Customer Reviews for Hasty Market #435
(U-Haul Neighborhood Dealer)

204 reviews

11 Westwood Dr Unit 1   Kitchener, ON N2M2K5

(519) 772-6933

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(519) 772-6933

11 Westwood Dr Unit 1
Kitchener, ON N2M2K5

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The vehicle was clean but i'm not sure it was wiped down before i began to use it as the person who had it before me returned it late while i was there. I wiped it down before and after my use as a precaution.

Terri P. 
Rating:
5.0

The air conditioning is not cold

ORIOWO A. 
Rating:
5.0

Great service in a busy location. Fast and easy.

gordon W. 
Rating:
1.0

We returned the truck with the gas replenished and were harassed on a Friday night by an employee claiming we didn't replenish it. I advised we had the gas receipt and our driver had indeed replenished it. 3 upsetting phone calls into Friday night later until the manager called and advised the employee was new and made a mistake.

Marc G. 
Rating:
4.0

During Covid businesses sanitize between customers. The truck we got wasn't even clean, much less sanitized. There were cigarette ashes everywhere and chocolate drink all over the dials - it was disgusting. When I mentioned it, the clerk said the previous customer returned it late... So why didn't we get one of the other 2 trucks in the lot instead? Other than the cleanliness issue, the clerk was personable, and the truck was easy to book, pickup and return.

Gordon R. 
Rating:
1.0

We got a 20feet truck and it was dirty - There was a thick layer of dust on the dashboard, the wheel was not aligned at all, wipers were useless - we actually got caught in a storm and couldn't use the wipers! U-haul agent had no knowledge of U-haul insurance; did not do a vehicle security check with us - there were dents in the front bumper which we were not told about; did not know anything about the vehicle.

JHOTISHA M. 
Rating:
5.0

Very nice service. Actually surprised by the professionalism. Recommended.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

SAMI I. 
Rating:
1.0

Had to rent 2 15” trucks on 2 different days and both were the Dirtiest U-Haul trucks I have ever rented. I had to wash one out as someone had been cutting drywall in the back… why do they take them back like that….

ALEXANDER W. 
Rating:
1.0

It is kind of fraud at that location, Rent 15 tons truck just 3 hours . Drives 15 km distance ended up to be forced to add gas costed me 45$ And refused to charge me the daily rate and charged me 61 dollars so total is 105 $ is that right???

HOSSAM M. 
Rating:
1.0

- Truck was booked 1 hour later than requested, even after I called to confirm the original pickup time & double checked online the day prior; received truck 1.5 hours late; $50 reservation guarantee was NOT honoured even after I brought it up - Rented equipment (utility dolly, furniture pads) were not provided - Truck was not cleaned or sanitized in any way from what we could tell - I believe we were charged a late fee; we returned the truck 40 minutes after our original return time, however I feel this is unfair given we received the truck 1.5 hours later than expected

SAMJAMES B. 
Rating:
3.0

The truck was filthy. There were dried sauce stains on the seats in the cabin and there was wet pain in the back of the truck which did get in my belongings. I had to clean up the paint before I loaded the truck in order to protect my own things, which meant that I ruined a bunch of my own personal towels.

LEAHMICHELLE C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDT W. 
Rating:
2.0

the truck was so dirty and unhygienic and in this covid times atleast they should clean the truck from inside.

Prateek C. 
Rating:
2.0

Right hand does not know what the left hand is doing. The whole situation has left us with bitter experience. We are hoping we do not have to use your services in the future. If we have to i sincerely hope the experience is better. The use of technology is all well and good. If the person does not have a cell phone. The company makes it annoying for the person who has offered their number. 16 emails. Phone call would of been sufficent.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

HIMANSHU G. 
Rating:
4.0

Was closed when I got there at 9 but they opened shortly after. So didn't get my truck right at 9 which lead to returning it a bit later but was no charge for that so all good.

Wesley E. 
Rating:
4.0

Customer did not leave a comment.

IHAR A. 
Rating:
5.0

Friendly service, quick and convenient. Thank you!

KELLY A. 
Rating:
4.0

Customer did not leave a comment.

