Customer Reviews for Hide It Storage
(U-Haul Neighborhood Dealer)

223 reviews

3207 SR 213   Steubenville, OH 43952

(740) 314-1016

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(740) 314-1016

3207 SR 213
Steubenville, OH 43952

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

You can try to make sure the trailers have tie down location in them like they are advertising. My 6x12 trailer should have had 6 tie down spots but 2 of them had been pulled off and the 2 in the middle of the trailer we're loose. The wood around the front of the trailer had also been peeled away from the trailer. Rented a trailer 2 days before and had no problem hauling 3 bikes to a car show. Go to leave with a different trailer and had to tow one of the show bikes on a friends open deck flat bed. Don't think uhaul will be reimbursing me for the $2k in cleaning we will have to get it ready for the next show. I guess I learned a lesson to always check the inside of the trailer before you leave the pickup spot

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

The truck needs an alignment. It wanted to go to the right the entire trip, even before loading. The whole way I kept a leftward pressure on the steering column to keep the truck in the lane.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

CALEB RICHARD H. 
Rating:
5.0

Great service

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Keep Ashley. She was very courteous and helpful she goes above and beyond her duties to make sure the customers are safe on the road with U-Haul equipment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very nice and easy to deal with

JAMES M. 
Rating:
5.0

Everything was excellent. The lady at the pick up location was very helpful, patient, pleasant. She answered all my questions and concerns about the rental process.

MIKE V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

Now, this is what I call “excellent customer care”—fast, efficient and easy. Thank you!

Richard O. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

The only complaint would be the location as it's in a very rural area. However the experience itself was excellent. The woman behind the counter made the transaction quick and painless and I would recommend this site to others.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

SEAN PATRICK M. 
Rating:
5.0

Very efficiently and professionally run storage company. Will definitely recommend and if needed use in the future.

Ryan D.  |  Overall Experience 
Rating:
5.0

It would have been nice to have had a personal phone call notifying us of the change in pickup location. That was rather inconvenient

JOSEPH Y. 
Rating:
5.0

Nothing always a pleasure doing business local with Crissy at Hide It Storage. Thanks again

MARIE H. 
Rating:
4.0

Customer did not leave a comment.

CLAY M. 
Rating:
5.0

The brakes on the truck definitely need to be checked out. I was concerned for my safety while driving.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

I love dropping off Uhaul vehicles here and even rent a small storage space here. They are so nice and have a charming little hardware store here!

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Carole G. 
Rating:
5.0

I've returned trucks to this location before. Great little hardware store. Chrissy was super helpful in getting the missing pads (I ordered) with the dolly (I didn't order but got on pickup) swapped out. She was friendly and professional!

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Lindsey C. 
Rating:
3.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

The light switch needs some work

RICHARD W. 
Rating:
1.0

Close them up

DOROTHY A. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S N. 
Rating:
5.0

Everyone was very friendly and helpful. It was a smooth process. We appreciate everything and will be back in the future.

KIMBERLY ANN T. 
Rating:
5.0

Excellent experience !

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
5.0

Very friendly and helpful. Good experience.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

terry O. 
Rating:
1.0

Customer did not leave a comment.

Tavian W. 
Rating:
5.0

The van was an amazing ride. The staff that checked me out were spot on . They were pleasant and efficient. The van was comfortable and pleasantly great on gas and had almost every bell and whistle available. Thank you haul. The last time ( three weeks ago ) my experience was a total washout.

VICTORIA C. 
Rating:
5.0

The 2 19.95 charges are hidden fees as advertisment States only 1 $19.95 charge and the $25 cleaning fee is bullshit as the van was clean. It's like the extra 19.95 and 25.00 charges credited back to my card or next time I go with budget. I was told my card would only be charged $61 not 93.99

ANDREA M. 
Rating:
4.0

Customer did not leave a comment.

CASEY L. 
Rating:
1.0

I took each U-Haul back and cleaned 1 to 2 hrs early. The man double charged me. Yelled at me and banned me from his store and flagged me. After he illegally took money from my account which I had saved up to take my mom on one last vacation. Over 1,000 bucks for 3 days I have started a lawsuit against them. This is the one on 213 hill in steubenville Ohio. Please do not use this place. He is mean and a their and takes advantage of women. The poor girl who worked there knew we did everything right but couldn't speak up cuz he would fire her! It's a shame what they did!!! And they should pay for it and will!!!!!! 💯💯

JACQUELINE Z. 
Rating:
1.0

made me pay extra and wasnt very nice at all I will never go there again!

AMBER F. 
Rating:
3.0

Trailer lights did not work. The pigtail on the trailer had been drug to the point it was filed down and unusable. They swapped it out and lights worked. I rented a 6X12 trailer but the rear ramp and opening was only 57". It was 3 inches less than 5 ft. What I was hauling was 5ft wide. It would not fit the rear opening so the trailer was useless. Upon returning the trailer I was charged 2 times for the one day rental. When I brought it up I was told that I would have to go thru my bank to get a refund and or it's between me and Uhaul. I'm waiting for the outcome of this!!!

BRENT C. 
Rating:
2.0

Customer did not leave a comment.

Natausha H. 
Rating:
3.0

My bill was much greater then what my original online statement quoted. Your retailer store could not answer any questions and kept telling me for every question I asked to call Uhaul there is nothing she can say or do. The Uhaul was filthy inside the cab when I picked it up. I actually took pictures. Both seats were covered in dog or cat hair. There was hand prints and something spilled on the inside of the drivers side and passengers side windshield. I had to wash the inside windshield to properly see. There were cut finger or toe nails on the floor and stuck in the air conditioner vents. I am very displeased, feel I am owed money back and not happy with the service.

