Customer Reviews for High & Dry Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of High & Dry Self Storage

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Angela M. on

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Customer did not leave a comment.

Chris P. on

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Everything was fantastic no improvement possible

patti G. on

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The online pick up and delivery was a mess. We sat 30 min in a lot next to the truck unable to locate. Then we could not get lock to open. It was a pain in the ass. The steps should have been explained in an email at purchase as to what to expect and all the steps and photos.

Howard V. on

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Staff was excellent and very knowledgeable

Mike F. on

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Very friendly people

Charles P. on

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Spaid G. on

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Those folks have it all together. They may consider opening the office a little earlier.

TYLER M. on

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This location in particular had no issues. It was the routing of the traffic and logistics team that got hairy. I had to go to this location after stopping at the Gas-N-Lube location and being told they were full and that I should have been notified on the change. No contact was made regarding this, it was a little frustrating but I was helped promptly by the lady at High and Dry.

Richard W. on

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Fast, friendly and professional.

James P. on

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Excellent customer service here!

Patrick M. on

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Gregory E. on

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Nancy S. on

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Pamela H. on

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Audrey C. on

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Jesse I. on

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Philip B. on

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Everything was excellent

petar A. on

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Alexander M. on

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The young lady that assisted me with the rental pick up was fantastic! Very helpful and friendly!

Harry C. on

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Dorothy W. on

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James M. on

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lloyd M. on

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u haul is the best use when i need truck

Bonnie M. on

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Was told open til 5 - arrived at 3:30 - no one on site to drop off truck

Ronnie S. on

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This was not the original pick up location I choose. I chose one that was only 1 mile from my place but I got a call saying the truck I reserved was not available at that location and that I needed to go to this one, which was 5 miles away. Not a bad drive but I thought the convenience of reserving a truck at a certain location was to make it easier on the customer to get a truck. If it wasn't available at the location I choose than it should of been delivered to that location.

Robert T. on

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Incorrect address for 1 st drop off point 2nd drop off point was very nice

matthew D. on

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Location was good, and staff was friendly. Trailer had a slow leak in one of the tires and the ratchets for the tire straps were rusted and hard to manipulate. I had to grease them and fill the tire up every 30 mins. I wasn't going far and time was of the essence so I didn't get it replaced.

Judi M. on

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CHRIS M. on

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Very clean and easy to work with, highly recommended.

Kyle L. on

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I was very pleased with the customer service at this location. The young lady in the office was very helpful and knew exactly how to meet my truck rental needs.

Christan C. on

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If need be I will check here first for a unit.

David K. on

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Well go out of the way to help very nice people that work there

Rachel E. on

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Some of my things got wet. Not sure if the unit sits high enough. You could see water marks on the concrete.

paul P. on

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brought truck back didn't relize they were closed for holiday return tuesday

Cecil T. on

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Hassle free rental! Just the way it should be. Will definitely continue to use High and Dry again!

Jerry E. on

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Christina C. on

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Paula L. on

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Luke B. on

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Ashleigh L. on

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TONIA H. on

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They are great

Belinda N. on

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Robert G. on

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Easy and no hassles.

Mike F. on

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Nick S. on

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Very helpful and caring staff.

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Mark S. on

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Richard B. on

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Kirk M. on

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Pedro P. on

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LASHANTA J. on

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Paul D. on

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Took 30 minutes to do paperwork for a tow dolly

MICHAEL A. on

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Sherelene T. on

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Sherelene T. on

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Maxwell T. on

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Nothing

John J. on

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The young lady at the desk was nice and professional.

vernon W. on

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None

Clara P. on

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Unbelievable

James B. on

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David A. on

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susan B. on

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Hours of operation is inaccurate. Made several phone calls before I finally succeeded in getting Uhaul truck and trailer picked up. Wasted 3 hours of early morning packing hours.

MARIE B. on

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hi the customer service was excellent she was very nice and professional the trailer was clean the only thing we had a problem with one of the ties went flat needed air but overall I really had a great experience

ENRIQUE L. on

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I would really like for a manager to give me a call 407 687 8141. To much negative stuff to write down

COREY S. on

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Moses C. on

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Not much. The agent went out of her way to accommodate needs.

Thomas I. on

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I dropped off after the hours. The facility was very organized and made drop-off easy. I really appreciate a representative calling me to find a drop off location. That really helped while I was driving and made the experience very smooth.

Wanda W. on

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Wanda W. on

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Left my iPod in the truck, they retrieved it and held on to it for me!

Edgar S. on

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THOMAS M. on

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NA

Janelle G. on

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Daisy was very nice. She was very helpful. Great customer service.

ROBERT S. on

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I live in Flagler County and the cost for a 5 x 8 was $175. I called U-Haul and was given a rate $100 less by picking up in St Johns County (St Augustine). The agent asked if I needed furniture pads (6 for $5) and I'm glad she did because I surely needed them.

Jonathan R. on

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AWESOME!!!

STACEY B. on

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Jean S. on

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Too many rules compared to other rental companies. Did not take into account where picking up from and dropping off to!

kathy B. on

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Jerry E. on

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Very friendly staff, I really don't think they can improve much more.

Daniel S. on

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Nothing, she was prepared, efficient, polite, and got me on my way fast.

cecilia W. on

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annie T. on

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CLIFF M. on

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Jeffrey C. on

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JOESPH B. on

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The girl managing the facility was extremely nice and efficient. She probably said Thank You and please twenty times.. great manners! Thank you -Joseph B

DONNA C. on

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TIM M. on

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the back was not swept out from the previous user had to sweep it before I loaded it & the gas was below what was stated when I signed the contract.

James J. on

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Ravan M. on

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They are awesome

Ravan M. on

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Hi and dry are awesome

Lloyd P. on

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Both of the ladies that I encountered that worked here were very friendly and I really loved doing business with them!

Blake R. on

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RAVAN M. on

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Hi and dry storage is very clean and neat,everyone that works there are awesome,

sharon H. on

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RICHARD G. on

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FRANK B T. on

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John D. on

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The U_haul truck is in poor condition and needs work. If you went over 65mph the front end bounced and vibrated . NEEDS WORK DONE ON IT .

michael W. on

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Lauren was nice and helpful.

Keith T. on

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Charles N. on

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Kenneth P. on

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Tina R. on

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Kim B. on

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Great customer service at this location. Very friendly and very helpful!

KAREN B. on

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