Customer Reviews for Highland Street Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Highland Street Self Storage

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Kevin T. on

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I got a nearly brand new van, and friendly, attentive service.

Fabio V. on

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Benjamin N. on

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The vehicle was clean and well-maintained by the location, however the vehicle itself had problems. First, the floor of the cab was extremely hot and this made the trip uncomfortable. The heat seemed to be flowing from the transmission. Second, the lack of cruise control made the 1000+ mile trip more difficult. The front-end alignment was way off and this made steering difficult. These factors should be addressed in the rental fleet.

Christopher A. on

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Low bridge when leaving to left. 11 foot high truck needs to turn right. Minor inconvenience, the people at the location were outstanding.

Michael G. on

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Tre and Wilbur are terrific to work with

Brock V. on

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We returned our rental to Plano Texas and have been billed incorrectly! Right now this is a horrible experience..

Robert F. on

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mike d. on

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Trey and his crew are awesome

Sean M. on

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Both people with whom I came in contact were engaging and very competent.

Ahmed H. on

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Cynthia L. on

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Claeiber S. on

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Bad assistance. Rented two trucks in two weeks and trying to get a simple information if I left my easy pass in the truck, but it is impossible. The first time i was trying to park my car and the guy was kinda rude because I was there... They dont know how to deal with clients. Customers for them are not important. Next time will go to a competitor even if more costly!

Luis A. on

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James R. on

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Robert R. on

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Convenient location, helpful staff, and the car transport trailer is sturdy and well designed. Overall I rate u-haul as a very good resource and value.

Michael M. on

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Really easy to work with and personable

Leszek S. on

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The best location i ever been... u know i rent alot of trucks from u guys...this location was an amazing experience from beginning to end.. u haul should see what they are doing and take lesson

Robert T. on

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The items I requested to go with the truck where not there when I picked it up causing a delay and me money.

Luis P. on

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The guy at the night drop off was rude . Wasn’t the guy I originally dealt with . This guy that took back my rental was to busy he said to help and inspect the truck and said don’t worry if you didn’t crash it . Then I get charged extra ..

David J. on

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Valarie T. on

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pablo c. on

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excellent customer service best on the county

Joseph F. on

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Rude staff and gave misinformation about dropping off the vehicle. I was informed I had to come in person, when that wasn't the case at all. Staff was incredibly rude and brushed me off - would NEVER go here again.

James L. on

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Elizabeth S. on

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Install wifi with guest account to make it easier and faster to execute the contract downloads and uploads.

Elisa W. on

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The representatives were helpful, friendly and courteous. The shop was well supplied, the van was spotless and easy to drive. All good!

Joel A. on

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I rent U-Haul equipment multiple times per year, I will be a repeat customer at this location. The personnel were very attentive to my needs and answered every question with positive results.

Sherilee B. on

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Nothing. Incredibly professional and Tray's humor was a godsend.

Christian D. on

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Amanda F. on

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Pierce was so nice and helpful. Definitely would recommend.

Manuela M. on

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Eric S. on

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THERESA N. on

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Trey was very helpful and professional. He made sure I got the best price. When I returned the van Saturday night, I could not make the app work. Tim, at the 1-800 number was so patient and really tried to help me get my phone to work( the location thing wouldn’t work, even though I had been using waze all day!) . He gave me extra time on my rental do I could leave the van in your lot & come back in person Sunday morning to settle the paperwork. That nice man was on the phone with me for probably 15 minutes trying to make things work. Please thank him for me!

Peter G. on

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Dwight S. on

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I’ll use them in the future but only because they are local to me, not because of their customer service.

CHADWICK M. on

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LAURIE H. on

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Daniel M. on

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KAY E. on

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adia r. on

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Fix everything. Your road side assistance left me hanging for 8 hours. I am a disabled person, without my extra meds, got tickets. Police saw you guys were not responding. 2 a.m. And 11 a.m. dealing with Police. You know what you need to fix. Clean your dirty vans.

