Haymakers did not have U-Haul signage in obvious places to identify it was a drop off site. I had to call to determine the actual location even though I had driven past the location....it is a gas station and mini market. When I went inside the employee at the counter seemed unaware Haymakers was a drop off site for U-Haul, then told me I would have to see the manager to check in my trailer. The manager was grilling meat outside and told me she was too busy and wouldn't check in the trailer for an hour when she was done grilling. I asked her if I could get a receipt to verify drop off of the trailer and she said no, that I would receive an email when completed. I tried to do a self check in, but my wifi signal was not strong enough to upload photos. This took about 30 minutes so I asked the manager again if she would check it in and she said no, not till 1PM. I left and went home, but never received an email verifying the trailer had been checked in that day, Friday, 17 September. I called the Leavenworth, Kansas U-Haul where I rented the trailer about the matter on Saturday, 18 September complaining about Haymakers not checking in the trailer.....they must have called Haymakers because later that day I received an email transaction receipt showing it was checked in that day. I will NEVER use a U-Haul affiliate to check in equipment.....Haymakers didn't care about me, the trailer, or U-Haul, only about grilling their meet....their service is terrible.....U-Haul should drop them. I believe the manager's name is Mary Dunkin.mark B.
Customer Reviews for Haymakers #724
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.REBECCA M.
The only person working there didn't know how to check the truck in. She called the manager and she was told to take the key. We were charged for an extra day even though we dropped it off early. The manager, Mary was extremely helpful when I called about the extra charge and returned my call shortly saying we would be refunded in 24 to 48 hours. We shall see.RICHARD B.
Dont use gas stations for turn in locations or rentals. The turn over is to high and people are not experienced to help. City Wide in Salina Kansas are GREAT except they did not have time to repair my tow dollyMICHAEL A.
This location was multipurpose and it seemed the U-Haul service was not their primary focus. I almost had to beg a person to check the trailer for any damage (there wasn't any). Knowing Decatur, IL, anything could have happened to the trailer once I left and I didn't want to be responsible.Rodney G.
Great jobSTEPHEN N.
I typically rent U-Haul equipment from Billingsley Auto Repair. They did not have any car haulers available, but they located this one for me. I was hauling a large car. Your site does not specify what capacity the trailer will carry. I understand that there is more than one size of trailer. I had to confirm that the one that I had reserved was the correct size at pick-up.Michael H.
Customer did not leave a comment.Darrell E.
Customer did not leave a comment.SERGIO S.
-Location is not clearly marked as a U-haul drop-off location, either inside or outside. -Took personnel a while to find my return reservation.ILENE H.
For one way trips...guarantees that a truck would be in Decatur..not another town.Franz G.
Better instructions/signage. I didn't know to go to the convenience store counter.Gordon V.
They truck was dirty and stink, no gas in there whatsoever and they overcharged my card because of a mistake you all made.Danielle H.
Everything was wrong with truck the worker was great the tuck head light not working and the check engine light came on we had to drive 3 hours away my reservations was all wrong no storage like i had orderJames A.
Customer did not leave a comment.curtis N.
Customer did not leave a comment.LISA L.