Customer Reviews for Heights True Value
(U-Haul Neighborhood Dealer)

484 reviews

5200 Eubank Blvd NE   Albuquerque, NM 87111

(505) 836-5406

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 5/18/2022 - 5/20/2022: 8:00 am - 4:00 pm
  • 5/30/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(505) 836-5406

5200 Eubank Blvd NE
Albuquerque, NM 87111

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 5 pm
Special Operating Hours
  • 5/18/2022 - 5/20/2022: 8:00 am - 4:00 pm
  • 5/30/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Excellent customer service. Quick and easy check in and check out.

Tom W. 
Rating:
4.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Best service ever, I will be back

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Rod G. 
Rating:
5.0

Gentleman that handled the pick up / drop off was very knowledgeable and professional.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Excellent customer service ,the guy help me and explain everything I was so happy with the customer service

Hector P Y. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
Rating:
2.0

The truck cab stunk like a mechanics truck and there was black tar like stuff in the steering wheel, door handle and window turner. I had to use several Clorox wipes to clean that up.

Jenny M. 
Rating:
5.0

The mobile check in experience was horrible

Ken A. 
Rating:
3.0

Check in time was long. The gentleman was having a difficult time with the computer.

Rorik R. 
Rating:
5.0

Everyone involved was super helpful and had amazing customer service skills .very easy quick process .you guys rock thank you!

Josh B. 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

Beverly T. 
Rating:
5.0

Customer did not leave a comment.

PETER J. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Experienced issues with the mobile app when trying to return the vehicle. Had issues with the location tracking on one phone even though it was enabled and had issues with taking the pictures of the odometer and gas gauge on the second cell phone. Took 20 minutes to complete the process.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Dyson M. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Arturo E. 
Rating:
5.0

Big thanks to John for his friendly, thorough, and very helpful walk through of the check out and return process. It was very apparent that he cared about his customers' experience and successful rental. Kudos!

EVAN B. 
Rating:
3.0

Customer did not leave a comment.

Misty D. 
Rating:
5.0

Customer did not leave a comment.

Penelope R. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

This is not a reflection of the pick up location, only of the quality of the equipment. Truck was dirty and interior smelled strongly of stale cigarette smoke. It's been 15 years since my last UHaul rental, but it seems the technology has not changed in that time. Truck was outdated and driving it was not a great experience. Road noise was deafening, and the vehicle made a disturbing whine upon reaching highway speed that was really unpleasant, especially after 1200 miles of it. The smooth ride promised by the multitude of stickers on the outside of the truck was a joke - it was rough enough to rattle the fillings in one's teeth. Also an empty promise - the ‘improved gas mileage'. Lastly, the latching mechanism that was supposed to secure the contents was faulty- the holes failed to align well enough to use the padlock we purchased specifically for the purpose and we had to scramble to find one that we could use. That said, it did start each time reliably. Otherwise not a great drive.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
3.0

Horrible check in experience took an hour and a half. My husband was listed on contract and you wanted a third part verification. It made no sense. Total waste of money and time. Terrible experience. I would never use Uhaul again nor would I recommend to a friend. I will probably also write this on social media to warn others. Just awful.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Great attentive staff!

William M. 
Rating:
5.0

Don't change a thing. Don't fix what's working

David O. 
Rating:
5.0

I used the 24/7 check in on my phone. The steps were very confusing. Luckily there was a gentleman inside the store that was able to help me. Overall a good experience.

Jorge T. 
Rating:
5.0

Update or repair U Haul web site.

Lanny B. 
Rating:
4.0

Staff in the store were a bit short - seemed like they were in a bad mood when first approached, but being nice to them seemed to put them in a better mood. Just not a good first impression. I would rent from here again.

Michael W. 
Rating:
5.0

Outstanding UHaul experience. I will definitely be a repeat customer to this location.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Polly H. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Quick and courteous service.

Mial W. 
Rating:
5.0

Customer did not leave a comment.

Kenny C. 
Rating:
2.0

The lack of customer service. The order was to include an appliance dollie. One was due in but never showed up. Agent did not follow up on customer return it. Agent gave me a list of U-Haul locations I would have to go to and find one. No professionalism at this location, but location was convenient. True Value had one in stock so the agent wanted to sell it to me one. Both agents were courteous, but not helpful. It finally got to the point we had to call U-Haul's number the wait was lengthy, but ever so helpful from the young lady that on the phone with us. Thank you U-Haul for that.

