Customer Reviews for Haynes Towing Automotive & Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Haynes Towing Automotive & Repair

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Abena M. on

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This location gave me the wrong keys to the vehicle. Additionally, there was no representative available on site for the 1 and a half I was there troubleshooting via phone with U-HAUL.

Loyce E. on

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BENJAMIN S. on

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Rona T. on

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Mary K. on

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Our key was not in the correct box indicated from the app pickup and put us behind schedule by about an hour. The gas gauge also did not match the the app for the starting point and I was charged an extra 30$ because of it.

nicole R. on

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When I returned the truck there was no one at the location although the hours stated they were open.

freddie B. on

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Uhaul agent was on time. The truck was ready. The terms were perfect completely happy. Return was very easy as well. Thank you.

patricia M. on

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The Service was HORRIBLE . The Repesentative was late, did not show up which messed up my moving schedule. My Debit card was charged twice. I did not receive a contract until 3 days later and I was told I would not be charged an additional charge to extend my time, but I was charged. HORRIBLE. when you call customer service the hold time is Ridiculously Long.

Tom H. on

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ANTONIO M. on

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DAMIEN B. on

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Andre B. on

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Make sure somebody is at the business during the time the business should be open.

Janaya E. on

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I only used this location because it was convenient! I will never have to use this location again and even if I did I wouldn’t use it or recommend it. There was a pit bull as soon as you walk in and I immediately had to walk back out because I am petrified of dogs.

KEVIN R. on

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Tried to echeck out, received error messages and nobody picked up customer service calls. Charged me for blankets I was never given

Funmilayo S. on

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Will recommend ??Thanks Uhaul

Renae B. on

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Afolabi O. on

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Randy M. on

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Allison D. on

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When I arrived at the drop-off location in Owings Mills, MD, the only spot available for a Uhaul truck was so narrow that I could not maneuver it into the spot. Luckily, the tow truck company next door saw my predicament and helped me park it. The location looked awful. Just a terrible experience overall.

Alex T. on

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Owner called me ahead of time to make sure I was alright and remind me of the location of their facility. I then got onsight and she helped with all my needs!

Christina C. on

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MERRICK S. on

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Sam S. on

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LEONARD S. on

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Being on time is really important when someone have a reservation with a pleasant early morning attitude. I felt like the lady was a little rude and also I was charged for more gas then Was in the tank. I should have only had to return it on 1/4 tank and it was marked as 3/8 tank but I was in such a hurry that I didn’t have time to complain.

teficoce O. on

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Absolutely nothing for now.

Michael E. on

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diane P. on

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Great Location and service. The agent is very professional and personable.

Courtney A. on

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Syvonne C. on

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paul C. on

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Kevin P. on

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akim F. on

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