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David T
Customer Reviews for Hickory Pickn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide more training to drive the large trucks! I am 71 and was terrified the whole time I was driving it!
DEBRA W1. "UHaul Neighborhood" sites can be great local businesses who keep UHaul equipment, but have little control over what UHaul does. 2. "Reserving" a truck really means NOTHING! I found this out the hard way. After using the UHaul app to "reserve" a truck, two weeks in advance, and then visiting the local "UHaul Neighborhood" store to confirm that I was truly doing things correctly, and then visiting again to see truck, and add blankets, IMAGINE my irritation when I get a confirmation text the day before my pickup, and they DO NOT have my truck anymore?!? UHaul wants me to drive two hours to get my reserved truck?! If you reserved a motel room, and then showed up in the lobby, only to be told that your reserved room is two hours away in another city, what would be your response?!? 3. The area manager for UHaul did fix my problem. I got my truck at my reservation store. Thanks. But, he didn't have to. Just be aware of this. 4. After all that snafu, The truck's AC didn't work! 🥵 5. But, the Lord gave us a safe, successful moving day. 😇
Jerry CGoogle gave 2 options for drop Union which was my destination and Decatur. U haul had me go to Hickory which was further than I needed. I was billed for 13.8 miles extra which really did not help my moving expenses and I thought it was wrong.
Virginia VBe on time & have better communication between staff
Kavon MIt was dark and creepy. Took a while to even figure out where the key drop box was located. Should have been so much easier than it was.
CANDIDA EThe dealer at pick up was very professional and friendly. Great service ! Thank you!!!
tony fExcellent customer service
Joe DNothing.
Gary GVery friendly staff, willing to take time and work out any contract issues. What I was provided by U-Haul when they sent my reservation contract was not in agreement with what U-Haul was showing the staff at the pick up location on their computer. The staff worked to correct the problem. Thank you
Vernon AWe were scheduled for a drop off at 11:00 but they didn't open til one. Would have been nice to know prior to driving there at 10:30 then having to take it back after 1:00. Besides that everything was great!
JOSEPH AExcellent customer service. The whole staff treated me as if I mattered to them. It’s hard to find good customer service these days, but this place has it!!
Jason DNothing... Eric was extremely helpful with the rental of a 26' truck. He went above & beyond to make our experience a great one. I would definitely recommend them to a friend.
William CThank you so much for going above and beyond to help me get what I needed last minute. I appreciate everything so much. The truck was so clean and new. Will definitely use you again!
dana gVERY FRIENDLY AND HELPFUL!
Teresa BI was completely satisfied with the transaction
Bruce CMy 24/7 check-in did NOT go smoothly. I called Uhaul and was put on hold andtransferred twice. Finally after 40+minutes, Ieas making the 15mile drive back to my original location.
JOHN RNone
James KWe dropped off the truck on Mon morning and were met in the parking lot for the drop off of the truck, man was pleasant and kind assisted with our mileage, we had a few extra miles he took care of for us, very nice gesture. We really enjoyed our move bec UHaul was so kind to us.
Alys MOperator VERY accommodating
Clay GNo improvement needed
clyde rI had to drive 20 miles out of my way to pick up the 10' truck and when I passed the Uhaul that was 3 miles from my load point I saw 2 or 3 10' trucks with rent me signs in the windows. And when I got to the drop off point they charged me extra because I "went a little over" the allotted mileage.
Timothy BThis location was great. The first location in Meridian did not have the truck I reserved but he referred me to this location. It was a minor inconvenience but everyone was pleasant to work with.
Jonathan GThis location was fine. The young lady was very friendly and efficient. The location itself did not have pads or the appliance dolly we needed.
John ONothing!!! Everything perfect.
Ron HWe had to drive over 30 miles from our home in Meridian MS, all the way to Hickory MS to get the trailer. People there were nice but inexperienced, still learning Uhaul system. Only reason I wouldn't recommend this location is distance. Also, we ordered furniture blankets but they had none so had to go back to Meridian location to get them.
john h