Customer Reviews for Hendrix A to Z Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hendrix A to Z Storage LLC

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Vincent T. on

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James D. on

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The business was excellent. The only thing that I did not like was that the drop off location and phone number was not on the contract. I think this had more to do with the drop off location as it did with the pick-up location. The drop off location that I was given in the text that I received was not even the right location.

christia c. on

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I was suppose to get a month free of storage with U-Haul because of the U-Haul truck rental I got. I had a storage reserved but then it was removed from my account.

Yumar C. on

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Shatoya F. on

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Austin N. on

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BECKY P. on

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Super friendly staff, very helpful. Gave us great information and answered all questions.

Steven B. on

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Friendly customer service. Knowledgeable

austin n. on

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The on site manager was very helpful and efficient. I was out in about 5 mins.

Adam L. on

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Clean easily accessible Unit. Friendly manager was very helpful.

Raul Q. on

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The lady was really friendly and helpful no issues returning the trailer

Leonard C. on

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Not much parking area for after hours drop off

BRENT K. on

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Uhaul made it easy to reserve and pickup. Lovely rep. at pickup site made my stressful month, and auto move, a pleasure.

CHAN C. on

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Jason M. on

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Felix H. on

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Mailyn M. on

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hunter p. on

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AMERICA R. on

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Amber W. on

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Nathaniel M. on

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Great service also ????

Tom J. on

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John H. on

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Lester B. on

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courtney b. on

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Jerry L. on

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Drop off site little to no parking. No attendant present.

Montel M. on

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Great service friendly people

Alan P. on

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Felipe Z. on

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Thurman B. on

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dan m. on

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ALEJANDRO PEDRO P. on

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Perfect

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Danny S. on

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Amanda C. on

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This location is under new management and they were so kind and helpful. Jo and her staff made sure my truck was ready and clean to go. They had everything I requested via online ready to use. Will definitely use them again!!

Alonso U. on

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Robert L. on

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Everyone was super friendly and helpful did not expect that kind of customer service!

Dustin B. on

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Duane B. on

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Very friendly

Rita W. on

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Marco H. on

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The equipment was damaged and unkept. The staff was really nice and helpful.

Jamil A. on

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Location is sketchy and customer was the worst ... My question wasn't answered , rep only reply was "it's self service your answer will be in the instructions" ( why have an office and rep if you have to do everything on your own) .. made payment and decided to return to collect my keys but had to call customer service for instructions on how to collect the key ( rep was great ) because never received instructions on how to get my keys.

Christie B. on

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The man who runs this place is rude and inattentive. He handed us the keys to the truck, walked with us toward the truck, pointed at it down the street and said, “That’s yours”, then turned around and walked away. The truck was dirty inside, there was no washer fluid and the wiper blades were shot. There was significant damage to the truck, but instead of pointing out the damage to him we decided to just take photos that are date stamped. I wouldn’t recommend Hendrix to anyone needing anything from UHaul.

Cindy S. on

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Rent updated trailers to your customers and hook them up correctly.

Patricia Selena M. on

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DAVID S. on

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Anthony S. on

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Amazing personality and easy to work with. I would rent and return from him any day!

kenneth h. on

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Danny Ray B. on

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Ty K. on

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Manager was very pleasant and accommodating.

nancy c. on

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Brenda P. on

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I found another storage facility that had climate control.

Mickey G. on

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The equipment was what I ordered but my credit card was billed twice for the trailer. I returned the trailer to the exact location I rented it from (Hendrix A to Z Storage on the same day) and the guy I rented from came out with his daughter and unhooked the trailer. He then called me the next day and asked me when I was going to bring it back. I rented an appliance dolly from a different location and had no issues at all. My credit card still hasn't been reimbursed for the additional charges.

Redha W. on

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John A. on

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Gregg S. on

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John W. on

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The worst customer experience ever had! No contract, customer agent couldn't access the system (forgot password), agent was bleeding from an arm bandage, gave me the wrong trailer, kept my driver's license and when I called to ask if the store still had it, I was told to send a SASE. I broke down on I-20 and had no where to sleep as I had no driver's license for a motel reservation. Filing complaints with BBB.

Robin M. on

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Wayland D. on

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Don’t double charge on rental truck.

Essam M. on

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Good. No problems.

daniel n. on

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Lousy gas mileage it could be better

Nolberto A. on

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It was a good experience,thank you.

Billy L. on

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Steve W. on

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Terrible, the guy who runs the place stole my wallet then threaten to call the cops on me for wanting to look in the uhaul truck!!!!!

David thomas Y. on

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Make sure that the insurance fee will be charged to you if you don’t decline it. This fee was not clarified when husband picked up the truck. We ended up with an extra charge of $48 that we didn’t need. Otherwise, an okay experience.

David Lee S. on

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Michael C. on

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Keith G. on

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guy c. on

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Somewhat rude and he did not explain the check in procedure entirely to me. Gas capacity during pickup was not correct.

