Customer Reviews for Heroes Sports Cards
(U-Haul Neighborhood Dealer)

67 reviews

519 N Witchduck Rd   Virginia Beach, VA 23462

(757) 319-4686

Location Hours

  • Mon-Thur: 12 pm - 7 pm
  • Fri: 12 pm - 5 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 319-4686

519 N Witchduck Rd
Virginia Beach, VA 23462

Services at this Location:

Location Hours

  • Mon-Thur: 12 pm - 7 pm
  • Fri: 12 pm - 5 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Aretha G. 
Rating:
2.0

Seemed to be a bother for them.

MICHAEL G. 
Rating:
5.0

Everything was great, even at a busy time of day service was excellent. I believe I left a football in the truck, I will call back on Monday.

TINALYNNE E. 
Rating:
5.0

Customer did not leave a comment.

JUANITO G. 
Rating:
1.0

The location didn't appear to be open and no signs to identify it as a drop off location. As a consumer of the product, I didn/t want to just leave a truck sitting in a random parking lot. Just any type of identifier would be helpful

Ian G. 
Rating:
4.0

Nothing. Equipment was well kept and better than the last one I used.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

DAVIONMARCUS B. 
Rating:
3.0

I was disappointed in the requirement to use the Uhaul app. There was no mention of needing the app to do a pick up. Ended up having to download the app and log in even though I was logged into my account online. This delayed my pickup. Please make that clear.

Lewis W. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
4.0

Very small, but a close pick up from my location.

Timothy J. 
Rating:
3.0

It worked for what we needed.

John M. 
Rating:
5.0

Done in a timely manner, much appreciated!!

Elvira G. 
Rating:
4.0

I requested a dolly be included with the truck, and was charged the fee for one, however it was not included. It would be nice to be able to notate such things at pick up when using online pick-up

Corey K. 
Rating:
5.0

Renting was super easy. Everything was exactly where it said. The only thing that as annoying was the wait for uhaul to approve you to then give you the code to access the key. I was renting from 930-1130 and didnt get the truck to leave until 10. But that has nothing to do with the location itself

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

The self pick up process is a little confusing and not user friendly.

Brian K. 
Rating:
3.0

Customer did not leave a comment.

Jaime W. 
Rating:
5.0

Customer did not leave a comment.

Torres T. 
Rating:
5.0

Great experience through it all so nothing is need for improvement.

Dominique D. 
Rating:
2.0

I think overall my experience was a fair experience. My issue was related to the Truck Share 24/7 feature. I think I expected it to be more seamless than it was. In the beginning I needed to submit photos of my license twice. I was unclear on the contact number process. It's like they want someone not with you to be the alternate contact which wasn't clear. I also didn't get the dollies and pads I requested on the truck. Maybe it was because the location wasn't open upon pick up. I wasn't clear on the reason why. I just hope that in the future the process for picking up and returning doesn't feel as clunky.

Cornell W. 
Rating:
5.0

Customer did not leave a comment.

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

Customer did not leave a comment.

Antonio C. 
Rating:
5.0

The review should be based on Uhaul. I had reserved a uhaul and I was not notified that that uhaul was not available until the day before my move. I had to get a later uhaul which forced me to move my movers back.

Sharen F. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
3.0

Customer did not leave a comment.

Selena R. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
4.0

Customer did not leave a comment.

kamal G. 
Rating:
4.0

Customer did not leave a comment.

Robert O. 
Rating:
3.0

Customer did not leave a comment.

Brian F. 
Rating:
2.0

I received a truck that was not properly checked in and the mileage was wrong then when I returned the truck I was charged for the extra Mileage and it's been over five days and I haven't seen any refunds or received any communications about the corrections.

Dee B. 
Rating:
5.0

Great Customer Service

Joanna F. 
Rating:
5.0

Customer did not leave a comment.

Daryl P. 
Rating:
5.0

Great place to rent Uhaul from.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Twice I notified you that the utility dolly that I requested to rent was not in the truck. Twice I asked to have that charge removed from my bill but I was still charged. Do you even listen?

Mark S. 
Rating:
5.0

Blankets were not inside the truck.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Noland C. 
Rating:
5.0

They were not open. We did after hours pickup.

Gina F. 
Rating:
2.0

Customer did not leave a comment.

Meriah P. 
Rating:
5.0

They went above and beyond to accommodate me...definitely highly recommended!

Jody C. 
Rating:
5.0

Customer did not leave a comment.

Tasha C. 
Rating:
5.0

Personal and friendly service at the very end of a long day for me and the service personnel. They will be my preferred provider from this point forward.

Marlon K. 
Rating:
5.0

It was great having a truck available so close to home. We were able to make two furniture pick ups travelling only 10 miles! The convenience was outstanding, the truck was clean and running well.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

Clayton L. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Everything was great, and the owners were amazing

Sharon G. 
Rating:
4.0

Great service! Please consider offering military discounts. Service members are constantly moving and we could really use a discount.

URIES A. 
Rating:
5.0

The customer service was superb. They were very friendly and Professional.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ROSE M. 
Rating:
5.0

The staff was extremely nice to me. Even went out their way to meet me at the store 2 hours before they were supposed to open that day. Great customer service and friendly people! A 15 foot truck I got was good too.

IHOR P. 
Rating:
5.0

None, the transaction was very smooth from start to finish.

Leandro B. 
Rating:
5.0

Customer did not leave a comment.

Sam F. 
Rating:
4.0

nothing

Christa S. 
Rating:
3.0

Customer did not leave a comment.

Dwyer R. 
Rating:
5.0

The people were knowledgeable and friendly and answered all my questions. I would definitely refer this location to my family/friends.

Terri M. 
Rating:
4.0

Customer did not leave a comment.

james G. 
Rating:
4.0

For return it was in an excellent location. Very close to may location. Only drawback, is has a small area.

SHIRLEY D. 
Rating:
1.0

Ensure employees understand the Self Service policies and procedures. I had completed everything up to step 7 and still ended up waiting 30 minutes to receive the keys to the vehicle. The employee refused to look at my phone and continue with the self service process. What's worse is that there is now three pending identical transactions from this store.

Jeffrey G. 
Rating:
3.0

The truck is old and poorly maintained. Steering, wheel alignment, and wheel balancing keep me from attaining and maintaining good highway speeds. Gas gauge gives faulty readings. Overall a very poor impression of U-Haul trucks.

mike P. 
Rating:
4.0

Great service

nasrah T. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
2.0

This was a very confusing process. It was done online and is not that simple. I asked to pick up at one place wasn't able to sent me to a place out of my way which caused the use of more miles. I won't be using uhaul again do to this.

Kathleen B. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
No reviews have been submitted for this location.

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