Customer Reviews for Hide Away Storage Naples West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hide Away Storage Naples West

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Reese C. on

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Emily D. on

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Reese C. on

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Nothing....very professional friendly, and helpful

Jeff T. on

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Danielle D. on

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Just dropped off truck, location was closed. Did not have to meet with anyone.

douglas S. on

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Allison C. on

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It was really convenient that I could pick up the truck after hours by using their app ! By doing that though I wasn’t able to ask them in person questions like “ where is the Dolly and pads that I asked for “ and “ how in the world do you get closer to the steering wheel“ lol. I’m pretty tacky but I couldn’t figure that out. Still, very easy truck to drive, I would rent there again.

Daniel H. on

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I got charged for using a dolly I didn't use due to it being in the way of loading the truck and the week thing they use broke unsatisfied with that. The dolly and blankets should not be in the truck takes up space.

Brandi K. on

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Robert H. on

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Peter G. on

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Alan S. on

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JEFF H. on

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I called UHaul Customer Service and was told something different than what was told to me by Ms Ginger at the Hideaway Storage pick up location. If you looked through my record, I had booked a separate reservation for the Utility Dolly and the Furniture Dolly for one day, i.e., May 15th when I indeed need the dolly because I didn't need it on the 1st day as the movers that loaded the truck for me brought their own equipment. I knew that I would need the equipment the 2nd day so I made the reservation. I stopped by at the Hideaway Storage on Monday, May 14th to walk through the whole process of how to pick up the truck. When Ginger told me that I could do the 24/7 check in and I didn't need to pick up the truck during the storage center hours, I was very pleased that I could simply use my phone if I download the app and sign into my account. I then double checked with her about the equipment rental and explained that I would need to use it for one day and not 2 days and when she told me that the $7 charge is for the whole rental period, I took her words for it as she represents UHaul, regardless of whether it is Hideaway Storage. She was very helpful and knowledgeable so I trusted what she advised me was all good. When I got home, I called UHaul again to change from "Pick up at store" to "24/7", I was super excited to use this service. We arrived at the Pick up location at 6:20 am and I logged into the UHaul app on my phone and signed into my account and I could not obtain any verification code. After several attempts, I called your UHaul Customer Service and the lady who verified who I was, gave me the verification code. I opened it and obtained the truck keys and we drove away to help our daughter moved out of her apartment. It has been a very stressful day. If not for your UHaul Customer Service who helped me by giving me a verification code, we would have been late in the moving and the 2 guys whom I hired at the apartment would have been delayed and I would have been charged more money. While we were driving to our daughter's apartment, we received yet another call from your UHaul Customer Service asking us about picking up the truck. My husband explained to whoever called what happened and we also asked what we should do when we return the truck. Since we had so much trouble with the 24/7 and even your UHaul Customer Service who tried to help and walk through the app with me, and we realized that no matter what, it just wouldn't let me pick up the truck on my phone. This service would have been great, if it had worked! I asked Hideaway Storage for the refund of the one day dolly service and they have refused to entertain this request. This is getting ridiculous because we are talking about a small refund and it is taking way too much of my time. I was expecting an answer about the 24/7 pick up as I also complained about this too. I told your Customer Service that there are 2 problemIs : the dolly cha

john M. on

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william S. on

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Wayne F. on

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No problems, made a reservation online. What I liked most was the A/C worked well on a hot day!

Rick M. on

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Have a truck available for the customer who made a reservation. Mine was not available and totally screwed up my day

James W. on

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Christina H. on

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John B. on

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Angela B. on

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The truck was clean and the customer service was good but the trucks A/C was not working. I was not aware until I was already there to pick up the truck. An advanced notice, another option or a discount would have been appreciated.

Timothy B. on

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No be so picky on 93,000 mile vehicles with scratches and dings everywhere...already.

Eric C. on

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Frank P. on

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Philippe J. on

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Bryan V. on

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Damon V. on

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James G. on

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speed up check in and check out process difficult to know how much gas to put in since tank was only 1/2 full. Only when tank is full can you accurately refill the exact amount used!!!

DARLENE S. on

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MELISSA G. on

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They were very easy to work with and they truck ran great. The only issue was the tachometer didn't work.

KEVIN C. on

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Dropped truck off after business hours. Easy to find a parking spot and the key drop was easy to find.

CHAD J. on

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SUSAN S. on

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Small rental location. Manager is really courteous and very helpful.

Michael M. on

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JOSHUA S. on

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Nancy B. on

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mike N. on

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Very helpful. Good overall experience. Recommended the "safe move" insurance, which I originally rejected and she stated that most insurance companies don't cover moving trucks. Called insurance and they confirmed, so I purchased the extra insurance. Fortunately didn't need, it, but was good that I was informed of this.

