Customer Reviews for Haz Rental Center
(U-Haul Neighborhood Dealer)

415 reviews

8642 Garden Grove Bl   Garden Grove, CA 92844

(714) 705-4138

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(714) 705-4138

8642 Garden Grove Bl
Garden Grove, CA 92844

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 8:30 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NASRI H. 
Rating:
5.0

Thank you very much. The personnel were very polite and professional. I will continue to rent from this firm when needed. Ricardo Peralta.

Ricardo P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Khoa T. 
Rating:
5.0

Good service .

CRUZ L. 
Rating:
3.0

The air conditioner did not work, The truck really bounced around I think it needed new shocks,No one was there on Sunday when I returned the vehicle. On a positive note,The engine ran really well ,plenty of power

BRUCE B. 
Rating:
5.0

only thing need to improved is the availability of vehicle when customer arrived per reservation. I didn't get the vehicle when arrived.

STEVEN P. 
Rating:
5.0

Love this friendly location. Really easy rental.

SON N. 
Rating:
5.0

The man behind the counter is everything you could hope for as a representative of uhaul

CHARLENE S. 
Rating:
5.0

Customer did not leave a comment.

CODY C. 
Rating:
3.0

NOTHING MORE OR LESS JUST OK

LUIS O. 
Rating:
5.0

Customer did not leave a comment.

SON N. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA K. 
Rating:
5.0

Great Customer Service From Omar And Denise very helpful.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Rita N. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

The location was ideal and parking of our vehicle was convenient.

CHRISTOPHER N. 
Rating:
1.0

Over charge for gas amount

TRUONG N. 
Rating:
1.0

U haul took my money wrong. Please return my money back, no good service, no honest, different with advantage out side the company, only $20 but uhaul took my money $34 + $11, please return my money, not the true company

THUAN L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
1.0

Truck was dirty- left dollies in there and I didn't need them so they took up space- they charged me more per mileage than ever- there was no AC! I had long drive- . Not doing business here anymore and not recommending- bad experience. Posting on yelp and Google next with this experience.

ANGEL C. 
Rating:
5.0

Great customer service, unfortunately my truck wasn't clean, other than that I was very content with the service

ALFREDO D. 
Rating:
1.0

The vehicle was very dirty. The alignment was severely off, it felt unsafe to drive. The representative didn't do a quality check when the vehicle was picked up either.

KYLE W. 
Rating:
5.0

Customer did not leave a comment.

MARVIN S. 
Rating:
4.0

we had to wait a little bit for the front desk person to come and finish our checkout for the reservation

MICHAEL T. 
Rating:
3.0

I rented a 6' x 12' enclosed trailer to go one way to Rhode Island and I was worried that it would have some old bald cracked and sun beaten tires on it. But to my surprise the trailer had some almost new really good trailer tires on and they were all the same. everything worked well on that trailer. The only gripe I have is that nobody opened the doors to look inside to see all the trash the person that had it before me left inside. What a bummer!

Duane W. 
Rating:
5.0

Customer did not leave a comment.

REGINALD R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

when you move my place of rental call me and tell me whjy, or text me. Just moving it out of the blue is annoying

PAUL M. 
Rating:
3.0

Customer did not leave a comment.

JO P. 
Rating:
5.0

Customer did not leave a comment.

Vu P. 
Rating:
3.0

Customer did not leave a comment.

DORBIN S. 
Rating:
5.0

Nice !! Good service !! Friendly

Johnny T. 
Rating:
1.0

When I arrived the woman running the shop was generally rude, and the mobile pickup that was advertised wasn't available and the pickup too a lot longer than expected (we were on a tight schedule). She couldn't see the screen (bad vision, which sucks but it's still a service) and almost 1. said we didn't have a reservation and 2. was going to charge us 100$ more. All around a cringy experience

ZACHARY Z. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

Front office was unattended when we arrived and we had to go look for someone to help us with our rental. A buzzer or other alert when someone arrives would be helpful.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

EZRA D. 
Rating:
5.0

Customer did not leave a comment.

RAUL S. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Incredibly nice and thoroughly checked everything before I left the lot to ensure I had everything

Jina F. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Just have the same man that served me help them and it will ve al

Byron N. 
Rating:
5.0

Customer did not leave a comment.

Lam B. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

From point A to point B it was fantastic working with these guys. Courteous friendly and right on the mark . Thanks guys you rocked.

DARIN G. 
Rating:
5.0

Customer did not leave a comment.

MAI V. 
Rating:
5.0

Customer did not leave a comment.

ZENDA W. 
Rating:
5.0

The staff was friendly; the pick-up and drop-off were both quick and efficient!

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

MULUGETA B. 
Rating:
3.0

After hour drop off.

CHAO V. 
Rating:
5.0

Very generous and flexible. Wonderful to work with.

