Customer Reviews for Hellen Garage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hellen Garage Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mark B. on

Rating:

Customer did not leave a comment.

Christine B. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

Christopher L. on

Rating:

Customer did not leave a comment.

omer B. on

Rating:

Customer did not leave a comment.

Brian C. on

Rating:

I reserved at the Grafton location telling him what I wanted for 5 days only to find out that it was only for 24 hrs upon pick up which altered my plans dramatically-having to find storage and reserve another truck which I ended up cancelling & having to make alternate plans which disrupted everything. What are you going to do for me? This has been one of the worst experience's with moving in my life!

Kathleen W. on

Rating:

Customer did not leave a comment.

Joe C. on

Rating:

I’m very upset with the overall experience. I order a 26’ foot truck to be picked up in our town of Franklin, MA and received multiple confirmation notices. The day we went to pick of the jump the location said not only do they NOT have the truck we order but they have no trucks at all. We have to drive 45 minutes out of way into another state to pick up a 15’ truck. We didn’t receive any money for the difference, no apologies, and no explanations.

Dwight D. on

Rating:

Have more help.at the start of the renting prossessential to help customers

David H. on

Rating:

Customer did not leave a comment.

Alison G. on

Rating:

This experience was overall just hard to pick up. It was not clear what was wanted at several points in the pick up and while talking with a representative over the chat. I had hoped to order a 10' or 15' truck but online was only given a 20' option. Upon arrival there were 2 15' trucks as well as a 10' one. I also asked for a Dolly which was not provided assuringly because there was no staff but I was charged anyway.

Robert H. on

Rating:

Everty thing went as ordered. They do a great job!!

Sarah A. on

Rating:

Customer did not leave a comment.

Thomas P. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

Customer did not leave a comment.

ronald D. on

Rating:

Customer did not leave a comment.

Jeremy G. on

Rating:

Customer did not leave a comment.

Rachael F. on

Rating:

Customer did not leave a comment.

George K. on

Rating:

Customer did not leave a comment.

wayne M. on

Rating:

Customer did not leave a comment.

Amanda H. on

Rating:

Customer did not leave a comment.

CLIFF K. on

Rating:

I can not put everything in a few words, but I would hope to get an e-mail showing that my cc has been re-credited, per e-mail or a phone call. I did receive a e-mail showing a 0 charge on my contract that was never issued. As you know, I was delayed at your Uxbridge location for close to 2 hours. I was there from 12PM-2PM+-. Prior to returning the unit this morning at 8am, I was on hold with customer service for about an hour with 3 representatives. The last cust service rep was the only helpful and courteous rep that I had spoken to. After I spoke to the 1st rep (I wanted to know if I can return the unit to Somerdale) and 2nd rep., they both told me to call the Uxbridge location. The 1st rep told me that my reservation was cancelled. My talk time was short and my wait time was quite exaggerated. The equipment was fine, but I must say, I rent equipment often and this is the worst customer service I have ever had from a national company. As far as the dealer goes, he was a nice guy, but I do not think that he was knowledgeable with how to deal with his problem at hand. In addition to the delay and lack of professionalism, this was the 1st time, after renting many trailers, that I was asked to hook up my own trailer. Nobody even checked to see that it was hooked up properly and that the trailer brake, lights, etc. were working. This is a hazardous protocol.

ALEXANDER G. on

Rating:

Charge me the actual price you said you were going to $96 versus the price you did $136. Have a person who knows what they are doing in charge on renting uhauls, not some untrained, ignorant, idiot who has no idea what they are doing. I will never use uhaul again. Congrates for losing a customer.

Roy M. on

Rating:

Customer did not leave a comment.

robert G. on

Rating:

Customer did not leave a comment.

Carol P. on

Rating:

Helens garage is wonderful. The only issue that I have with my rental is that I paid $55 for 4 hours but UHAUL felt the need to put $100 hold on my debit card. I was told I would get my bakance right back when I returned the truck. That was 2 days ago. I just wish the guidelines were more clear to the salesmen. Not fair that they have mis information!

Marie A. on

Rating:

Individual at store unaware of how the phone app worked. Waiting area cold, dark and dingy. Truck parked very far from office. No effort to explain the process or help the customer understand the complete process. When I entered the building the employee was talking to two women. After not being recognized he asked me what I needed. The entire time he was talking to his daughter and wife and ignored me. That attitude and the lack of knowledge of how the to help me with the rental process was the lowest experience I have had at any U-Haul over the years. However, my phone reps were fantastic, accommodating, understanding and knowledgeable.

Terrence M. on

Rating:

Customer did not leave a comment.

Bruce S. on

Rating:

Customer did not leave a comment.

Joseph D. on

Rating:

Nothing. Everything went very well.

Kristen S. on

Rating:

Customer did not leave a comment.