PAULOALEJANDRO R. 
Rating:
1.0

I was overcharged for the item. I have called back the location multiple times to see the reason why, with no response. The left indicator light was broken before I received the truck but the clerk told me that they could not give me another truck. He assured me that Uhaul would be giving me some of my money back because of a faulty vehicle, but instead I got overcharged

MOHAMMADALIGULAM S. 
Rating:
5.0

They were accomodating and helpful at this location. My only comment was that there were previous customers' contracts laying around the van and in the compartment. Otherwise, my experience was seamless.

MARYAMM E. 
Rating:
5.0

This can be a very busy store, but each of the employees battles hard and do a tremendous job. Thank you for always having a truck or van for me. Love you guys!!

GERHARD B. 
Rating:
5.0

Already excellent service

MUHAMMADAJMAL J. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
3.0

I am still waiting on a reply for a concern I had regarding what I was charged for distance travelled. There was a huge discrepancy between what I actually drove and the mileage in/mileage out numbers.

KYLECHRISTOPHER F. 
Rating:
4.0

Patel made the rental experience very easy-to-use. I will be back to rent from him again in the future. Best regards, Bov

robert M. 
Rating:
1.0

Customer did not leave a comment.

CAMERON W. 
Rating:
4.0

This was my second location, the Colby Drive experience was TERRIBLE, I had booked a truck a week ahead & when I was dropped off to pick it up at the end of the day it was not available. They knew all that was going to be the case but did not contact me.

PEETERE P. 
Rating:
5.0

Patel was very helpful and had me on the road with my rental in just a few minutes. Patel also made the return very easy. I will be back in the future to rent a truck from this location. Keep up the great service! Best regards, Bob Moran

robert M. 
Rating:
1.0

Customer did not leave a comment.

Nish P. 
Rating:
5.0

I am not going to get this gentleman's name correct - Pardu.... Anyway his service was outstanding. I have rented U-hauls on many occasions. This was the fastest check-in and check-out every. He knew the system inside and out. Highly recommend this location to anyone.

HOWARDD W. 
Rating:
5.0

Customer did not leave a comment.

BHARANI RAJ M. 
Rating:
5.0

Both people I dealt with at Hasty Market were friendly and helpful. The van itself was not clean....animal hair on the front seat.....unfinished beverage in the passenger side door pocket....previous renters contracts on the front dash...but most concerning, especially now during COVID, there was no smell of anything being disinfected and sanitized.

Elizabeth L. 
Rating:
2.0

It was disgusting in the truck, never washed, and if the Company upgrades their trucks won't be bad at all, just saying.

Harout T. 
Rating:
5.0

Very helpful attendant when I arrived to pickup the truck and had problems with the web app giving me error messages. Online checkout process worked properly and I was impressed how clear the process was explained. Great experience with U-haul and I'll use it again when hauling large items.

CHRISTOPHERRICHA M. 
Rating:
4.0

Thanks

THOMASABUBAKAISE K. 
Rating:
1.0

These people who run the uhaul rental at hasty market on westwood will rip you right off I called them to explain I would be a little later with the uhual then expected ad we had no shows to help move sonitnwas just my husband and I moving a whole house she explained there would be a 20 late charge well if that wasnt a huge fat f**king lie the ended up charging me and I had rented a uhual for 24 hours so it was to be back by 8:15 pm but I didnt get it back until 12 am and I was charged 2 full days...plus mileage ×2...double the appliance dolly and this was after being told only a 20 late charge would apply so they got double there rent on this uhaul because not only did I get charged for another full day and it was dropped at 12am they also wouldnt let me keep it for the time I paid for because and I quote it was rent that afternoon so on top of everything else someone else had to pay a rental on a uhaul that in all sense of the word was paid for I even said well then they shouldnt have to pay for today then since I already paid for it and they are like that's not how it works if the person who rented from this.location Tuesday I am sorry you had to pay for something already paid for it's not right. bottom line dont use this location unless your super desperate they screw you. And to uhual shame shame shame on you

ADAMP R. 
Rating:
5.0

Crazy good service and love love love the 24/7 hours option. And an extra special thank you for being open on the Thanksgiving Holiday Monday!!

GERHARD B. 
Rating:
5.0

It was a very pleasant experience

NATALEEANNMARIE W. 
Rating:
2.0

The guy at the store was slow and disorganized. He also didn't come out to inspect the vehicle with us. He didn't even ensure the furniture pads and dolly that I ordered were in the vehicle.