CARA P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

No need , great

TONY P. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

Customer did not leave a comment.

LYDIA S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Friendly and knowledgeable.

RUSSEL C. 
Rating:
1.0

The third party organization is in the business of selling wedding supply rentals and has no business renting trucks for U-Haul. Truck was filthy. Lesson learned. I will never rent from a third-party again. Should this ever happen again I will not use UHaul in the future

TYLER S. 
Rating:
5.0

I had a very good time and experience with my the rental of thanks you he uhaul, ☺️ I will be sending customers if anyone asks me.

RONALD G. 
Rating:
4.0

I was happy with the friendliness and helpfulness of the staff at this location. I was not happy with the uhaul experience of reserving in advance- we reserved a 20 foot truck and uhaul changed the pickup location three times before booking us at this one, which a bit further out for us. Then at this location, they didn't even have a 20 foot truck on the day of pickup. It was unclear why uhaul switched us to this location since they didn't have the truck but we ended up having to switch to a 15 foot truck.

Christina W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Honestly, the service was fast and easy. Pick up and drop-off took about five minutes each way.

Christopher Y. 
Rating:
5.0

Omar at the service desk was very professional with great service👍👍

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

HECTOR D. 
Rating:
5.0

Excellent

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE C. 
Rating:
5.0

Excellent services, very knowledge, helpful. Thank you, for sure I will come again

BETU N. 
Rating:
5.0

The 2 gentleman employees at the Westminster Calif location were as good as it gets! So helpful so pleasant.

kathy W. 
Rating:
5.0

The location in Garden Grove was great. They were very helpful and accommodating. I would definitely rent from them again, BUT i would be sure and read the "contract" before I left. I ASSUMED the dialogue I had with the attendant was actually in the contract. I even told him the return date. He told me that if I have to keep the car hauler and extra day, they would just charge me the extra day...no worries. I was all set for a delivery on Monday.

JULIE C. 
Rating:
5.0

This is a well run operation. Even in the middle of a pandemic, they had me in and out in quick fashion. I will rent from this facility again the next time the need comes up!

DAVID H. 
Rating:
5.0

Make you building more visible. Had a hard time finding it.

Cynthia L. 
Rating:
5.0

This isn't the location we asked to pick up from. Truck was not there at guaranteed time. We had hired movers that we had to pay for the 7 hour delay. Worse yet, the auto hauler was even further away, so we cancelled that. Uhaul's delay of pickup cost us $1500.

Breece B. 
Rating:
5.0

No improvement needed!

KIMBERLY K. 
Rating:
5.0

Customer did not leave a comment.

Caroline T. 
Rating:
5.0

Omar was very professional in his work to get me set up and hooked up as well as very easy to return the equipment. Well Done !!!!

Henry M. 
Rating:
4.0

Wipe down the inside of the cab. It was dusty and had sticky cupholders.

Edward G. 
Rating:
5.0

The gentleman that helped me was very kind and knowledgeable. He gave me ways to return the trailer during after hours so I could bring it back early if possible.

Janine F. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI R. 
Rating:
5.0

Not happy that I had to drive and hour out of the way from the requested location of pickup I requested the Newport Beach location more than 3 weeks ago

Wyatt S. 
Rating:
5.0

Mark has wonderful customer service skills. I regret doing this online and no contact only. I should of dealt with Mark directly. If Mark ever reads this, you're a great guy. Thanks for everything.

Andy L. 
Rating:
5.0

Maybe advise tow on receiver height

PAul M. 
Rating:
2.0

Reserved a 15 foot one week in advanced and came and it was not available. Talked to the person on the phone during reservation that the truck was guaranteed to be there because I made a reservation already. Check-in an hour before picking up truck and still no one called to notify that the truck wasn't available. Reserved through the phone, truck was guaranteed, check in an hour and came no truck available. Seems like reserving early doesn't really do anything.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK V. 
Rating:
5.0

Perfect service!

Jon W. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

MULUGETA B. 
Rating:
4.0

Lock on rear rollup door was slightly bent and would not lock. Returned to office and was told they did not have a spare lock. Had to use a lock of mine to secure over night.

JERALD B. 
Rating:
5.0

You did a great job, Excellent service Thank you!

LEEAYN R. 
Rating:
5.0

Customer did not leave a comment.

Sung J. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

The level of customer service that I received from Omar is top notch. He is friendly, engaging, professional, efficient and quick. My overall experience was fantastic.

Beth F. 
Rating:
1.0

Staff didn't know how to use the computer!Also the computer and internet service was outdated! Extremely slow response for what should have been quite simple and fast! Proper training and decent equipment and internet service would have prevented this from happening!

CLAYTON W. 
Rating:
5.0

Customer did not leave a comment.

Caroline T. 
Rating:
5.0

Excellent service and equipment.

David G. 
No reviews have been submitted for this location.

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