Customer Reviews for High Desert Storage and RV
(U-Haul Neighborhood Dealer)

169 reviews

1560 Elk St   Rock Springs, WY 82901

(307) 362-4334

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(307) 362-4334

1560 Elk St
Rock Springs, WY 82901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No one was in the office. Had to stand in the freezing cold to call in for a lock box combo. Was not told that would be the case prior to pick up. Additionally, ordered and paid for a hand truck and it was not provided, had to go to harbor freight and purchase my own.

Nathan B. 
Rating:
4.0

Office closed (on a Monday); had to use the drop box. Unable to evaluate office/facilities. The grounds looked ok at a casual glance.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

The apartments were not kept up. Took 5 months to get a new fridge even though the door on outs was falling off. Big ant problem and druggies.

Amanda B.  |  Overall Experience 
Rating:
2.0

Make sure the equipment purchased is actually supplied! Utility dolly was ordered but not supplied!!! Extremely inconvenient.

Karl K. 
Rating:
5.0

Customer did not leave a comment.

Cameron E. 
Rating:
5.0

Website

Sheri R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

This was our second experience renting a truck from Sadie. As usual, The truck was ready to go and performed well. Sadie provided input to the drop off location and had us on the road in short order. Thank You!!

Tony C. 
Rating:
5.0

All good.

miguel P. 
Rating:
3.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

None. Easy return with the app. Staff was helpful to confirm return and to print receipt because automated email was slow to arrive.

Trevor E. 
Rating:
5.0

Customer did not leave a comment.

TJ F. 
Rating:
5.0

I really appreciated the curtesy they gave me in all aspects. They got me into a place very quickly and effortlessly. Thanks

Jana s.  |  Overall Experience 
Rating:
5.0

No changes

Michael J. 
Rating:
3.0

Customer did not leave a comment.

MARC D. 
Rating:
1.0

Reserved uhaul for one way trip and was told that my reservation hadn't been received. So I had to do an 8 hour round trip in one day just to drop the uhaul back off at the location where I picked up because that was the only option I was giving the day of my PLANNED move. Will not recommend to a friend.

Gunner K. 
Rating:
5.0

It was all good!

TJ F. 
Rating:
5.0

Sadie is awesome!

KRISTINA LEE S. 
Rating:
5.0

Struggled getting the mobile app working on pick up and even more so upon return. It would not let us take a photo of the gas guage

Matthew R. 
Rating:
5.0

Sadie was extremely helpful and great to work with! We appreciate her great customer service and have no recommendations for improvement.

Mark T G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Was not impressed with the Green River Wyoming place at all...I ended up dealing with the Rock Springs Wyoming office and it was hands down a great place... thank you

Rod W. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

TODD LEWIS C. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

I had a good experience at this place I can't say what they need to improve their customer service at this time.

Guadalupe M. 
Rating:
5.0

Customer did not leave a comment.

Donnielle Dianna R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Nothing, it was a very nice experience over all, the U-Haul people were great and service we got was really good, thank you U-Haul in Rock Springs, Wyoming! Nancy Williams

Nancy W. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY JAMES E. 
Rating:
5.0

Sadie was extremely kind and professional! Always have a great experience with her and will continue to recommend this facility!

rachele r.  |  Overall Experience 
Rating:
5.0

None

Tami A. 
Rating:
4.0

Customer did not leave a comment.

mike C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY PRESTON M. 
Rating:
5.0

Customer did not leave a comment.

katie W. 
Rating:
3.0

Customer Service was not readily available

Randy M. 
Rating:
4.0

5 of the tires were extremely low on air and 1 had a leaky valve stem that caused the tire to be flat by day 2. For what people are paying, vehicles should be serviced correctly and tires fully inflated so there are no delays.

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Stuart M. 
Rating:
4.0

Customer did not leave a comment.

Carroll L. 
Rating:
5.0

No improvement necessary. The person who helped me with pick-up and drop-off was very friendly, professional, and efficient. I can't ask for more than that!

CHAUFFE AMBER S. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Love the flexibility of month to month terms. Thank you.

brad b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

All good thanks for your great service.

miguel P. 
Rating:
5.0

John and his staff were friendly and great to work with! I hated to leave knowing I didn't have need to talk with them. But I think I found some wonderful folks to get to know better.' Sincerely, Kristina Stillsmoking

KRISTINA S.  |  Overall Experience 
Rating:
2.0

Girl was friendly except when she rolled her eyes at me because there was no way in h*'ll I could back up in that god awful parking maze and she has to carry the dolly instead. Except she had her boyfriend do it who apparently hangs out with her all day while she works.

LEXA RAE C. 
Rating:
5.0

Friendly, speedy service.

STEPHEN M. 
Rating:
3.0

We had to return the truck at 7:00 am before the location was open and it was very dark. There was no visible signage from the road, so finding the actual place we were meant to drop-off the truck, and even further the keys, was a little difficult.

