Customer Reviews for Harwood Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Harwood Mini Storage

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MICHAEL D. on

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Daniel jr P. on

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Josee B. on

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Des gens qui sont indépendants de la compagnie ne peuvent pas t’aider alors c’est pas un bon service à la clientèle. En plus on m’as donné un numéro pour parler à qq’un au bureau U hail à Montréal j’ai parlée à une représentante elle s’est complètement foutu de moi et m’as même raccroché la ligne Wow j’ai payé 6000$ plus mon essence et je suis traité ainsi.C’EST INACCEPTABLE

Melih E. on

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Edward E. on

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Jean B. on

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Abderrazak L. on

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Le local a besoin d etre renové avec un espace d attente clients. En dehors de ça, le vehicule etait tres recent et propre. Le personnel sont gentils, accueillant et professionnel.

richard v. on

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Garth S. on

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Excellent help from friendly staff and we're ready to provide equipment for the heavy items.

SEBASTIEN P. on

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Long, seulement en anglais (Québec ), service minable (Pas souriant )...e ne conseillerais à personne d'aller à cet endroit pour louer un camion....ailleurs...

rejean r. on

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Très bon service. Aucun point négatif.

SIMON B. on

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Martine R. on

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Quand je suis arrivée, le local sentait la cigarette. Au retour, c'était beaucoup moins prononcé. L'Express Check-Out avec un téléphone intelligent leur cause plus de problèmes, et ils posent les mêmes questions, même si j'ai déjà répond sir le site.

Jennifer G. on

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Tanya B. on

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thank you! the owner was extremely welcoming and we would be happy to do business here again

Vincent B. on

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The location office was gross. I could barely breath the air, thick with the cigar smoke that the employee/owner was smoking as I was there. A repulsive odorous smell that can only come from decades of tobacco use.

Sebastien B. on

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Service etait long pour le retour

Lise T. on

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Bejamin D. on

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fredreric m. on

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Mark L. on

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I wrote a huge long email complaining to uhaul about my terrible experience in renting a truck and they responded telling me nothing will be done. Never renting a uhaul again and I will definitely make sure no one else does either

Jacques V. on

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Todd C. on

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ucina g. on

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Ensure that everything is checked, as they indicated on my contract that the gas was at half tank, but in fact it was only a quarter tank. Trying to get back the credit has become very difficult, from December 23 until January 18 (current date)

Richard L. on

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Truck did not have winter tires. Dolly was broken. Wheel fell off. They had no blankets even though we reserved 6. They finally found 5 for us. Would definitely not go back to this location.

JEAN FRANCOIS B. on

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Francois B. on

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joelle q. on

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Stewart L. on

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FRANCE D. on

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Friendly service very helpful couple.

Geoffrey W. on

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Matthew S. on

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Professional polite helpful

Kai Y. on

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Francois D. on

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Gens accueillants. Je serai client de nouveau.

. on

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Kris K. on

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Train the uhaul dealers on the new phone pickup. The owner looked surprised.

Bernard O. on

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daniel d. on

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Terence H. on

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Excellent service from UHaul

Falama S. on

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RAS

Claude R. on

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Nazim H. on

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Annie L. on

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L'endroit n'était pas claire du tout. On voit la pancarte Uhaul, mais on ne sait pas où aller porter le camion, on doit aller complètement au fond, derrière les containers. Ça ressemble à un junk yard, donc on ne comprend pas trop où se présenter. Toutefois, le personnel était sympathique et serviable.

Andras T. on

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Alexander S. on

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TOut a fonctionner tel que demander. Parfait

Isabelle B. on

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simon l. on

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Karlene C. on

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I was not called the day before pick as advised to confirm the pick up location. I had to call. I called twice, once to the main number to find out the pick up location and again to the pick up depot to be sure. That is definitely no cool! The pick up depot had no obvious U-Haul sign out front. A sign would be helpful to better find/see the location. The service representative and his wife were very friendly and helpful however.

Hentley G. on

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sylvain g. on

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J'ai retourné le véhicule hors des heures d'ouverture, je n'ai pas d'opinion.

david c. on

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robert a. on

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Werner G. on

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Félix B. on

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Christopher C. on

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Anne-Marie A. on

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J'avais tout réservé en ligne, mais ça a pris plus d'une heure pour que je puisse prendre possession du camion. De plus, l'endroit est affreux et mal propre, meme pour un garage. Le monsieur qui m'a servi m'a même dit qu'une chance que j'avais réservé en ligne, sinon il aurait refuser de me louer le camion parce que je ne le rapportais pas à sa succursale, alors que ça fait partie des avantages u-haul de pouvoir louer à un endroit et le rapporter ailleurs! Bref, très très mauvais service.