Samuel T. on

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He 24/7 truck share process was longer than I expected. It was neat, but it seemed clunky. Maybe build an app for it?

charles w. on

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Matthew B. on

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My first UHaul memory with my parents...1971.... the ease and quality are the best ever

BENJAMIN Q. on

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I have utilized uhauls service for as long as I can remember. Every single time I have engaged with any of your employees and facilities I have been impressed with the quality of person and facilities for your franchisees. I know it is difficult to manage people's personality and know the struggle of management. If there is crime in the neighborhood or general or constant issues at a location,I understand. I did not have the quality of experience I have become a custom to while visiting your Hindrex A to Z storage location. I was treated hostile. He was I would rather pay the 80 dollars to sweep some paper shreds than be talked to like I am subject to anyone. I am in leadership and this is a low performer. I would want to be made aware of any situation unfavorable to my brand.

Tammy B. on

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Anthony G. on

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This is the only location that I can honestly say is extremely shady. I picked up truck at 8:45am return it the next day at 8:20am and was charged an extra day because the contract was typed to have me return it at 8:00am. Shady right! Then said I should have read the contract.

Terri T. on

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Rocky belle tedd s. on

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The employee was very friendly and helpful!

Jeff A. on

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Mark was very helpful and thorough. He could probably use some more help when it gets busy.

Debbie O. on

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Gregory S. on

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Tami H. on

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Cherri F. on

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Carlos C. on

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A pick up truck would be great.

Angela S. on

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We rented this u haul and was told we could drop it off in Andrews on our way back to Odessa. We looked and looked for the place to return it to and could not find it anywhere. They did not give us the address where to leave it so we took it back to Odessa and they charged us a rediculous charge for bringing it back. Never do business with them again!! The cost to rent the truck was rediculous anyway

CAROLINE G. on

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I really Like the Mobile pick up app .. saved my a lot of time. Rate it 5 stars !!!

Carlos C. on

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David H. on

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Bobby W. on

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Tommy F. on

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You need a location in Pecos Tx

Carlos C. on

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24/7 truck share was easy to use and fast.

MaryShannon W. on

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This was not the location I selected for drop off. I dropped my car transport off early at the destination I originally selected to facilitate moving around town and to make it easier to unload the truck. The folks there were WONDERFUL! Then, I got a call from some U-Haul employee telling me I had to drop the truck off at a different location. He was awkward and did a poor job of explaining the reason for the change. While he did send photos of his location, it was still difficult to find. It’s hard listening to the navigation system, driving a 26’ truck and also needing to look at pictures on my device at the same time. When I arrived, figuring out where to pull the truck for turn in wasn’t as clear as it is at the true UHaul locations - it lacked clear signage and the covered drop off area. Apparently, I was too close to a solar panel when I pulled in and the manager nearly bit my head off. All in all, the drop off experience could have gone much better. It was by far my worst U-Haul experience. The employee at the location is socially awkward. He wasn’t overtly rude, but struggled with explaining things appropriately. I would not use him or his storage location, nor would I recommend him in the future.

Carmen V. on

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TERRIBLE experience I rent uhaul usually every week and yesterday was my first time at the location. I paid $90 total for deposit and rental charge I went back today to deliver my uhaul and get my deposit they came back saying they would mail me a check with my deposit which they never mentioned when i paid cash I was told I would get my money refunded the next day. Now they are telling me im only getting $30 back since I supposebly only gave $60.00 total. The man in charge rudely told me I didnt know how to drive. & hung up on me when I called asking why I was only getting $30 back and not the 60 I had gave. Worse customer service I have ever gotten in my life. The tall over weight man is very disrespectful never again will I be going there.

Gavin S. on

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james g. on

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John B. on

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The computer systrm was down so things had to be donr by phone so there were issues with using our CC (our account was charged 4 times to our account) and also getting a copy of our contract (we weren't able to get a copy printrd at the location and one was never emailed to us). The truck number never got changed on our contract there for things were not sent to the appropriate email anf such. Due to the charges on out account and being overcharged it tied up some of our phones and we were not able to use them for almost 10 days so that made things very inconvenient on top of the move.

Tiffeny O. on

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Laura C. on

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I don't even know how they can improve because everything was perfect and very helpfull.

Mose C. on

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Zachery T. on

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Does not have their act together. Papers were incorrectly printed with the incorrect information. After speaking with someone and making a reservation 2 days prior to pick up, I was told the trailer that said would work would not and I could not rent it. Turned out it would work but you almost lost my business. If it had not been an lose lose emergency situation, I would not have rented.

oscar l. on

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Jaime G. on

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Laura K. on

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My reserved truck had been given away without apology from management. I would not recommend this location.

Joel R. on

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Employees should check and clean the trucks before renting them out again and blaming the customer

Christine F. on

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Customer did not leave a comment.