received no email or phone call about a “split rental”). Additionally, no trailer hitch was provided (despite me having rented both a truck and trailer), forcing us to return home to find one. Overall, a very messy and poor customer experience.
Edward BEverything w as s great
Carey WCalled Mr.Hart on Saturday morning...did not answer . I left him a voice message. I have not received a call from Mr. Hart.
DENIA WNothing
Lorenza GWe were told that the insurance that I specifically marked no on but was charged anyway would be refunded. The $140 was not refunded. When I originally reserved this vehicle i marked no for insurance.
Gayla YWe paid for 3/4 of a tank. Still charged extra.
Sue CDon't make reservations for this location I never got the vehicle I reserved I had to go to another location to re reserve another vehicle that costed me time and money
Charles Li had a reservation on checkout, was $42 and change, this guy refused to verify it & said had lady waiting for trailer so i was charged $68 for 3hrs. not happy about that & i wont even mention the smell/stench of cigarrette smoke in that place
Dale PTodo el proceso está bien
JEREMMY RDrop off location was a dump, no one ever showed up for days.
Ronald HAwesome Service!⭐⭐⭐⭐⭐
TERRELL JAwesome Service!👍🏽👍🏽👍🏽
TERRELL JThe representative was horrible. We opted to pay online but the rep insisted on helping us with the payment. We go inside this dingy building. He tried to process the payment for our rental over the phone and was calling our credit card number out to someone. He returns and said the card was declined. I was like no that wouldn’t be possible. After the 3rd try I called the bank and they said the person was continuously putting in the wrong expiration date. By this time we are fed up with him not knowing what he was doing so we completed the process online. We go to the area to get our rental and he has all the rentals blocked by vehicles. So we are stuck. He tells us to wait. We are there for over a hour will he sold a used car to a customer. He then comes out and moves the vehicles blocking the trailers. I will NEEEEEEEEEVVVVVVER use that location again. They held us up for over 2 hours.
Gary WFix or recharge the AC unit in the vehicle I rented
Ryan HAwesome Service!!!
TERRELL JSee comment above. People were nice, but the fact that we were charged for excessive mileage, that we did not travel was unacceptable. If UHaul can track my phone to the location, it should be better able to monitor their trucks. Not happy.
Anthony MThe lock to access the key was difficult to open.
Jalen NI rented a UHAUL, and it was filthy dirty. the location here was extemly dirty, and when i dropped it off, they charged me a cleaning fee. I actually picked it up complety full of toys, debris , candy . It was also 3/4 full on gas, so when i dropped it off, put it back to 3/4 gas and they charged me for not filling up. Sent pics with time stamps
Michael WAwesome Service!
TERRELL JLocation was closed when I arrived. A U-HAUL Rep was waiting outside to meet us. I would have actually been there earlier if I had known the truck was there & ready.
GARY MNo one was there
Michael TI was supposed to be reimbursed $43 for agreeing to return the truck on a quarter tank, because when i picked it up it was on E but instead after returning the truck ontime and with the quarter tank of gas, i was charged $20.62 Instead. The contract agreement wasn’t honored and when i call customer service to inquire about the $20.62 charge to my credit card, nobody knows why. I still have no clue why i am being charged.
Inglish L