CYNTHIA D. on

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Great job and easy to work with! I will absolutely refer them to other people in the future. Thank you!

CHRISTINE W. on

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bill C. on

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Great service. The truck was easy to drive and handled well in the snow. I would rent there again!!

RAYMOND W. on

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JOHN M. on

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Provide scraper for windshield

DAN B. on

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Gary J. on

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Very friendly and fast check-out!

Gayla C. on

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Work on your online reservation process. Someone called me at 3:00 on Friday to tell me that they didn't have the equipment that I "reserved" online. I ended up having to drive well out of the way to pick up the U-haul and it took an hour out of our tight timeframe and was pretty inconvenient. The lady who helped me at this location was friendly, efficient, and bright.

RALPH B. on

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TERRY H. on

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KEITH B. on

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Excellent customer service!

CHAD S. on

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Do not allow smoking in the cab of Uhaul trucks. My truck smelled of tobacco smoke.

BRIAN W. on

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KEVIN Z. on

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THOMAS R. on

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KEVIN A. on

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GARRY G. on

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Great service. Penny went above and beyond to help. Thank you!

PAM O. on

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Amy W. on

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CINDY C. on

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This is not the first time I have used this U-Haul facility. They are very friendly, equipment always clean, prompt & helpful. Good job ;-)

TYONA G. on

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Provided excellent customer service and was very knowledgable.

david M. on

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Roy E. on

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Not much. Well done.

Miles C. on

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JOSEPH L. on

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MARJORIE H. on

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Penny was very nice and understanding.I would go back there if need be.I will tell all my friends to go there.marjorie hicks

steven M. on

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The location manager Penny was AMAZING!! I made a reservation over the phone at her location when the location closest to my didn’t have any available trucks. Unfortunately that location set my reservation only 15 minutes before Penny’s location closed. Penny stayed late and made sure I was taken care of and didn’t have any issues getting my rental. She was simply a wonderful person to deal with!!

WILLIAM G. on

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Since the drop off site was changed it created come problems in returning the truck. The agent on duty was very helpful in resolving the issue. Now that I am aware of the importance of the returning location I will check my next rental contract more carefully.

Pamela T. on

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Great Experience

NORMAN P. on

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VICKY O. on

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Penny was very professional and very helpful

CLETIS C. on

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KAI B. on

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LINDA S. on

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NIQUE P. on

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The attendent said that she didn't want to fill the tank up and handed me a $5 bill. There was less than 1/4 tank of gas in the truck. I had movers on hand that I was paying by the hour to help me move, so I didn't want to get into it with the attendent about the gas situation.

CHARLES C. on

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Your customer service reps that the phone number goes into not this location was terrible. I would never rent from u haul again if we had to g othrough them again! The supervisor was rude. They would give a confirmation number for the U haul then she would call back and say it was unavailable!!

Greg M. on

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The air-conditioning in the vehicle does not work properly. It blows a mix of cool/warm air. It was better to roll down the windows than to try and use the a/c.

CAROL H. on

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MICHAEL V. on

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the people are nice and helpful but the gas gage on the truck was off and it needed a tuneup

MELISSA M. on

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HEATHER H. on

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LISA H. on

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Kevin S. on

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Very helpful and easy to deal with would recommend to anyone. Extremely satisfied.

Toni L. on

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TIM B. on

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Adam T. on

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Penny was excellent and very professional! She updated me on her truck status for the weekend just in case I needed another truck and she was more than accommodating. I will go to her store off of Dennis over the bigger U-Haul Store also in Olathe!

RON B. on

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JEFF G. on

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Penny was exceptional! She went out of her way to accommodate me and my schedule for this rental. A BIG thank you to her for outstanding customer service.

ROSEMARY L. on

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DAVID E. on

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KATE P. on

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I always get my equip here... Penny is great...very professional and helpful.....A+++++++++ service.

Margie P. on

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James L. on

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Gordon T. on

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MARK W. on

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COURTNEY J. on

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Harold H. on

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The lady who helped us was great. She estimated the mileage perfectly. I was thinking much more and her s was right on.

Matthew H. on

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BRANDT N. on

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CINDY W. on

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When a truck is brought in no matter what day it is and beins the individual resides there. They need to be friendly and inspect the truck and not call the customer 24 hrs later to tell them theres not enough gas in it and to be threatened if i do not do what they want i will pay in the long run. I did what i was suppose to do so whatever happened to that truck in that 24 hr period is their responsibility. I will never rent from them again and u need to do youre business differently

CHRISTOPHER K B. on

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No9t a good thing---the "service engine" light came on at about 400 miles.

BRANDON H. on

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Steven F. on

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