Devin M. 
Rating:
3.0

Had to find somewhere to park the truck because there was no designated uhaul parking.

Alexandria T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Did contactless and it was easy!

Misty W. 
Rating:
3.0

Did not help hook up trailer, chains were too long, did online check-in but still had to go inside and show driver license.

John Edward A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Was a little hard to find, (its office is behind some self type storage buildings) so the only thing I would improve would be, more or bigger signs on Elk st so people can find the office and where to turn off Elk

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Ed D. 
Rating:
4.0

Na

Nancy L. 
Rating:
5.0

You have the right person at this location. easy to work with..

GENE H. 
Rating:
5.0

Service was great! Employee was very kind. Will definitely use this service in the future.

amanda B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
2.0

A bit hard to find the place and then where the office was. It was way in the back and a little dicey. Rep was not particularly with it.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

I appreciated the way they stayed in contact with me.

Charles M. 
Rating:
2.0

The truck interior was not cleaned or wiped down. The windshield had not been cleaned of bugs in who knows how long.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

BOB D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gerald D S. 
Rating:
4.0

Well planned out lot. Friendly and professional. Pleasure doin'n business with you.

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

I would not recommend uhaul in any way shape or form to anyone. I was double charged and I have called three times to have the hold that was placed on my card released. Still nothing has been done about this situation and the hold has been there since April 30,2020. It is now May 8,2020. I would just like to say at this point I feel as though uhaul themselves are thieves. That $45 could be going towards feeding my children. Will NOT be using them again. I would rather pay a complete stranger with a truck to help me move.

Ashley G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Great customer service

britt F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

jeremiah W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very friendly. Very helpfull. Can't appreciate them enough.

Ray Z. 
Rating:
5.0

Extremely extremely helpful I was in a massive bind and U-Haul came through for me thank you

Shannon S. 
Rating:
5.0

The answering service people are not very friendly the people where we picked up the the trailer was wonderful

CHRIS M. 
Rating:
1.0

The young man who assisted us with unloading was very helpful and professional but because of the experience we had with the young lady, we will not be recommending this location of services with U-Haul.

Kristy M. 
Rating:
1.0

the young lady that served us was extremely rude. On the second occasion of renting we had a truck scheduled for 10:30 and we were there at 10:40. No one was there and when we finally reached her by phone through the 800 number she said she was out to lunch. We explained that we had 4 people waiting to help with loading and she just repeated I am on a lunch break. She did not return until 12:00pm and was cold and rude.

Kristy M. 
Rating:
3.0

Customer did not leave a comment.

JEFF A. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

I had originally gone to a place in Green River Wyoming and no one was there to help. I had arrived to pick up my equipment but I was unable to. thankfully the people there in Rock Springs were able to help.

David H. 
Rating:
1.0

Fire the kalen. He looked and acted like he was stoned and took forever to get the paperwork. And charged us a cleaning fee. When we were on our hands and knees sweeping it. He said there was dirt and weeds in it when all me moved was mattress to the dump.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Sadie was very knowledgeable and friendly. Quick and easy process.

holly M. 
Rating:
2.0

Employee not friendly at all.

Diana G. 
Rating:
2.0

Rental contract entered into the system apparently didn't match the rental contract I had in hand. Return date was screwed up. Had to call support and talk to two people to straighten it out.

kemp B. 
Rating:
3.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Sadie is amazing best person to deal with!!

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

LIZETH H. 
Rating:
2.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Dogan G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
1.0

inconveniently located, difficult to get into and out of; location not manned (no staff to process return)

Margeret M. 
Rating:
4.0

Customer did not leave a comment.

Mark H T. 
Rating:
5.0

Longer operating hours of 8:00 AM to 4:00 PM are really limiting.

Amaleki B. 
Rating:
5.0

Great experience. The gal who helped me was fast. Very fast. Friendly too. And she had the cutest dogs oh my gosh! That was the best part of the whole thing. Great experience no issues. Thanks!

Brady H. 
Rating:
5.0

There was some confusion about the dropoff location (Liberty Lake vs. Spokane Valley), since we'd selected a discounted dropoff location when we reserved but were charged the full amount when picking up. After some phone circling, Kelly the regional manager was very helpful and got us refunded.

Tristan L. 
Rating:
2.0

The truck was all over the road. It bounced and wouldn't stay in the lane. My husband said it was horrible to drive. We have rented u hauls many times before and never ever dealt with anything like it. We were told the location would be open til 4:00 that same day when we took it back because we loaded it once drove it and it did the same thing, all over the road so we didn't want to drive it again. When we got to the location it was closed at 3:30. We won't be using that location again.

Danielle B. 
Rating:
4.0

Thank you

Robert S.  |  Overall Experience 
No reviews have been submitted for this location.

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