Staff is friendly and helpful and the prices for rental are great! Would give 6 stars if I could!
Conan K | Overall ExperienceCustomer Reviews for Highland Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I often needed to access my unit early in the morning. The office informed me that I would be able to access it by 6am every morning. However, the gate wouldn’t work and I couldn’t access the unit. After about 3 times of this happening, I had to move to a different unit. Besides the gate hours not being correct, It’s a wonderful facility that’s clean and organized.
Spencer S | Overall ExperienceThe storage space was perfect for my needs. It was secure and kept the elements out. Access was easy and moving out was no hassle. The employees there are very helpful and prompt with their responses. If I need another storage unit in the future this place is a no brainer.
Joseph K | Overall Experience4 stars not 5, there were a few occasions where the gate computer would not work, and nobody was available, or answered texts at the phone number listed on their business card, so I had to wait until the next day to get access. Other than that no complaints, all else met expectations.
Eric W | Overall ExperienceMadi was wonderful to work with. She is present and on task every time I see her. She is kind as well!
Lauryn D | Overall ExperienceFrom the minute I talked to Maddie about renting a unit, it was smooth sailing. Maddie was very helpful and knew what she was doing. I am so glad that I decided to go with Highland Storage. Thank you very much for all your help Maddie. You are the best!!
Christopher M | Overall ExperienceGreat experience, i highly recommended
Miguel H | Overall ExperienceThank you so much Madison! We just love highland self storage!
Heidi B | ReservationEverything was great with our rental of a unit here. We had tons of space. It was easy to access at any time. The staff was helpful and friendly.
Steve G | Overall ExperienceAll around very unimpressed with how business is conducted here. You really don’t need much customer service typically when usingx a storage unit, but I was inconvenienced in MULTIPLE occasions due to billing errors on the companies end, along with poor communication with staff members. I am still waiting for my charges to be corrected as I was overcharged AND billed an extra month instead of getting the refund I was owed. Still no response from staff, even after leaving additional voicemails (no one ever seems to be able to pick up the phone during business hours).
Janelle M | Overall ExperienceThe process of setting up payment and getting the storage unit was very straightforward and simple.
Maria S | Overall ExperienceStaff is hard to get ahold of and had some trouble with the access code when I first used the storage but otherwise it was great.
Ashley B | Overall ExperienceFacility was perfect for what we needed. Staff were helpful and kind. Location was great for our needs.
DANIEL R | Overall Experiencethey were great!
Debra G | Overall ExperienceThe facilities are nice and secure. Very good customer service.
Luis R | Overall ExperienceI would highly recommend Highland Self Storage. The facilities are clean and secure. The office staff are friendly and helpful, especially Lauren.
Steve K | Overall ExperienceUse this storage facility for a number of years. Absolutely no issues. Recommended.
SUSAN W | Overall ExperienceGreat price for the space, great experience, I would definitely use Highland Self Storage again in the future.
Bowen J | Overall ExperienceStorage unit is nice and secure, but my access code does not work so I haven’t been able to get back in.
Peter N | ReservationSuper friendly and helpful
Aaron T | ReservationIts pretty manipulative that you have to leave a review to get a deposit back.
Janice K | ReservationWe were very pleased with our experience in coming in to the office and completing the paperwork for our unit. The young woman who helped us on Tuesday was very professional and made us feel welcome.
Michael D | ReservationHappy to have the extra space!
Marcia M | ReservationFantastic service, fantastic storage!
Mitch J | Overall ExperienceThe location is secure, easy to access. I was a little frustrated that my online reservation didn't provide an easier experience. I still had to go in and fill out additional paperwork to get my code.
Steven G | ReservationAs i have mentioned before, the phone should be answered by a person not a recording and it should be able to take a message.
JD C | Overall ExperienceThe staff was very helpful. Thank-you.
Penny L | Overall ExperienceGood customer service
Desiray T | ReservationIt would be nice if the office was open a little later in the evenings. Recommend covering items with sheets or blankets since the units aren't airtight. Loved the "hidden" location!!
Joanna G | Overall ExperienceWhen we moved our stuff in we thought the price was fair. But when the rent went up every year, and I realized I was spending more than a thousand bucks a year, I decided to build a shed. Cheaper!
CRISTINA G | Overall ExperienceThank you..
AMY L | Overall ExperienceThe staff is Very friendly and easy to work with. I felt very safe with my stuff there.
Cortney B | Overall ExperienceReservation check-in was flawless. Very quick professional service. Made reservation got access to unit same day with very little paperwork no surprise extra fees. Highly recommend.
MATTHEW D | First ImpressionsOffice staff was very polite and explained well
SARAH W | First ImpressionsThe manager was great in helping me get set up. Property is clean and in good condition. Love the location.
Privacy R | First ImpressionsAmazing staff, perfect location!
FATIMA P | First ImpressionsThe lady at the front desk was very helpful and responsive
Privacy R | First Impressions