Customer Reviews for Heights True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Heights True Value

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

LAURA M.
Rating:

The location was great. The UHaul experience was pretty terrible. I set up for mobile check in and arrived to checkin and started the process to find out UHaul requires multiple additional documents (none of which I had - nobody carries around their passport) or references. This step should've been done far before the checkin process and I have no understanding why it wasn't. I provided 2 references which it noted would be used if the vehicle wasn't returned. Well they utilized them right away and called them and they didn't answer so that caused all other issues and I had to call them to make sure they answered. All in all it took about 40 minutes and the very nice gentleman at the store was able to help me but a total failure and frustration on UHauls part. I drove vehicle 41 miles. When I went to “top off” the tank before returning it I was surprised with a 6 gallon gas bill. We did not pull anything in the truck and only hauled a small load so would definitely not account for this gas usage. The tank clearly wasn't completely full and I was paying to top off somebody else's experience which was very frustrating. Overall pretty terrible experience UHaul. Do better.

Richard P.
Rating:

Excellent Customer Service by True Value team!

CHARLES W.
Rating:

Customer did not leave a comment.

Kiana L.
Rating:

There were some IT issues however John at True Value was incredible with checking us out and sending us on our way!

Yuanjie L.
Rating:

Customer did not leave a comment.

Robert N.
Rating:

Customer did not leave a comment.

David G.
Rating:

Took care of me Excellent service

Dominic G.
Rating:

Customer did not leave a comment.

Larry R.
Rating:

Truck had mechanical issues. I wish somebody would have test driven it before I rented it. 600 miles cost $240 in gas. The truck made a bad sound coming from mid-truck. It stalled 4 times on the trip.

Ralph S.
Rating:

Customer did not leave a comment.

Taryn L.
Rating:

Customer did not leave a comment.

Benjamin W.
Rating:

Customer did not leave a comment.

Glenn M.
Rating:

I dont appreciate being treated like a criminal because im renting a pickup. Having a list of all the conditions laid out to me like I'm a scammer when I first talked to the rental rep was incredibly offensive. I was told by the rep before he looked up my account he would have to get two contact numbers and confirm they knew me before I could rent the truck. Turns out, once he looked up my account, he only needed to call one. The fact that he needs to disturb and / or wakeup friends and family so I can rent a truck that im sure is GPS tracked is rather ridiculous. Im not sure what calling a random number I give the clerk and asking them if they know me accomplishes as far as security anyway. Its more security theatre than the TSA. I wont use satellite locations again.

David T.
Rating:

Customer did not leave a comment.

TONI M B.
Rating:

Customer did not leave a comment.

Craig K.
Rating:

Customer did not leave a comment.

Daryl H.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

Customer did not leave a comment.

William F.
Rating:

Very friendly and helpful staff.

Pauline R.
Rating:

Customer did not leave a comment.

Esther B.
Rating:

Great Service

JAMES B.
Rating:

The trailer wasn't ready to go and had to go back into store and change paperwork to another trailer. The first trailer had the wheel straps all wrapped up and the employee didn't want to take the time to fix it. SHOULD HAVE BEEN DONE WHEN THE TRAILER WAS PREPPED TO GO TO THE NEXT COUSTOMER!!! wasted an extra 10 to 15 minutes.

Karen H.
Rating:

Customer did not leave a comment.

irene E.
Rating:

Customer did not leave a comment.

David C.
Rating:

Customer did not leave a comment.

GREGORY G.
Rating:

I was very happy with the service I received.

GRANT D.
Rating:

Customer did not leave a comment.

Morris A.
Rating:

The attendant, Zack, was very helpful. He confirmed my reservation quickly, explained everything I needed to know and got me hooked up and ready to go. I will continue to use this location as it's close to my home and very convenient.

JAMES L.
Rating:

best place ever

SARAH C.
Rating:

Customer did not leave a comment.

Bonnie U.
Rating:

Not enough staff. Took over a hour, computer problems. No small boxes. Had to go to different store. Staff was very friendly. Gave wrong large boxes had to go back Improve. easier access to boxes, more Than one staff member to service peak hours in mo.

STEPHANIE S.
Rating:

Curious why it cost me $20 more than the first time, considering I only went 1 extra mile. Maybe the self after hour mobile check in? Perhaps but it clearly says on the receipt that if the customer complies to the self checkin correctly there will be no extra charge.

Darwin S.
Rating:

None, very competent and pleasant. Very pleased

ASHLEY J.
Rating:

Customer did not leave a comment.

Dylan F.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Friendly, courteous and quick. The employees were very nice and made pick up and drop off extremely accommodating. The price was perfect. I will most definitely come back and use their services again. Thank you!!!!

STEPHEN J.
Rating:

Not make the customer wait as long next time.

Daniel J.
Rating:

The location is easy to get to. The employees are polite and helpful. Highly recommend.

Jaren G.
Rating:

It was nice that the the place was near my house and in a decent part of town, however, it was also located at a hardware store. There was wasn't someone manning the U-Haul counter (there wasn't really a labeled counter so it was difficult to know exactly where to go) so it did require quite a bit of waiting. I assumed the advantage of using the app to check in and check out was to skip the line and avoid contact with people, but this was certainly not the case at this facility. Maybe at a specific U-Haul rental store and not a contracted location use of the app would have been more streamlined.

KRISTI K P.
Rating:

Customer did not leave a comment.