Antonia V. 
Rating:
3.0

You advertise renting a truck for 19.99/day. i used a truck for 4.5 hours, drove a total of 10 miles, and used less than a gallon of gas. I was charged $48 in the end. Your pricing is extremely misleading and I will not be using Uhaul again because of it, as well as telling anyone who considers using this company not to unless they want to spend 3x more than they intended to, and to be prepared for shady, hidden costs. Very disappointing. Change your advertising to reflect the true costs of your services. This is a very scam-like business practice.

Julia P. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

John was great (again)! He is very professional, courteous, friendly, and competent. He seems to really enjoy his job and his customers. He represents True Value extremely well.

Allen M. 
Rating:
5.0

The staff was very friendly and helpful. It was a very good experience. I would recommend this location to everyone I know.

LORRAINE C. 
Rating:
5.0

Great service .

Rose B. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
4.0

The U-Haul facility at the True Value located on Eubank, is clean, and the personnel helpful, but the U-Haul business is not their first priority. I always have to wait several minutes for someone to come help me at the counter, once one of the cashiers notices me and calls back for someone to come help me. Most of the trucks I have rented from here are never there. I get redirected to another unsavory location to pick up my trucks. I never rent equipment from this location unless I can see the equipment in their lot.

Mark G. 
Rating:
5.0

Everyone was great!!!!!

Jean C. 
Rating:
5.0

Staff was great and very helpful

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Vivian G. 
Rating:
5.0

Customer did not leave a comment.

Dolores S. 
Rating:
5.0

Easy check out and friendly service.

TIM G. 
Rating:
5.0

Both check in and check out were fast, friendly and informative. Great job!

Joseph K. 
Rating:
5.0

ACE hardware employees John and Kevin(?)made the difference. Absolutely great to work with. They know what they are doing and share their knowledge gracefully. I have never had an experience with any U-haul store or other neighborhood dealer this rewarding.

Michael L. 
Rating:
5.0

No hassle! Courteous and friendly. Definitely my place!

Jesse G. 
Rating:
5.0

Smooth transaction!!

Zaid G. 
Rating:
5.0

I always use this location because of the great guys that usually work the U-Haul station but this last time this guy named John was there and was very rude, & hateful

anna P. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Great customer service. Good, clean, and sound equipment.

Christy R. 
Rating:
4.0

Customer did not leave a comment.

JULIE V. 
Rating:
3.0

Trailer should of been Cleaner inside and should have spare tire on it.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

The guys who handle the trucks at this location are super helpful and friendly. Always a perfect experience.

Michael M. 
Rating:
5.0

Everyone was so helpful and nice; I would only go here again.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

LESLEY B. 
Rating:
4.0

Customer did not leave a comment.

ERIN B. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Easy pick up and great experience as usual!

Al T. 
Rating:
5.0

Customer did not leave a comment.

JIMMY W. 
Rating:
4.0

Customer did not leave a comment.

Arthur N. 
Rating:
4.0

While the staff was professional, kind, and courteous there were some snags: The partially filled gas tank was hard to refill to the same level, some guidance on how to do so is needed. Explicitly, if tank is 7/8 full, how do I know how much gas to put in if I use 1/8? The checkout process was prolonged, which could be the new standard- but some remainder on needed docs and time would be helpful

BARR Z. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

A spare tire would be nice for emergencies, but other than that it was great experience!

Raul S. 
Rating:
5.0

Quality rig, easy car tow. Both ends went well

William S. 
Rating:
5.0

The staff at True Value were the elidemy of what customer service should be. They helped me through everything, making sure I understood everything, and that I didn't miss anything. They also helped me when my phone was unable to return the truck.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

Carey S. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
5.0

Customer did not leave a comment.

Gerard A. 
Rating:
5.0

I forgot the name of the person who helped me but he was wonderful, very kind and very helpful! :)

Cortnee R. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

make checking easier if it's on line

MARY D. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

The tech was a true professional. He took great pride in his work and was completely thorough. Best service ever at uhaul

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Cindi F. 
Rating:
2.0

John the intake guy is condescending and patronizing. He has over charged me every time I return a truck. The Uhaul app is terrible for renting and this guy makes the whole process just horrible.

Karin F. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

very friendly staff and everything was super easy to use

Anna P. 
Rating:
5.0

Customer did not leave a comment.

Patsy M. 
Rating:
5.0

Personnel at the location are extremely helpful and efficient.

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
No reviews have been submitted for this location.

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