Jeanne G. 
Rating:
4.0

I did not get the truck I had rented. It did not come in and I was sent to another dealer in the area. The man at the 1st Uhaul place on 7th St. did arrange for a van at 3207 S.R. 213 for me. It worked out but took up time and added an extra trip because the van did not hold as much as a truck would have. The van was clean however my sister rented a 20 ft. truck a couple of weeks before from the same place, 3207 S.R. 213, and it was filthy.

JACK F. 
Rating:
3.0

Store rep did not bother to write down or set up authorized drivers. Kept telling me 'don't worry about it, no one bothers to check'.

MATTHEW M. 
Rating:
5.0

It was super helpful and so fast and efficient

Michael David E. 
Rating:
4.0

Customer did not leave a comment.

KATHERN M. 
Rating:
5.0

My original truck I was to pick up in east Liverpool I had to drive another 30 miles or so to pick up

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN LOUIS P. 
Rating:
2.0

Was told I needed to deposit $100 plus $75.00 rental and I would get my deposit back,well I only got $53.00 back.waant told that

Shannon S. 
Rating:
5.0

Hide it storage was by far the friendliest place we've picked up a uhaul from. The gentleman was very friendly and helpful. I would drive the extra distance again to pick up from there when I need the next truck rental.

JOHNNY T. 
Rating:
5.0

Hide it storage was great. UHAUL was terrible. 1st location chosen (Weirton tire) had no dolly in the truck and the lock box wouldn't open. UHAUL then erroneously charged me for a missing dolly. Thank goodness for Hide it storage for going to bat for me and getting the charge reversed

James B. 
Rating:
1.0

Check engine light on Truck had no power was told no worries Took 19 Clorox bleach wipes to clean steering wheel door and shifter engine ran so bad couldn't run AC Burnt up 3 times as much fuel running so horrible Never ever ever ever !!!! I called Uhaul and was hung up on left stranded etc..... I'm sure no one will contact me Ray

RAYMOND O. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
5.0

Perfect!

Sean M. 
Rating:
5.0

Customer did not leave a comment.

alessandro V. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
3.0

Customer did not leave a comment.

Shelley B. 
Rating:
3.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

very friendly staff.easy to work with

Edward B. 
Rating:
3.0

The truck was maintained but it was not clean when I rented it initially so I didn't think that cleaning would be an extra charge at the end of my rental. Not only that but the lady that was working when I rented to begin with did not mention anything what so ever about charges other than make sure the fuel is full or u-haul will charge you like 4 times what the gas price really is and the daily fee of 19.95 plus the 0.79 per mile plus the taxes. I made sure to do everything that was instructed to avoid extra charges or penalties. I turn in the truck and as I'm on my way home my debit card reads for an extra $25 added for cleaning fee that WAS NOT MENTIONED AND IT WAS NOT DIRTY ANYMORE THAN WHAT IT WAS UPON THE RENTAL TO BEGIN WITH!! I asked her if there is anything I need to know period beforehand because this is the first time Ive ever went through this company and this is all new to me,...she failed to mention they scam you at the end!!

ASHLEY D. 
Rating:
4.0

Customer did not leave a comment.

CORY G. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

EVA B. 
Rating:
3.0

The service was adequate, but I will say, with severity, that all the verifications that are required through my phone was RIDICULOUS. I've rented several times, not here, but over the years. Not for about 7 years. I parked, locked it up, and put the key in the box before I ever looked at my phone so the returned truck link was a big stress on an already stressful day!

MICHELLE R. 
Rating:
5.0

Great service and great equipment. The hardware store has all the extra moving items you might need as well. The employees are personable and knowledgeable, which is not all that common lately. The equipment was clean and performed as designed. Definitely a ‘must use' location.

JOHN D. 
Rating:
5.0

It was perfect

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Had problems with return app the gentlemen is side the store aske if i need help. I said yes I explained to him to what the problem was that I was trying to turn the truck in though the online app. Don't worry I can check it in then send you an email receipt. Did get his name. But want to thank him for the help

Christopher H. 
Rating:
5.0

Very nice and made it easy to rent. Helped when I called about drop off location.

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Fast friendly service good to work with.

JOHN O. 
Rating:
5.0

What a nice place!! He (the owner) was so helpful and friendly, this is a great location. He also told us more about renting U-Haul's in the future. We will definitely recommend this place!

HERTZ A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Todd Z. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Thanks for helping me with the truck. Overall, it ran fine and was clean. The windshield wipers did not work and made driving in sleeting snow a bit of a challenge. The truck was a little sluggish starting so I left it running a couple places to hopefully charge the battery for you and not risk needing a jump. Otherwise, all was fine. Thanks again.

matthew S. 
Rating:
5.0

Christina Robbins does a great job at this location.

James K. 
Rating:
5.0

Customer did not leave a comment.

Dennis Y. 
Rating:
5.0

Customer did not leave a comment.

Vickie B. 
Rating:
5.0

The customer service was top notch! I was in a jam with changing out trailers and Roger went above and beyond to help me out. He is a great example of what customer service should be. I wish more stores had employees like him.

BRIAN CARL S. 
Rating:
5.0

I was very happy with my Uhaul rental experience. I will recommend this location to anyone who needs to rent a Uhaul. Thank you. Debbie Dix

Deborah D. 
Rating:
5.0

Fix the website. Was not able to reserve a normal pickup time.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER MARIE W. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Todd Z. 
Rating:
5.0

Had a very good experience, local folks were very helpful, vehicle was better than expected (Ford Van). Thanks!

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

It seemed as though 4 day rental from Ohio/Tenn somewhat excessive. Returned early thinking they mak credit some to my acct. apparently not. Oh well.

Jack F. 
No reviews have been submitted for this location.

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