Natacha L. on

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L'endroit ressemble à une " Cour à Scrap" et les 2 monsieurs avec qui j'ai fait affaire fumaient dans le bureau. Odeur intense de cigarette et cigare dans le batiment. Toutefois, Tous (le 2 monsieur et la dame qui nous a montré le camion) ont été TRÈS Gentil

John C. on

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Veronica B. on

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Service très lent, bureau mal entretenue, lieu difficile à trouver et pas propres.

Ariane D. on

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Les gens a l’accueil très gentils, le camion était propre. Parcontre ils n’ont pas respecter le contrat. J’avais une econoline de 9’ et le matin ils m’ont fais un prix a 89$ an ayant droit a 150 km pour 4h. Puisque j’ai fais seulement 108 km le prix est monter a 118$. Vous devez faire les 150km pour avoir droit au tarif spécial!!! (Ils ne m’avait pas avisé). Donc non, je ne recommanderait pas.

Jessica R. on

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I wouldnt recommand your company at all!! The representative of Harwood Mini Storage told me I could reserve the truck for AS LONG AS I NEEDED IT! I would only pay the days I had the truck in my possession. If I bring back the truck after before the due date, I get my money back. Well thank god we only took the truck 10 days, we brought it back after 8 days, but had to pay 10 days! You know, I dont really care it’s only 100$, but you said something in one store then something different somewhere else. It’s not our fault, its yours. And its only 100$ and you dont want to pay us back. I find its really cheap

George Z. on

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When dropping off, the person on-site told me I needed my rental contract in order to take the vehicle back. They did not offer to help or explain the online return process, which I looked up on my own.

Karen M. on

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The trailer was very dirty. The agent was helpful but could have given us more pointers on hooking the trailer up. We figured it out. Also he should have told us about the wiring adapter as we also pull a tent trailer with a 7-point plug. We had to purchase it then return although we had been there 1 week early to ask about our vehicle.

MARCEL C. on

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lOUER CAMION SANS ASSURANCES PUISQUE visa M'ASSURAIT le departement de facturation m'a facture l'assurance quand meme et j'attend toujours le credit de 30

Vincent L. on

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CAROL A. on

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Friendly and efficient service!

Richard M. on

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DANY G. on

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The place was smokey and dirty! And I was charge for fuel when I wasn't meant to be. The gauge was about the same as when I left. I wish I would have taken a picture now to prove it. The fact that you require to fuel it back to about 3/4 is a scam to charge more. Why don't we pick it up full and bring it back full! Won't get scam again!

Willard R. on

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Le service était excellent. On pourrait songer à apporter aux lieux quelques modifications d'ordre esthétique.

STÉPHANE G. on

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Personnel polie et courtois

JOHANNE S. on

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CLAUDE V. on

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WAYNE B. on

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Vanessa D. on

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Simon A. on

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La bouette a grandeur du stationnement

SEAN D. on

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I’m pretty sure that when I booked the rental over the phone, the gentleman told me it was $0.49/km. Surprised to see the 0.59 cent charge on my contract. Found the total price paid too much for 24 hr rental

Daniel D. on

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Nice persons! The Econoline was there and clean. No problem at all. Thanks

Keith B. on

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Yves L. on

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tout est parfait

David L. on

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Derek C. on

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Great friendly staff!

David L. on

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Le bureau de location empestait la cigarette, l’équipement (couvertes de déménagement, camion, sac pour matelas) sentait donc la cigarette ce qui a amené l'odeur dans ma nouvelle propriété.

Robert D. on

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Maurice G. on

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L'aire de reception laisse à désirer.

leonard t. on

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Small sign not clearly visible , nothing at the road way to the property to indicate enter here,Small sign on fence.

Daniel M. on

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Great helpful owner - a true joy

John S. on

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I find it objectionable that this location charged me a $20 Cleaning fee. The trailer was used to move two pieces of furniture and returned in exactly the same condition it was in when picked up.

CRISTAL B. on

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Amazing service and very hospitable people. I will definitely go back if I need to rent again.

COLIN K. on

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Katherine D. on

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Guylaine N. on

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Nicholas S. on

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Better than customer service on the phone.

Trevor K. on

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ANDREW H. on

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Larger U-Haul signage. Easy to miss. Staff was friendly and helpful.

suzanne b. on

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Easy truck drop off; good system.

Michel T. on

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Location needs to be upgraded. Did not have the equipment requested on the reservation (furniture dolly)

daniel l. on

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Craig E. on

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Overall, my experience was fine. The gentleman that ran the place is very nice and friendly. The equipment was just OK. It smelled like cigarettes and there was a problem with a recall on the truck. Not the end of the world as I was warned before hand. The truck worked fine in the end and other than the cigarette smell, my experience was positive.

Michel M. on

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Shirley G. on

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