My comments are about the location I had "selected" and "RESERVED" - 700 Kaliste Saloom Rd, Lafayette - not the above address I was sent to-Causing a 2 hr. delay in my packing schedule. The "Reservation" was made 6 days in advance. I began receiving calls from U-Haul 2 days before the pick up date asking if I would change my selected pick up location for a small discount - I declined each time. I was also contacted by U-Haul asking if I could tow a trailor to my destination. I began to wonder who was providing a service for who. When I arrived @ 700 Kaliste Saloom I was told the truck was unavailable did not come back on time and they had no other to offer. I was being sent to another location. When I asked how this could happen when I had a "Reservation" I was told by one counter person a "Reservation" was really a "Hope" (his exact word) that the truck would be available. If you were in my situation, and received the calls to change locations for pick up, you might wonder, as I did - Just when did U-Haul know I wouldn't be getting a truck at my chosen location. Moving time is stressful enough without a 2 hour delay and the absurd explanation that a "Reservation" is a "HOPE".
Cynthia M
Customer Reviews for C&S Unlimited LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect.
Jennifer FGreat service no problem extending the rental for one day. Highly recommend U-Haul.
William TGreat service
Todd CI appreciated the last minute extension and you guys were awesome. Once again this is our second time renting from you guys. Thank you so much.
JADINNA APaid for 2 dozen furniture pads- got ZERO. ($20)
Bart BGreat!!!!!! Nice folks, helpful! Will use them again!!
Marguerite LThe only problem was the windshield was very dirty. Once it got dark, I could barely see. Other than that everything else was good
Sonja KEverything was satisfactory
leonard bMy return process went very smooth.
Scott MRatchet for the tire webbing was rusty and hard to manipulate. Aside from that, the car hauler worked as designed.
Richard TActual location on reservation did not have equipment and another reservation was made for this one as it was in stock. If not it would have been a 200 mile wasted trip.
Keith MFriendly and fast service. Great service.
Cathy DIt was kind of in an odd location in a rural area.
Ashley DGood
Marc DNothing! We were treated great!
Jason BYou have it on point. The process was quick and easy! Great, happy and helpful customer service reps!
Judith MNothing, she was very professional and helpful exceptionally with the urgency of my having to move my entire contents of a 6,000 sq ft home.
Theresa SThe location and the lady who rented the truck were cool but, the fat cat was the best!
Michelle BThe brake safety chain did not have a S hook on the end of it to attach it to the truck. Also the right rear running light was out.
AUSTIN SMade my rental easy and smooth upon check out and return!
HORACE TThe wait time on the telephone in connecting with U-Haul associates is entirely too long. After waiting for extended periods of time, I was transferred over and over again to associates who did seem to want to assist me. But, C&S Unlimited made the difference and I am grateful for that.
KEVIN JVery nice lady that helped with the rental. All went smoothly. Thanks
Roland JI was only 3 gallons shy of a half tank and git charged for 18.00 gallons of fuel. I am dismayed at the unprofessional character displayed here and will NEVER use them again.
Alesa DIt was poor because there was no internet service do to the a hurricane the lady that owns the location was nice
Horace MThey changed the hours and were closed on Saturday.
Danny OThe truck was really loud like it needed a tune up, I was sent to this location because the dollys I requested were supposably not able at another location but no one called to verify what steps were at this location. My husband tried calling Friday when they sent us the email of the change to a different location and no one answered the phone but we assumed everything would be fine but The login was not working initially so it took almost an hour trying to get checked in because we were not informed yall were closed on the weekend and then we drive all the way home to find my dollys in the truck at all. This was absolutely the worst experience I’ve had
Calvin TSite was closed when I returned truck.
Joanna DYour representatives were efficient, knowledgeable as well as kind, helpful and I certainly appreciated there service.
Gloria FEverything was done for me, so I don't know of anything else that they could do!!! Great customer service!!!
Elizabeth Lmy only complaint is I order a 26' truck, the day before i was schedule to pick it up they stated they only had a 20' truck. i had already lined workers up, so this cost me double the price with gas, mileage and hourly rate. I would have been better off getting a third party service to move me.
Keith DThe lady at C&S Unlimited was very courteous and professional.
BRIAN MI reserved a U haul at the Ambassador Caffery location and when I went to pick it up I was advised the people that rented the truck did not bring it back. So I could not rent the truck and there was no other trucks to rent, the lot was full of trucks, I asked about those trucks and I was told those were reserved. I told them I reserved a truck but I had to go to another place, that they found. I also said why reserve a truck if I could not rent one when I go to rent one. They could not give me an answer. The place I went to rent the truck was very helpful, my experience there was very good.
lloyd hMake sure the equipment is repaired before next customer comes in to rent !
glenn vThe equipment was not properly maintained. As we were driving on I-10, the windshield wiper on the driver side completely broke off while it was raining.
Raven WVery nice and helpful.
donna pTruck broke down a few miles after getting it. Lady in the office acted like she had no clue about anything that happened with the truck over the weekend. Contacted UHaul itself & they were SO helpful with making things right. Would rent from UHaul again, just not this location.
Zachary LNot change my location pickup.
lisa sVery nice and professional staff. Thanks
Christopher OExcellent customer service. Felt very welcome and she was very detailed on all the info about the transaction.
James TOwners tried to talk me into canceling the day of my rental after telling me it would ok to bring the truck back a little late weeks ago
Brett HMy husband and I went to pick up the trailer. Upon arriving, we were told that we had to hook up the trailer ourselves. My husband had a triple by-pass heart surgery last year and was not able to totally pick up the trailer, even with my assistance. When he returned to the lady inside asking if she had a jack we could use, a large burley man came out and helped. I don't really know if the trailer was checked for cross-country travel. The one we rented several weeks prior was not ready for such a long trip and had two tires that had to be changed; we had loaded the trailer the night before and upon getting ready to leave the next day, we found the tire issue. My husband and I have made seven trips from Lafayette, LA, to Clermont, FL, since this past Christmas; we rented trailers each time, plus a truck on one of the trips and had no other problems. Thanks for making this company such a great asset to our moving society!
John dWe had a little problem with the website adding extra option, but the owner was able to make a phone call and I was on my way
CLYDE ODrove 73 miles, put 7 gallons in truck, was still charged $15 for additional gas...guess u need to improve efficiency of these trucks...3.8 mpg...pretty fishy to me. Feel taken advantage of!
Bobby FNo one was there
Patrick LNothing! They were friendly and courteous and went out of their way to be helpful.
LISA MVery nice and fast.
Don GEverything is excellent!
MELISSA PThis place is excellent! I needed a uhaul at the last minute (literally at that exact moment) the reservation took 10 mins to make online.. When I called to inform the company I was coming the owner stated they only do ahead of time reservations on Saturdays and he was not there but he informed me that he would be on his way to the office in order for me to get the uhaul! I was soo exited bc I was in the process of moving to Houston at that moment
amistic f