Alexander M. 
Rating:
3.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Vikas T. 
Rating:
5.0

Customer did not leave a comment.

MEQUANENTENDAL L. 
Rating:
2.0

Very dirty truck inside the cab and inside the cargo box. They did not have the 12 moving blankets I had ordered.

David B. 
Rating:
5.0

Customer did not leave a comment.

Bruno P. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

nicholas C. 
Rating:
5.0

Customer did not leave a comment.

DAVE M. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA K. 
Rating:
3.0

Customer did not leave a comment.

Mathew G. 
Rating:
5.0

Customer did not leave a comment.

Saurabh P. 
Rating:
3.0

S'all good!

JOHN-JAMES S. 
Rating:
5.0

I noticed that the gas tank reading on the paper given to me before getting the truck over estimates the amount of gas that is actually in the truck, but other than this it was a great easy experience. I would highly recommend going to the Hasty Market for picking up a truck!

LEEWALTER V. 
Rating:
3.0

Customer did not leave a comment.

JEREMYL W. 
Rating:
1.0

We filled out all our information online but for some reason were asked the exact same questions in store. I'm not sure if this is normal or if the store didn't prepare for our pick up. While we were being ‘helped', the store associate would call up the next person in line and fully serve them and cash them out (in the middle of ‘helping' us). She would stop doing whatever she was doing to set us up with our truck and completely turn her attention to someone else. She rang several transactions through before finishing our service. It was ridiculous as we are in the middle of a pandemic and she would call the next person up to the same til that we were at (not socially distanced at all). We would have to back away every time she decided someone else's service was more important than ours. I think she served 4 customers before I asked why she wasn't just finishing helping us before helping others and she snapped back at me and pointed at a printed sign that said that they don't prioritize UHaul customers. Why wasn't this posted online? I wish I knew what we were walking into when I booked my reservation. If I knew we weren't going to be helped at the same level of service as any other customer I would have booked elsewhere. We did not cut in line or do anything to demand more than her other customers. We stood in line, waited our turn, and then when being helped we felt completely uncomfortable and were treated as ‘less than' compared to other customers. To top things off she just gave us the keys and didn't say anything else. We went to where the trucks were and had to figure out which was the one we were renting on our own. When we figured it out, we were pretty upset because it was parked HORRIBLY. I have had good experiences with UHaul in the past but this was so bad that both my fiancé and I were in shock. What's the point in partnering with a store like this if they don't seem to care about UHaul customers and they are just tarnishing you're brand?

JOHNDAVID BOYCE W. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
3.0

Customer did not leave a comment.

CAMEROND M. 
Rating:
1.0

There was pop spilt all over the truck there were used masks in the truck. The breaks on the truck were not very good and the truck was running poorly. When I picked up the truck the printer wasn't working for our resent so the gir wrote it on a paper. She told us the truck was out front in actually she gave us keys for the wrong truck.. It took us half an hour just to return the truck this was by far my worst experience with Uhaul. Also the returned money was given in cash not put back on my card. I would definitely not recommend this pick up location,

JESSERAY JOHN K. 
Rating:
5.0

We had reserved a van online for the day. When we arrived the person who had rented the van previously was late returning it. The staff offered us a truck for the same pricing as the van, which we accepted as we were on a deadline. However, the truck is less fuel efficient and ended up being more costly for us. I understand the staff can't control the lateness of the customers, but it was inconvenient and costly.

James C. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
3.0

We chose Uhaul because the pick up that I booked was 7 minutes from our home. The day before we were advised it would not be there and now was 40 minutes from our home. It would be easier for customers to have trucks with a full tank of gas, rather than guessing how much gas will be used.

Scott M. 
Rating:
1.0

Clear signage as to where to get keys

KAITLYNASHLEY MC L. 
Rating:
3.0

I mentioned that I fill up gas more than when I pick the truck up and I want to get credit for that, but he did not care about that.

ALIREZA R. 
Rating:
5.0

Waiting line can be long.

MUSSA I. 
Rating:
5.0

Customer did not leave a comment.

JAMESR T. 
Rating:
1.0

U haul guy was rude and argued with me without reason. Also don't follow covid safety rules try to take my id and credit card to his hand. Customer desk and truck was dirty. Looks rarely clean. And when I return truck he try to increase fuel consumption for 10$.

