Great customer service. Very good experienceJack G.
High Desert Auto & RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ray H.
Very friendlyWenceslao D.
Customer did not leave a comment.Tamashia B.
No one was wearing masks! Do they not care about anyone's health?Douglas R.
Should include free tank of gas if the cost is 80 and not $20 like is painted all over the truckGavin R.
Customer did not leave a comment.Daniel C.
Truck had bad tire before we even drove it away.My husband was told to go down the street and get it replaced.That they would pay for it.But we had to take it if we wanted the truck right now.And then we had to go all the way across town.To pick up are car trailer.That we had a reservation. At another uhaul location for 10:00am.And it wasn't there.Was still waiting at 1:30 and still no trailer.No one at that Uhaul location even tried to find use another trailer.So I called U haul and found another trailer.All the way across town about 30 miles away.And then when we return the truck and trailer they charged use for extra mileage.The fifty dollar credit was not worth it at all.I will never use Uhaul ever again.And I would never recommend them to anyone.In less you what to be pissed off all day!And have a really bad headache at the end of all of it.Because they can't get it together enough to take care of there own truck maintenance.And apparently don't know what a reservation means.Daniel H.
I wasn't sure if I executed after-hours check-in properly, but location representatives and Uhaul representative were very helpful and both checked in and confirmed all was taken care of. Very satisfied.Robert H.
Customer did not leave a comment.Jennifer V.
Customer did not leave a comment.Pat B.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Stephen B.
The entire process was smooth and simple. I will contact High Desert Auto & RV for my future moving truck needs.Lynne L.
nice clean truck, great service that was quick & friendly .Deanna O.
Yes the truck was very nice it was brand new at 6 thousand miles on it will love the new technology from Ford cheats for very comfortable car the truck was very responsive love the new innovations friendly people at the Hesperia location would recommend it to a friend great job happy Saturday ??Robert W.
Customer did not leave a comment.Cyrus T.
Great customer service. Thank you!Allen L.
Customer did not leave a comment.Sean H.
Office personnel were very friendly and helpful. A very pleasant experienceDanielle T.
Customer did not leave a comment.ROSE D.
Excellent service at this location!Marshall M.
Customer did not leave a comment.suzanne B.
Customer did not leave a comment.LaTravatore P.
The vehicle I ordered was not availableDonell H.
Every thing was great ????Juan A.
Customer did not leave a comment.Kevin H.
Brett at High Desert RV and Auto is nothing short of amazing. I've been going there for years for my RV. First time using them for Uhaul and again amazing. I needed a specific size trailer and he provided exactly what I needed. 5 stars!!!!Michael L.
Everything went well there than the truck wasn't there when I arrived. I reserved it online, but when I got there they were putting gas in it down the street. I had to wait about 10 minutes. No big deal. They were friendly and helpful.Brian W.
Great service and reliable trucksJose P.
Customer did not leave a comment.John S.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.ROBIN G.
Customer did not leave a comment.Angela P.
I am a frequent uhaul user, if I could I would only rent from this location. The management team is the best I've ever dealt with. Next time I use uhaul I will check here first.Belinda W.
Polite and expedientBruce E.
Great experience, knowable, helpful.Michael F.
They really worked to find the best option for us. They were great.linda N.
Customer did not leave a comment.DON H.
My initial trailer pickup location was Mom's Smog on Walnut Avenue. When I arrived at the scheduled time the person at this filthy, disorganized business could not have been less interested in U-Haul business. The scheduled trailer was not there and this nonchalant employee said â€œthey didn't bring it back, maybe try Charlie's Automotive on Yucca Ave. A very nice young lady named Sara was very helpful and though she did not have a trailer for one way she found one at High Desert Automotive and RV. Brett at this location was very helpful and though the trailer he had was scheduled to be rented on Tuesday, he made some home calls and located another trailer for his Tuesday customer. After Brett solved this logistical issue everything else went smoothly. Mom's Smog does not represent your company well and seemed to be totally disinterested in the U-haul business. Sara and Brett were great to deal with and represented your company well.Mark T.
Absolutely nothing but a gentleman that took care of business I recommend 100%Douglas J.
Customer did not leave a comment.RON M.
Customer did not leave a comment.Stephanie P.
Nothing Bret and Laurie we're greatGrant D.
I forgot the guy's name but he was amazing..he not only helped us quickly with the truck rental but also gave me ways to fix my own truck things no on else figured out...he also waiting to the last minute to close up shop so we can return the truck ... thank you thank youRICHARD B.
Customer did not leave a comment.chavelo E.
Staff was very good to me and and brother in law. Treated us like they knew us a long time. Thank you again.OMAR S.
Friendly service. Safety consciousTHEODORE M.
The truck was very dirty but ran very well.Thomas B.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Hedily C.
Customer did not leave a comment.Angel G.
Office staff has always been exceptionalSTEVE G.
It wasn't the location or truck it was the U-Haul company over the phone I reserved a 26 footer for one location and when I got there they had my reservation but no truck they sent me across town and the same thing happened again the people over the phone kept giving me the run around not only as I late for my movers but I ended up with a 20 footer which made me pay the mover for more hours than I should've and I arrived late and list half a hour tryna find a truck that was promised but never existed just kept getting the run around definitely not satisfied at all this is the second time this has happened to me in a row usually I have a good experience with U-Haul but just had bad experience these last 2 time not happy at all my budget was short for this and it out me behind alot with finances very bad timing for me to go through back mistake like this ....very bad not happyjoseph D.
Customer did not leave a comment.Karen R M.
Very friendly.Pamela F.
Customer did not leave a comment.kelly D.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.KEVIN K.
Awesome staff!daniel C.
Quick and easy check-in.randal B.
Good and friendly serviceBarbara S.
Customer did not leave a comment.Jesse P.
Said they have my deposit back and didn'tLynn R.
Customer did not leave a comment.EFRAIN P.
Customer did not leave a comment.Cindy R.
Customer did not leave a comment.CHRISTINA R.
I was told the trail was a size and it was way smaller.. wow I was pist.. why say a size if it isentSteven C.
Customer did not leave a comment.Luis V.
Do not change a thing.dale M.
Customer did not leave a comment.laura B.
Customer did not leave a comment.Jacqueline B.
Brett is absolutely wonderful & accommodating with a smile. EVERY time we go there...He is a great face for any company...Too bad U-Haul doesn't have more reps like him.YVONNE R.
Customer did not leave a comment.ROBERT H.
Brett and Lori are amazing. Such a pleasure to do business with. Warm n professional. HIGHLY recommend.VONNIE R.
Customer did not leave a comment.JACKIE E.
Customer did not leave a comment.LORY G.
great folks there , this is where you need to go for rentalsVINCE A.
Customer did not leave a comment.ronald K.
I was disappointed with the truck we rented having less than an eighth tank of gas. We were pressed for time and the first thing we had to do was put gas in. Truck should have been gassed and ready to go.margaret G.
VERY PLEASEDSemisi P.
Customer did not leave a comment.Rebecca B.
Everything was great!SHARRON B.
Could have used a good truck wash befor renting it. Many bugs on entire front end. Had to clean windshield.patrick H.
The lady who helped us was really nice and concerned for our needs. I rent a lot of trucks and this place is my number one location now. First time at this location and will never go anywhere else. Thanks High Desert Auto & RVRobert L.
Overall great experience and excellent customer serviceAaron M.