Customer Reviews for Henleys

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Henleys

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Mark S. on

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Have the trucks where you rent them

David L. on

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Customer did not leave a comment.

Linda S. on

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This entire uhaul experience has been a nightmare!!! I am still owed a credit of $116 for charges that were wrongly charged to me. I was told multiple times that I could drop off the vehicle at any location, so I picked the closest to my house. They told me they were going to charge me for it. When looking at the receipt where they charged me, it shows they are trying to stick me with an extra day charge as well, when my reservation was made for 3 days to begin with and we obliged to the 3 days. I will never recommend uhaul or ever use it again. I still need a manager to contact me at 281-787-8456 to resolve the remaining $116 that I was wrongly charged!

Stephanie N. on

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Richard H. on

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Original pick up was at location on Loop 534 In Kerrville at 2:00. No one was there and sign on the door said they would be back at 4:00. Transferred the rental to current location.

DELANO F. on

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donald c. on

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Herman was very nice and accommodating, he explained everything to us as this was our first experience renting a truck. Thank you Herman!

Alan L. on

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Make sure email changing pick up location gets to customer.

Michael B. on

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Again, the Pasadena Tx location said to return it to any Kerrville, Tx Location. I got an text message to take to this location, which is really Ingram, TX. This location is not within the City of Kerrville city limits, I consider this Ingram, TX. I had 4 other locations nearer to my home I could have taken this trailer. This location was the longest distance from my house.

Sarah R. on

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Very nice and helpful folks. Would use again and would recommend.

MICHAEL S. on

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Great service and friendly people

DENNIS D. on

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Mike J. on

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Benito M. on

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Nancy M. on

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Super helpful staff!!! Very friendly and efficient. Would certainly recommend this location.

ronny m. on

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No one there to receive no instructions no opening time just parked trailer and left hoping it would be ok

STEVE M. on

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Matthew B. on

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None, great equipment, people, & service!!! Thanks

Wendy C. on

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Another happy repeat customer. Thank you, Melanie and Randy!

Wendy C. on

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Fast, friendly and always 5-star worthy. Thanks, Henley’s!

Lila B. on

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Small office, very efficient and accomodating

Wendy C. on

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Just as we would expect from Henley’s! Fast, friendly and first in fabulous customer service. Thanks, Melanie!

Denise L. on

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Jacky M. on

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Wendy C. on

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Thank you Henley’s for another excellent experience. This is THE place to go for superior customer service. Ask for Belle by name!

Wendy C. on

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Awesome service, great box prices and worth visiting just to see Belle the Collie.

Ericson P. on

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wendy C. on

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This is an awesome location for U-Haul. Fast, friendly and always happy to help. Highly recommended!

wendy C. on

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Awesome experience. Thank you, Melanie!

APRIL E. on

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Ron R. on

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Marvin V. on

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Justin C. on

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easy to drop off and get on our way. very convenient to our location and plenty of space to park the trailer

Donna M C. on

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Very quick and friendly return. Spoke with rep about perhaps letting someone know about extreme heat on cab floor and middle console. Got 2 blisters from hot clamps on center console and floor within 2 hours of driving. Needless to say after that, there were no stocking feet for the non drivers for rest of the 2178 miles.

MELVIN K. on

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MICHELLE M. on

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Great experience, easy pickup, easy return at Henley's in Kerrville Texas

Brianna J. on

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Richard C. on

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Thanks, Henley’s!

Steve W. on

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PAULLA G. on

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Kevin G. on

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Interior of truck was dirty as well as cargo box of truck at pickup. The cargo box was cleaned prior to drop off. The experience as a whole was satisfactory and easy to pick up and drop off. The business owner was also pleasant.

sue s. on

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Rene M. on

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Great service, great people!

Wendy C. on

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Excellent customer-friendly service. Thank you, Herman!

Patrick F. on

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Trailer has a problem with passenger side running light not working. Got pulled over in Texas (warning only).

Randy H. on

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Denise L. on

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Trish N. on

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Johnny M. on

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Margarito E. on

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Broocks O. on

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Mike S. on

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It was just perfect for what I needed; a quick fifty mile run and back. No problems of any kind at all. Thanks, Mike

Tisha A. on

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Mr. Henly was awesome!!

Pete M. on

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Larry G. on

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Cheri S. on

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ronald f. on

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Robert R. on

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Agent was above the norm helpful and wonderfully friendly. Made renting a nice experience.

Noah E. on

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Kim M. on

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He went above and beyond to help me.

Steven P. on

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Great service. Friendly, helpful owner.

David C. on

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Steven P. on

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MIKE Q. on

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Kelly H. on

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