Customer Reviews for High Tide Laundry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of High Tide Laundry

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ALAN F. on

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Made reservations and prepaid on the phone . Got to the location when they opened and was a nightmare From there. I was told they were the only place that had the 6x12 trailer in mi. We got there and they had 3. She called the boss from home and couldn’t get our info and lined us up with a different trailer all together ... we were there at 830 and didn’t leave until 925 . A little ridiculous for a simple trailer rental . We won’t use this location again .

Liran A. on

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crystal P. on

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BRIAN Z. on

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Inform customers that if they return early they will be penalized $20. Not just hide behind... it's in your contract.

Phillip R. on

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REBECCA B. on

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Location was convenient, staff was friendly, App was easy to use

Rebecca E. on

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raymond V. on

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Lauren L. on

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Bruce M. on

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Have pop or water machine avalible

Rick Z. on

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The Agent was very friendly, knowledgeable and helpful. This made for a very smooth and effortless experience. I would use this location again..

Tab B. on

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rating location as average - appear to be remodeling.

andrew J. on

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Jerry S. on

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Adam C. on

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I spoke with a call taker who was extremely rude not only to me but my secondary contact. I was seconds away from just having her cancel my order and going with another company. Very disappointing.

Dominic C. on

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DENNIS R. on

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james P. on

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Only issue was when some I. T. person from corporate made system changes in the middle of the day, in the middle of completing payment. 45 min. later paying with cash I was on my way. The Gal left holding the bag was very apologetic and helpful. If you need someone to explain to your GEEKS Its not about YOU Call me, be glad to help.

Nona M. on

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Building was hard to find. Better signage when they finish remodeling will help

Tim K. on

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dale P. on

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John K. on

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Ashley B. on

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Equipment was poor. Spent 3.5 hours at the location waiting for reservation and equipment issues to be resolved. I had used the express check in but was anything but express. Ended with the truck breaking down 2 miles into the trip. Not a good experience.

Creig M. on

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Quick check in and out, friendly desk personnel - no issues.

Patrickmichael K. on

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Office is in the back of a closed laundry mat.. have to go thru it to get there a little confusing

LAWRENCE D. on

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Investigate why my Walmart debit card will not work in your system.

Marilyn H. on

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When I called the employee I talked to was very friendly and helpful. The one we was helped by when we picked up the u-haul was also very friendly and helpful. If we need to pick up anything in the Lapeer area again we will rent from this location again.

Stephen S. on

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jennifer C. on

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Melissa C. on

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Donna B. on

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matthew C. on

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Everything went very well I must say

Carol S. on

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