Customer Reviews for Hicks & Hicks Automotive
(U-Haul Neighborhood Dealer)

2285 reviews

8428 Teichman Rd   Galveston, TX 77554
(@ Broadway)

(409) 744-8700

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/16/2021: Closed

Services at this Location:

Contact Us

(409) 744-8700

8428 Teichman Rd
Galveston, TX 77554
(@ Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/16/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Tour of vehicle and functions

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

Duane I. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

All good

JOSEPHSTEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

CHASE O. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

Truck had roof leaks and they charged us an extra day

Rosalie S. 
Rating:
5.0

Great service at a decent price!

Bradley A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Nothing comes to mind

ROBERT H. 
Rating:
4.0

More personnel! Check in and out was a bit slow (even with a reservation).

philip O. 
Rating:
4.0

Customer did not leave a comment.

devin A. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

These guys are always friendly and professional, doing what ever it takes and going the extra mile to help out a guest.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN E S. 
Rating:
5.0

Great customer service.

John W. 
Rating:
5.0

Go to Hicks! Good experience and customer service.

WILLIAM L. 
Rating:
5.0

I used Hicks & Hicks Automotive for drop off last year and they were great then also!

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

TRACEY N. 
Rating:
5.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

Customer did not leave a comment.

Rose H. 
Rating:
4.0

Quick service. Friendly people.

Edward S. 
Rating:
5.0

friendliest staff I've run into at any u-haul so far... the only bummer was they sold me a lock that didn't fit on the u-haul truck :(

Douglas D. 
Rating:
4.0

The truck was clean but definitely made some noises-

Michael C. 
Rating:
5.0

Always get great service in Galveston Location

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Pamella D. 
Rating:
5.0

Start with the work staff, make sure that they are trained and ready to do the job and you can't stress safety enough. If there were more uhaul operating systems like Hicks 👍 that would be great

CLARENCE D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Super nice and customer service is top notch!

Andrea P. 
Rating:
5.0

They were wonderful! Had a system hiccup but the owners were more than accommodating!

Jason C. 
Rating:
5.0

Nothing

SANDRA T. 
Rating:
5.0

Probably the nicest Uhaul experience I've had - so pleasant and professional!

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO O. 
Rating:
5.0

Self-serve check-in via mobile doesn't work well with android devices. Site loaded slowly, and didn't allow photo uploads from Android devices.

Carole B. 
Rating:
2.0

Customer did not leave a comment.

Eugene C. 
Rating:
3.0

Customer did not leave a comment.

Cecelia B. 
Rating:
5.0

Customer service was great! The whole process was quick and very easy, will recommend and definitely use again!! Keep up the great work!

tyler R. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Ambrosia A. 
Rating:
5.0

Customer did not leave a comment.

Dell C. 
Rating:
5.0

Customer did not leave a comment.

Lindsey T. 
Rating:
5.0

Excellent customer support, check-in was easy and she did an excellent job! Definitely will use them in the future.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Tina R. 
Rating:
4.0

Customer did not leave a comment.

DENIS M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Put cruise control in trucks

Marilyn M. 
Rating:
4.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

well pleased

rico U. 
Rating:
5.0

The people are so nice!!

Rachelle R. 
Rating:
5.0

Customer did not leave a comment.

Lupe G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Sharon Y. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

The owner/manager was very personable and helpful. Overall, this was a great experience and we would definitely recommend this place to others in the future.

Alexandra M. 
Rating:
2.0

People where very obnoxious. Truck was smoked in prior to our rental which makes it bad for someone with allergies. Lots of what looked like mulch all on top of rear bumper. Nobody inspected the locked truck with me. There was no brief summary of anything concerning the operation of the truck. Suggest to correct the above issues for better customer service and safety.

Jimmie S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Ranessa M. 
Rating:
5.0

The guys at this location were very nice and helpful.

Brian B. 
Rating:
3.0

It was an old rundown garage.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

They are very knowledgeable and Professional.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

JED J. 
Rating:
4.0

Friendly people to rent from, had a blast talking to the owner. Would rent again here.

DANIEL B. 
Rating:
3.0

Returned at night after hours.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Suzette S. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Service was excellent and Mr. Bobby always does a great job to help with whatever your needs are.

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Very great service

Cyril F. 
Rating:
3.0

Customer did not leave a comment.

Snow A. 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND I. 
Rating:
5.0

Customer did not leave a comment.

Dana A. 
Rating:
4.0

A/C seemed to be not working. Passenger side inside dual tire had no air. Had it checked by a tire shop and they set the pressure to 80. Truck was clean inside and out.

FELIX S. 
Rating:
3.0

When l rented l picked a different location. Talked to 2-3 people at u haul and no one said that the location l picked had been closed for months. When l called to finalize the bill is when. That's when l was told of a different location to take it to. I was supposed to get charged 45.00 dollars for the extra day, but the final total was double that. This new drop off location was closed, that's way l checked n/a. I read where l should have gotten a 50.00 credit because my pick up location changed 4 times in 2 days. So l didn't get the truck till after the requested time. But l would rent again if l ever need to. P.S. the young lady that help me set this up originally was outstanding. She deserves a real pat on the back and consideration for a great job!!!!!

Frederick M. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

julie J. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
5.0

Nothing - great service

Daniel S. 
Rating:
5.0

Friendly staff

Benny R. 
Rating:
5.0

I love this location. The proprietor is very accommodating and the workers are all helpful.

Charles A. 
Rating:
5.0

It's always super easy and pleasant to rent from Hicks & Hicks.

David H. 
Rating:
5.0

Customer did not leave a comment.

Samantha V. 
Rating:
5.0

Hicks has their U Haul operation nailed down. Super efficient service coming and going. Will use them again and recommend to friends. Sharon Rich

Sharon R. 
Rating:
5.0

U-Haul on Galveston Island Hick, went the oven beyond normal service they didn't have the size we wanted and he made sure we got the size we needed. We were grateful to him because we couldn't do but we needed to do with the size that was told to us by U-Haul that we were going to get and we had reserved the one that Mr Hicks was able to get for us. Here in Boone North Carolina when we turning our trailer the manager Matt again went above and beyond my husband is 76 years old and he was unloading himself and Matt came up and made sure he had a lock. The next question was do you need any help sir my husband said no and I said yes he does, and Matt and his wife helped us unload and we were done in no time and my husband thinks he's 50 but is 76 saved his back and made me a very happy woman Matt is a really helpful good man and we will be using you all again in November thank you so much for how your quality and your people genuinely care in this time of where we need somebody to genuinely care

John T. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Very friendly and professional service.

Hershel V. 
Rating:
5.0

Nice folks and thorough

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

U-Haul Moving & Storage of Memorial City in Houston needs to take lessons in customer service from this location.

BRUCE ARDEN M. 
Rating:
4.0

Customer did not leave a comment.

EDDY ALAN R. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
No reviews have been submitted for this location.

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