Customer Reviews for Hello Storage
(U-Haul Truck Rental Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel L.
Charged for gas after taking care to fill the tank to beginning level prior to dropping off. Receipt sent via email rather than given at store where the amount could be disputed. Only drove 38 miles and put $12.02 in the tank. If truck gets ~10mpGallon...the numbers speak for themselves. Overcharged by $17.55KERRY W.
Customer did not leave a comment.ERICA P.
Customer did not leave a comment.dibely f. | Overall Experience
Customer did not leave a comment.ERIC T.
The truck had damage which was not accounted for in the pictures that were taken. Next time the individual needs to indicate that I'm pictures and words.Paola G.
Streamline the return process a little moreTracy B.
Great customer service thanks a lot I recommend everyone to u hall fast and easyS HASIBULLAH H.
Customer did not leave a comment.THOMAS D.
Nothing. Check in and check out was smoothGARY C.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.MARK A.
They make everyone come in to check out a van and ask you the same questions/same information as what you've already put in the application. Very frustrating and time-consuming process!johnathan R.
I have been attempting to dispute my charges, nearly impossible to get through the phone lines. I finally do- get cut off after thirty mins of waiting for the representative. I paid $60 for insurance. The side mirror was cracked- I get charged $150 plus a $30 late fee for not paying in seven days in my attempts to dispute. I ask the representative what the cost would have been if I wouldn't of got renters and the second representative I was speaking hung up on me after a chill question? In total I have been attempting to reach a representative and get a clear answer for a total of three hours. The replacement mirror is $49 on amazon. Where uhaul is getting $150 for that is wild. The representative shared that was the minimum deductible with insurance.. so I should of got insurance and just paid the total it actually cost? What a horrid customer service experience. I am once again on hold to speak about getting the late fee waived. I will never use uhaul again and will share my experience with anyone who will listen. With the way the customer service for this company works I am positive that does not matter to you. But word of mouth is huge especially from someone in the real estate industry dealing with movers often. Please re listen to my phone conversations with your representatives. Mackenzie was very helpful, the last women needs to do a few more training classes before put in front of customers. To hang up on someone is horrible. My phone number is +14694939503Falyn M.
Keep up the good workJONATHAN H.
Customer did not leave a comment.MITCHELL B.
Customer did not leave a comment.Phillip W.
The one on one interaction from both members were excellent! Thank youJonathan H.
clean truck nice service explained everything about the truck rental in detail wii rent from them againGary A.
Customer did not leave a comment.Patricia G.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Alma M.
Customer did not leave a comment.Takendrea D.
Customer did not leave a comment.DARRYL B.
I choose the 24 hour option to rent a vehicle and they ended up changing the reservation to force me to have to come into their location which pushed my timeline by one day--which ruined all my plans. So next day I come to pick up the vehicle, same thing occurs, and I have to go inside to get the key, and the person in charge of dispatching the keys was not present. Had to argue with another employee for about 10 minutes on whether I was checking out the vehicle correctly and why I chose my option. Incredibly tough to deal with.Johnathan R.
The young man working at the counter, i believe gis name was Chris was very upset at the time and gave me attitude about coming to pick up the vehicle after making a reservation. He is an employee of Hello Storage and worked at the front desk. I was very close to walking out entirely and cancelling the reservation. The van worked well, but overall it was a terrible experience to the point i will never go back to that location.MICHAEL CHARLES K.
Customer did not leave a comment.Diana O.
First off the young lady that helped me was cool and respectful but I had to put my card on hold to reserve the truck $23 then was charged another $71.12 to rent the truck I had 4 hours but returned the truck within 1.5 hours with a full tank of gas and now I'm still waiting for my deposit never paid that much for a small truck. Hopefully I won't have to use them next time.myesha C.
Never thought I'd be treated the way U-Haul customer service treated me this location was smooth but U-Haul will never get my money or reference again I was discriminated against at one of the locations and I'm very disturbed with the treatment I receivedFrank H.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.EDMOND G.
I dropped off the truck to this location on Tuesday July 22. Two days before it was due. The gentleman at the desk didn't want to take it. Said they were already full. Then decided he would take it after all. We inspected the truck and he told me to have a nice afternoon. Now I get a charge for two extra days plus coverage? Really? Now I have to dispute the transaction. Not a good experience at all.David H.
Customer did not leave a comment.Alfonso D.
app sucked trying to check inRICHARD M.
Customer did not leave a comment.XIAOHAN S.
Excellent quick and easy pick up. I needed a truck for a cross country move and got it within an hour.KATHERINE H.
Customer did not leave a comment.SHELLEY S.
Tell your people to wear masks when customers come in.Pryor L.
There were limited parking spaces when we returned our truck after hours.BRYAN JOEL A.
My entire experience with Uhaul last weekend was a disaster. First, you all called me at 7:30 pm the night before my rental to say you won't have a 10ft truck due to extending someone's rental. Said I had to take 15 ft. Made no effort to find me another and didn't care about my concern about safety driving big truck. So many other issues but too much list. The whole Rental experience was stressful and a disaster.. I have told everyone I know how bad your company is.CALEEN B.