EMANUEL G.
Rating:

Not a thing

Sarah L.
Rating:

The truck I rented has a slow leak in back tire, so we swapped it for the other truck. That ended up with a slow leak as well. I would recommend that the uhaul staff check the basics like tire air pressure before sending it out

ERICA B.
Rating:

Very easy drop-off! Couldn't have been simpler and all employees were very helpful and friendly.

Charles M.
Rating:

Customer did not leave a comment.

Lee B.
Rating:

IDK; I'd registered & checked in online; reserved in person; help was superb and informative; great experience.

jeffrey R.
Rating:

Quick friendly service by staff

LAUREN H.
Rating:

Customer did not leave a comment.

MICHAEL N.
Rating:

The employee was very friendly and well imformed. Transaction was quick and efficient. Great job.

Charles V.
Rating:

Customer did not leave a comment.

JEFFREY T.
Rating:

Jason did an outstanding job. The whole experience was hassle free start to finish.

Douglas V.
Rating:

Customer did not leave a comment.

ANTONIO G.
Rating:

Customer did not leave a comment.

MONIQUE M.
Rating:

Let us know that there's a mileage charge and that it's not a flat $19.95/24 hr rental. And to stop overselling the $10 insurance.

Heather U.
Rating:

Customer did not leave a comment.

Yvonne V.
Rating:

Both pick up and return was done efficiently and both team members were friendly and very helpful.

Stephanie P.
Rating:

The staff at true value was awesome! They went above and beyond to not only help but also to make sure I was happy

Al T.
Rating:

Customer did not leave a comment.

Sandra L.
Rating:

Daniel was fav' 5 star experience

DUSTIN H.
Rating:

Customer did not leave a comment.

William F.
Rating:

Customer did not leave a comment.

Audrey V.
Rating:

Customer did not leave a comment.

JOHN M.
Rating:

Customer did not leave a comment.

Christian C.
Rating:

Personnel were great. Very satisfying experience. Would definitely rent from here next time.

Joshua L.
Rating:

Worst customer service ever. My reservation was messed up. Had to wait almost 3 hours for a truck when my appointment was at 12. I was told that “I need to call fucking uhual” that it wasn't their job it was mine. Just absolutely horrible experience. by far the worst customer service I have ever experienced in my life.

James W.
Rating:

The service was incredibly slow at the pickup location and I was the only customer for UHaul at that time. I highly recommend UHaul withdraw from this location. The customer service interaction was poor and borderline arrogant. They were disorganized and distracted by other things. Dump this location as a UHaul representative.

Caleb L.
Rating:

Customer did not leave a comment.

Luciano Andres G.
Rating:

Customer did not leave a comment.

Nicole M.
Rating:

Customer did not leave a comment.

Travis F.
Rating:

Customer did not leave a comment.

Dmitry R.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Sandra N.
Rating:

Customer did not leave a comment.

Pamela F.
Rating:

My pick up was delayed over 30 minutes because of them and then i called about that later in the morning and they said we can give it to you till six no problem and never said they were charging me more money and then charged me more behind my back. Very dishonest transaction, My understanding is i would Not be charged more. Not happy at all. The manager said he wasn't charging me and then they did.

EDWARD B.
Rating:

Customer did not leave a comment.

Kristie S.
Rating:

Customer did not leave a comment.

Sherwood E.
Rating:

Customer did not leave a comment.

Jonathan A.
Rating:

We rented a trailer to help us move furniture and other belongings to a storage unit. The staff for U-Haul were friendly, knowledgeable, and helpful in every way. The experience was just what we needed.

David J.
Rating:

The cab was dirty and full of cat hair. Also the fuel wasn't full even though the paperwork said the gauge was at FULL. Of course, the gauge was on F, but I drove 12-15 miles and had to add over three gallons. I don't thing your brand new truck was getting 3 or for 4 gallons to a mile.

Thomas H.
Rating:

The tie down straps were inoperable. Luckily I had cargo straps to help secure the vehicle to the auto trailer. This could have been very unsafe if a customer had tried to use the trailer without their own straps.

Krista K.
Rating:

NA

Gerald F.
Rating:

Customer did not leave a comment.

TERRY M W.
Rating:

Customer did not leave a comment.

SIDNEY J G.
Rating:

Zachary was excellent, pleasant and customer focused.

Maxine B.
Rating:

Uhaul truck worked and clean. I had issues with waiting 45 minutes to get a Uhaul truck while the 2 Uhaul guys were helping 2 time-consuming customers while 3 customers (me included) waited.

TARA U.
Rating:

Customer did not leave a comment.

Jacquelyn N.
Rating:

Customer did not leave a comment.

Jack R.
Rating:

Customer did not leave a comment.

LESLIE W.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Worked very well

Emily S.
Rating:

Customer did not leave a comment.

PETER G K.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Easy to work with. Highly recommended.

DRU B.
Rating:

Customer did not leave a comment.

Maxine B.
Rating:

Previous big scratch was not noted with an “X” so I was glad I noted it on my inspection. Other than that everything was good.

Derek P.
Rating:

Customer did not leave a comment.

LIDUVINO M.
Rating:

Excelente customer service

Leonard T.
Rating:

Great experience. We will use this location again.

Andrew Y.
Rating:

Great service! Only complaint was why they had to ask me for two emergency contacts, seems redicuous. I guess this is U-Haul policy for new rentals? Anyways, the trailer and the guys at True Value were great!

Susanna N.
Rating:

Again excellent service

PAUL P.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top