ALEKSEI M. 
Rating:
4.0

Customer did not leave a comment.

JONGWOOG K. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Sumit Kumar S. 
Rating:
4.0

Customer did not leave a comment.

JAMESN C. 
Rating:
3.0

We had a communication Issue about what Type of vehicle I had ordered, but it was resolved in a timely manner and I was on my way

DAVIDG R. 
Rating:
5.0

All good

BRUCE K L. 
Rating:
5.0

Customer did not leave a comment.

ZHENGDING S. 
Rating:
5.0

Customer did not leave a comment.

Amr A. 
Rating:
5.0

Customer did not leave a comment.

ATUL C. 
Rating:
5.0

I think you guys should add masks and gloves unless that's somethings I didn't see.. my father place was old and I wish I could have order that in the last 2 orders and one use cleaning suite would bee nice and stuff like that but over all you guys are the best :)

Ayham S. 
Rating:
3.0

The vehicle I had needed an oil change. Also it was very messy inside the vehicle; around the driver and passenger seats. Picking up the vehicle was a much smoother experience than the drop off. The woman in the morning had great customer service skills but the man in the evening did not. Usually when dropping of a Uhaul rental, I just leave the keys and go, but this time the man did not allow me to leave.

Taneet G. 
Rating:
3.0

I booked a 15” truck, only got a 10” I brought it up to the lady and she told me it was a 10 but I know for a fact it wasn't cause it was the small one on the lot as well as because my family member also rented a 15 and they were not the same sizes.

Brittany C. 
Rating:
4.0

The gentleman wiped down the inside quickly and stated they were not provided proper cleaning supplies. The truck functioned but I was nervous driving it as it did not sound good. Otherwise everything was ok.

April W. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah O. 
Rating:
5.0

Customer did not leave a comment.

ayham S. 
Rating:
4.0

The Interior Cab area was not very clean.. Other than that all good

Richard W. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

Jeff Y. 
Rating:
5.0

Great vehicle, great service.

Christopher J. 
Rating:
4.0

There was a bit of litter in the van, but it wasn't really too bad. I would recommend some sanitizing wipes be left in each vehicle. It will become necessary. The rental experience was very good - efficient process that wasn't too lengthy. I'd consider renting from this agent again. Thanks!

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

Interior of the rental trailer floor was muddy and had icy spots. We had to clean it before using it to transport furniture.

Wilfred M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

I got the vehicle and hit the road on 401 highway. there was a snow storm and to all surprise I came to know that the windshield washer does not work at all. First I thought maybe the nasals are blocked by snow. I pulled on the side of the highway and cleared the snow however again no luck. The windshield washer container was empty apparently..... I called Uhaul your colleagues asked me to DRIVE to a Uhaul location to fill it up!!! I clearly told them that driving with this vehicle is dangerous as the snow splash from the trucks blocks the front window.…… She offered me to send ROAD SIDE assistant!!!!!!! and it might take couple of hours.... Why your team is not brief to tell customer simply to buy a liquid and fill it up???? or you can leave some spare in the vehicles!

Mahmood A. 
Rating:
5.0

Customer did not leave a comment.

Qais H. 
Rating:
2.0

Location was sketchy and smelled like pot.

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

mohamed Y. 
Rating:
5.0

Customer did not leave a comment.

Ashwinder S. 
Rating:
3.0

The location is a convenience store. It was very busy and there was only one attendant so she served several (6 or 7) other customers while completing the check-in. She didn't use the system correctly. We were renting a 5x8 trailer but she entered the information about our vehicle as the vehicle being towed instead of as the tow vehicle and then said our vehicle wasn't allowed to tow the trailer. Once that was corrected it was OK. She was polite aside from being busy and the store was clean but really packed with merchandise. It wasn't a convenient location for us, being 30 minutes away when we had booked for our local UHaul which is 5m away but we were told it was the only location we could get a trailer. We had to change our plans and get it the night before our trip because of the extra hour (down and back) to get the trailer.

Neil K. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
4.0

I didn't have all the equipment available that I had ordered, but it turned out ok.

Joshua B. 
No reviews have been submitted for this location.

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