Does not know business wellMICHAEL M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.SHANEKA M.
Customer did not leave a comment.Ryan L.
Have the size of truck that's needed.David W.
Customer did not leave a comment.Wondwosen Z.
Customer did not leave a comment.dave T.
Customer did not leave a comment.Judy R.
Customer did not leave a comment.Sandra K.
Customer did not leave a comment.Pablo C.
Customer did not leave a comment.john R.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.Cheyenne C.
Customer did not leave a comment.JAMES H.
Give to them good pricesabdulaziz A.
Karla was very courteous & helpful.April T.
Customer did not leave a comment.Chris S.
Every thing was excellent including the attendant.Ernest M.
Everything went good. Thanks ?? for the service.Joann D.
I would not recommend this place. I made reservations for a truck pick up at 10am, called and guys said yes was ready. Took a Uber there the guy tried to complete transaction. He said Uhaul system is down. Said it happens all the time, worse on Saturday with long lines of upset people Said would be 30 min back up and running. I waited and 45min later still not working. Had to take under back home, told the guy call when ready. I never received a call, it was 1pm now. I called he said yes system back up and running, I had to take another Uber over, when I got there he still had difficult processing order, took over 30 min again. I was out 42.00 for the ubers back and forth. The guy at uhaul said would talk to boss about a discount for the trouble, and should get a call from mang about it. never heard from them. that didn't happen actually charged me more for going 7 miles over limit. I would not recommend this placeBenny H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Andrea T.
Equipment I reserved was not available. In my reservation I had 1 appliance dolly and 1 utility dolly. They had no utility dollies. I had 24 furniture pads ordered. They gave me 6. They said a text would come to me to do a pre drive once over of the vehicle. That never came to my cell. They said they'd have to close me out and start the reservation over to give it to me. So I just took a video of the truck before I left. It was a nice new storage facility but the gentleman who worked with me made it sound like the uhaul online system doesn't work.Bryan G.
Stay the same way y'all or doing business.Troyce Y.
They charged me for gas and a cleaning fee which I asked was it ok if I came and got my bed rails later, the guy said it was fine now I'm being charged an additional fee! I will never use uhaul again! I've have used uhaul for every move, but never againKyndra B.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Terence O.
Customer did not leave a comment.Kimberly G.
The pick up transfer did not open at 8 am and didn't open st 9 am as stated. They also did not have the contracted equipment needed for the move.Laura O.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Richard B.
The dolly we rented was a waste of time because it was never mentioned there was no ramp on the truck, however, the credit was given for the appliance dolly rental. I submitted a callback request regarding my window being shattered in the process of loading the dolly in my back seat after realizing the dolly was not placed in the truck and I had to come back for it. Awaiting their call to discuss while my car is at the collision center.Lanelle R.
everyone is super friendly and professionalmichael B.
I came rushing in right before closing but the manager on duty was fantastic. He took his time to get all my paperwork signed and explain it the security features in place. He evenshowed me to my unitSamantha S. | Reservation
They do their job, the attendants. There is an over abundance of ego. Not loud or outlandish ego, but in their own way they are just a little above the customer. Of course this is never uttered, just acted out. Not bad people though in case that is what you interpret, just not servants. One of them is more of the serve the customer type.Ronald L.
Customer did not leave a comment.Joaquin P.
Customer did not leave a comment.Keisha H.
staff was friendly and helpfulDavid J.
Customer did not leave a comment.kurt P.
Customer did not leave a comment.Glen D.
Very pleasant and easy drop off.Nancy G.
Great customer support at pick up and along the way. Thank you!Julie F.
Customer did not leave a comment.Ashley L.
When I tried to return the truck in that location, at a first time they told me they can't Receive the truck in that location, then when I told them it was the second time a U-Haul office told me it's not possible to do that in the location and I need to go to other place that's when the proceeds to receive the truck. (First time was with a DollieLuis F.
Customer did not leave a comment.EDNA M.
Customer did not leave a comment.Douglas R.
They were very nice. The guy who gave me truck and lady who was receiving truck. both were helpful . I appreciate them for their service.cham M.
transmission problemelton F.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.James G.
Customer did not leave a comment.john F.
Customer did not leave a comment.MICHELLE T.
I was told I had a full tank of gas in my U-Haul and the needle was pointing to full too. I only drove the U-Haul 23 miles and had to fill up 7 gallons of gas (have the receipt to prove it). U-Haul should NOt say a gas tank is full, if it's actually 90% full. A renter can't tell because that the gas needle should be past the F on the gas needle.Aaryaman S.
Customer did not leave a comment.Gracie R.
DO not allow a customer to select a truck and location if the location does not have the size of truck reserved.Jacob G.
Customer did not leave a comment.Jomar R.
Na keep up the good work.LATANGA B.
Personnel was late to arrive. I checked in online and was asked the same questions again in person. Took about 30 minutes to check in. Returning the truck was quick and easy.Charles C.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.Gary B.
My gate code still does not work.PATRICIA K. | First Impressions
The people there were very courteous and professional. It was very clean.FRANK P. | First Impressions