Lady in office very nice and helpful. Truck was well maintained and clean.ruby M.
Customer Reviews for Hide-Away Storage Ellenton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jo Ann L.
Customer did not leave a comment.Morris H.
I sent my review previously but will repeat. The.utility dolly was not in truck so we went to 3 locations before getting one. This set us back 3 hours, put us in the heat time, afternoon storm and our helpers had to leave--they were scheduled from 9 to 3. I was charged an additional day due to no fault of mine. Jonathan at Uhaul of Bradenton was very kind and helpful.Carole B.
they were super friendly and fast service!!LORI B.
It's hard to get in facility. Not really a turn lane to get in, hopefully after construction is done, it will have been fixedJOSEPHINE B.
Customer did not leave a comment.Gayle C.
Customer did not leave a comment.John Nicholi R.
Great customer serviceTrent J.
I was not given directions or a prompt to take a photo of my license and upload it prior to the rental. Jeff implied it was a huge deal and would take a long time. It was quick for him to do it for us, but I am wondering why I was not directed to do so on my own via email or text. Otherwise, everything was great. We already recommended this location to a neighbor for convenience and good customer service.Thomas H.
Customer did not leave a comment.Fred S.
Customer did not leave a comment.Oralin G.
Customer did not leave a comment.Lonnie F.
Very helpful!William A.
Keep up the good work,I rate you all as a five starVickie B.
Tammy was on site to assist us in clearing our storage unit and renting a truck for our present move. She was FANTASTIC! She was both professional & knowledgeable, coupled with friendly & welcoming. We will definitely recommend this site to others. We had an extremely excellent experience. We secured the site from out of state with the gentleman normally there working who was also helpful and knowledgeable. Great job everyone!Carl H.
Stay the course.David S.
Great customer service rep today!Rita G.
Customer did not leave a comment.Asa W.
Phone did not work, code was changed on the box and location was not aware. waited 2 hours for location to open. Will not ever do the phone p/up again.Patricia L.
I had orginally rented an 8 ft truck, but received a phone call later that it was not avail, and offered me a 10ft truck instead. I said OK, if it was the same price. However, the mileage charges were not the same, .69 vs .99 cents a mile. Rental office could not change rate, so I had to call the 800#. I was told it could be changed, then my phone call was disconnected. When I called back, difficult to get to someone who could change it, and they finally did. Vehicle very rough ride - in serious need of shocks. Disappointed with entire experience.KEITH H.
The people at Hide Away were very helpful and such nice people to deal with. I would recommend renting from them for sure!JACQUELINE M.