Customer Reviews for Hide Away Storage
(U-Haul Neighborhood Dealer)

57 reviews

12859 McGregor Blvd   Fort Myers, FL 33919

(239) 244-9548

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 244-9548

12859 McGregor Blvd
Fort Myers, FL 33919

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Priscilla was friendly & had all my paperwork ready. I've used this location a few times & its always been super smooth.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC P. 
Rating:
3.0

Check the vehicle for overall serviceability and roadworthyness. Parking break release was pulled out of the dash Upon entry the temp gauge showed 210F even though vehicle was ‘cold'. Check engine light came on in the first mile and did not go out, all gauges read in normal ranges. Towing warning light on and showing fault even though I was not towing And best social media contact from U-Haul sent me message after the site frozen me in endless loading cycle...”you must use Chrome”. What company restricts customers to just one browser? Up your game, you are the big player. Customers expect better.

DONN D. 
Rating:
5.0

The dash, steering and knobs were sticky and filthy.

MIchelle K. 
Rating:
2.0

The pick up process was ridiculous. On top of changing our location the day before, without informing us. I called the new location the day before pick up to make sure the process would be smooth and he informed me it would. We arrived and followed the exact steps to retrieve the key, but it didn't work. We did everything right. 45 minutes later, which was a waste of our valuable moving time, we finally got the key. The ONLY positive was the last person we talked to who was so friendly and helpful, but that was after talking to numerous people, none of whom helped. You guys need to get your app and pick up process working correctly or don't bother offering it as an option!

LORA D. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Assistant Manager Priscilla Bustos is so helpful and friendly ! Thanks

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Buster M. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Everyone i dealt with were very friendly& helpfull.

David H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

Customer did not leave a comment.

Brock E. 
Rating:
5.0

Jason assisted us and we could not be happier with the knowledgeable service we got from him. Answering all of our questions and even guiding us with our next Uhaul, as we plan a move out of town in a month. This Uhaul was only to move one piece a furniture we had rented this time from Jason!

Annelous B. 
Rating:
5.0

Customer did not leave a comment.

sayid Z. 
Rating:
5.0

If you want move easy!Do with U-Haul. Excellent service and great the equipment. Thanks U-Haul team.

Eryk D. 
Rating:
3.0

The app to pick up the truck during off hours is not very easy to use. I had to call and get help. Then the GPS locator kept saying I was not at the right place. I had to walk all around the facility. I'd rather just wait until the store is open. The woman for the return was very pleasant

Andrew B. 
Rating:
5.0

Very efficient

GERALD J. 
Rating:
3.0

Cabin interior was very dirty. Couldn't have been cleaned since last rental. Conversing with everything going on.

MONTISELDON H. 
Rating:
5.0

The steering on this truck was very loose and made it difficult to drive a straight line. Scared me.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Super friendly. Loved this place!! Great people

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Superior experience dealing with Hide Away and U-Haul. Jason and the staff made everything easy and pleasant. Thank you so much!

Marion H. 
Rating:
5.0

Very nice Professional personnel.

Scott D. 
Rating:
5.0

love the location but the truck was not well maintain cause the driver's sun visor kept falling out. this was dangerous and frankly it was shocking the two times it happened luckily we were not using to block the sun when it did fall I do want to thank you for the location it save a lot of time being able to pick up in my neighborhood would like if you could get some smaller vehicles like a ford Connect size thank you

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

I had a charge discrepancy which Ken Fullmer handled to my satisfaction in a very professional manner.

CHARLES B. 
Rating:
5.0

Good all round experience. Hideaway Storage location very convenient thank you.

Cliff W. 
Rating:
5.0

Customer did not leave a comment.

Cliff W. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Nothing, Jason and Priscilla, ARE the Best !!!

Vikki K. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very nicce person to do business with, corteous and helpfull

Hector O. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
3.0

More boxes and blankets

scott N. 
Rating:
3.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

I will not be using uhaul again customer service was not on point

Cheyenne B. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Lori T. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

The truck was not available in the original location, so needed to travel 8 additional miles, then they didn't have the moving blankets that I ordered. So I have to drive to another location. Both location personnel was friendly, very helpful and accommodating. I was impressed at the drop off location, the receiver young guy was pro-active, very helpful, polite, fast and efficient, rare to find people like him in Florida.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Hideaway is the best

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
5.0

Customer did not leave a comment.

ANDRIES S. 
Rating:
5.0

Customer did not leave a comment.

Al P. 
Rating:
5.0

Very friendly

Rhonda M. 
Rating:
4.0

Provide hand trucks and blankets

Nick F. 
No reviews have been submitted for this location.

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