Jeff N. on

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They need to check fuel properly when check vehicles in

Keren J. on

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The truck I rented was not available at the location. While the staff was willing to switch me to a new vehicle the process took over 30 minutes with the employee was rude and angry about several issues in his day completely unrelated to me. It was very off putting.

Lorne C. on

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Hard to take in and out. Inside of truck was OK clean and I returned it as I found it and they had the nerve to charge me $5 for cleaning after I backed it in as asked. Hard to find the drop box after hours. Won't use this location ever again. Love the Virginia rd White Plains location, the Mt. Kisco location as well. This one wants to nickle and dime, sickening.

juan b. on

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Thanks to the attendant for making all easy and simple.

Ellen B. on

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victoria r. on

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Faster customer service maybe hire younger employees with a sense of urgency

Koichi I. on

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It was the first time I used UHAUL truck. A little bit nervous, but the pick up and the drop off staff were very friendly and kind. I found it's easy!

William O. on

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Ellen B. on

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Dennis K. on

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The guy who helped us was extremely rude!!!!!! We got over charged!!! When we call and asked about it, he got mad and said that he doesn’t want to see our face again. And if we come to the store, we’ll get arrested!!! Gonna report to BBB!!!

William P. on

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Have regional office stay out of local office rental contracts and stop trying to steal trucks

Steven B. on

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Kurt S. on

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Jose C. on

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ERIC S. on

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john r. on

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Luis A. on

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Marty C. on

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I arrived 30 minutes early. Gate to lot was open, but office closed. After 15 minutes, an attendant appeared, but with no uniform to identify himself and he did not say a word. I had to ask him if he worked there. He detached trailer, and told me to keep my paperwork. He said he was not going to check me in, and wouldn't sign. Rude.

Danae W. on

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Very helpful and quick!

Vera S. on

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Ashley A. on

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MIKE S. on

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WILLIAM H. on

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Roland S. on

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Excellent Service . The yard could be cleaned up and better organized.

kevin g. on

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Mary Ann T. on

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Everything went perfectly!

amy h. on

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Christine B. on

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Gentleman who assisted me was very polite and courteous.

Karry F. on

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Absolutely!!

John D. on

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paul p. on

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Francesca J. on

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The clerk was very helpful and nice! Thank you!

WESLEY M. on

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Ashley V. on

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ALEXANDER D. on

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JOHN C. on

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Alex C. on

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Peeter T. on

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Staff is excellent and very service minded. Staff provided nice tips for driving and when returning truck very accommodating. Thank you

Jeffrey G. on

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Kimberly C. on

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Very nice people. Very helpful. Easy to drop off. Large yard and no need to back up I have dropped off here before and will request them every time I drop off near here because the are so helpful

gustavo d. on

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LUIZ D. on

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Awesome staff, keep up the good work

Felix G. on

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Excellent service .

Bryan S. on

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Trey is awesome.

Jere D. on

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LEESA M. on

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the location was a little chaotic and messy. The office door was set back and not obvious. Guys working there were nice.

JOHN C. on

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Quick and easy rental, no hassle check out and very accommodating in requesting additional days for rental as needed. Thanks!

Scott B. on

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Sara A. on

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Extremely bad service! Be careful because they like to make their money charging you for cleaning services that do not apply. Really bad experience. Do not recommend.

Tim H. on

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Rocco N. on

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Too expensive. We will shop around next time.

John D. on

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Michael F. on

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Its not their fault they’re stuck where they are. They make the most of it.

RAYMOND C. on

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Blake A. on

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Rhonnise J. on

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LUIS M. on

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Carlos P. on

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Joan R. on

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Really nice truck and the gentleman who helped us at the Port Chester New York store was very nice.

gustavo d. on

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Lida T. on

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Great helpful staff! Thank you very much for the great service!

david s. on

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I had a great experience. I would highly recommend these guys to anyone.