Customer Reviews for Herriman Self Storage & Moving LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Herriman Self Storage & Moving LLC

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Vern P. on

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Double check if equipment in truck;ie dolly

molly C. on

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Mark A. on

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Axel T. on

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Kristie M. on

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I was over charged my documents say I should be charged $71.00, but $84.00 was charged. Everything was filled up and cleaned just how we received it. Something is wrong with this situation.

Edward E. on

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Great communication.

FABRICE D. on

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Mobile pickup was a mess. Locks were tough to open. The pickup location given in the email was not the same location that was texted to us so we ended up at the wrong one. Customer support couldn't get the combination right for the lock and gave us the wrong truck numbers. Overall would definitely not used U-Haul again this was a nightmare. Our movers were waiting at our house cuz it took over an hour just to get the truck picked up so we were late.

Craig E. on

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Jeff W. on

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JOHN S. on

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One of the keys was the person who made our reservation and took care of us during the Rental. I wish I knew her name! She is the single-handed reason we will always attempt to use this specific location! So professional and helpful

John N. on

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Sean B. on

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Valarie K. on

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The truck I rented had a bad Oil light indicator. It would have been nice to know upon renting before I drove off and was concerned that the check oil/ maintenance light was on. In addition, as a new Uhaul customer I didn't know that Uhauls were not a 24 hour rental. My first online rental I made was actually for only 10 hours. I am not sure if it defaulted to this because I indicated the return as the following day and it selected midnight. I wish there was a big red flag that says, do you need your Uhaul longer than X hours. Please adjust your reservation. So I luckily was able to cancel that one and make another. Very confusing.

Scott P. on

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Tyler A. on

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Absolutely the worst experience I’ve had in years. I received misleading information.

THOMAS R. on

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Parking was limited but the staff was helpful and the equipment in good working order.

Dalton A. on

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Mathew S. on

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The Uhaul I was given was 50k miles past time to retire. The truck would struggle to get up to 40 mph and I honestly thought the engine was going to blow up since the engine rpm was going up to 6000 trying to just get going with the flow of traffic. Unacceptable.

candace K. on

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See Above

john H. on

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Brayden H. on

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Richard M. on

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paul W. on

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Randy H. on

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Christopher T. on

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Daniel G. on

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The person working there wasn't even there.

Mark Y. on

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Vary clean and management was friendly and professional.

Justin W. on

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I requested to have a dolly in the back of the truck and it wasn’t there. I picked up after hours so I could do anything about it. I called the location and left a message to call me back, I never received a phone call. I called the customer service number and they put a note in my account. I received an email before I was charged saying they would reimburse me the money for the dolly. Then today I looked at my bank account and they charged me for the dolly. This is completely ridiculous for renting a truck for a few hours. I will not recommend uhaul to anyone I know because of the demonstration of incompetence I’ve witnessed just in the one time that I’ve used this company.

MICHAEL N. on

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Very happy with Herriman Storage. The facility provided us with convenience, easy access, and size of storage unit we required.

Darren K. on

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Warm up vehicles and remove ice from windshield prior to customer arrival.

Veronica L. on

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JEFFRY M. on

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Great service!

WAIN P. on

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Excellent

LUIS M. on

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Richard W. on

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The address listed on web is wrong so it was hard to find. Owner said she has tried to change it but corporate doesn't get it done.

Amelia S. on

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Wain P. on

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ADAM S. on

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The storage unit is very clean and easily accessible. The only negative thing is I wish there were lights for when you take stuff to the shed at night, it`s very dark

FRED K. on

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The employee was very kind and helpful.