Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly,, They answered all of my Questions,,& very professional
tracy dheil
Rating:
5.0
Nothing! The people were all very nice friendly & helpful the best ones I’ve ever worked with with U-Haul and I will do all my business with them from now on…. They are on top of their business here I was in and out
Mary Self
Rating:
5.0
Customer did not leave a comment.
STEVEN LANTZ
Rating:
1.0
Hi, I have a very bad experience when I took the truck I took all pictures of dashboard, my mileage, my guess everything when I return the truck I I took pictures of mileage and gas before written the truck. I refill the gas full, and when I see my bank account, they charge me for the gas and more mileage. They are charging extra for gas and extra mileage. They need more money I don’t know why I have a very bad experience because they charging me more and I am only using U-Haul. I have a very very bad experience. I will never recommend to my friends and family to go. This is Support. Please talk to them or them. Thank you very much.
Altaf Malik
Rating:
4.0
Customer did not leave a comment.
Randall Rainey
Rating:
5.0
Customer did not leave a comment.
William Cole
Rating:
5.0
Customer did not leave a comment.
Neil Conner
Rating:
5.0
Very convient and friendly. Didn't havn't issues
Stephanie Cooper
|
Overall Experience
Rating:
5.0
Easy drop off instructions.
Heather Gomez
Rating:
5.0
Yall are absolutely amazing and very helpful. Easy rental process and easy return
Ace Boughton
Rating:
5.0
not a thing
Tim Gray
Rating:
4.0
Customer did not leave a comment.
amber quintana
Rating:
5.0
Customer did not leave a comment.
James David
Rating:
5.0
Customer did not leave a comment.
Shawn Butler
Rating:
5.0
Thanks!
Ariadna Simpson
Rating:
4.0
Customer did not leave a comment.
Cindy Whitaker
Rating:
5.0
Customer did not leave a comment.
jessica rohus
Rating:
4.0
Customer did not leave a comment.
Rod Scobee
Rating:
1.0
Got charged for an extra day when I returned the U-Haul a day early. The cashier gave me a receipt sent me on my way and didn’t explain any charges. Had over $100 dollars in extra charges.
victoria pridavka
Rating:
5.0
Customer did not leave a comment.
Lisa Davis
Rating:
5.0
Customer did not leave a comment.
Cindy Erdag
Rating:
4.0
Customer did not leave a comment.
BOBBY DAVIDSON
Rating:
2.0
Salesperson didn’t know how to enter correct information had to call someone one took over a hour just to rent a car dolly company had two and both of them the tie down straps and chains were damaged
Rodger Lilley
Rating:
1.0
This location was advertised to be open 24 hours on Google and U-Haul website. When we showed up on Sunday, there is no one at the gate or a code to get in and how to arrange another drop off location. I will update hours on Google or website to make sure this is not again.
Hannah Macias
Rating:
5.0
Customer did not leave a comment.
Robert Keene
Rating:
5.0
Customer did not leave a comment.
Lisa Davis
Rating:
5.0
Customer did not leave a comment.
Norma Otwell
Rating:
5.0
the location was nice and organized, but wasn't open yet when we dropped it off
MACKENZIE WILSON
Rating:
5.0
Miss Jessica at the front desk was very professional and helpful. Great customer service.
Bradley stinchfied
Rating:
5.0
Customer did not leave a comment.
MICHAEL HUNTER
Rating:
5.0
We spoke with the manager of the drop off location and he said that corporate would be notified and taken care of before hitting the road again. Stay Safe.
Scott Hakes
Rating:
5.0
Customer did not leave a comment.
ELIZABETH CHRISTIAN
Rating:
3.0
Customer did not leave a comment.
James Bowers
Rating:
5.0
Customer did not leave a comment.
Taffi Marchand
Rating:
5.0
Customer did not leave a comment.
Susan Gallien
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan gallien
Rating:
4.0
Noticed tags were expired on 5x8 trailer other than that it worked perfectly
Richard Wegmann
Rating:
5.0
Customer did not leave a comment.
Eric Dievendorf
Rating:
4.0
Might want to let the customer know prior to pick-up about missing items requested/paid for such as missing dolly and missing blankets so they can prepare in advance.
Robert Young
Rating:
3.0
I have been a U-Haul customer for years. U-Haul seems to be suffering the same issues that all service organizations are facing today. Lack of talent that has a commitment to service and professionalism. The truck we picked up had a very rough 115K miles on it. The windshield was full of bugs, they were unable to supply me with any moving pads (I had ordered 24) and there was a general malaise and apathy in the service delivery. At the end of the day, we got a truck, and it made it to our destination.
Joel Duncan
Rating:
5.0
Customer did not leave a comment.
Larry Ghearing
Rating:
5.0
Very friendly and efficient was in and out in no time. Excellent
Michael Hunter
Rating:
5.0
Trailer was ready when I arrived, friendly staff, quick and easy checkout!
Ray Lopez
Rating:
5.0
Customer did not leave a comment.
Melinda Alison
Rating:
5.0
Outstanding people. Great place.
John Hansen
Rating:
5.0
Customer did not leave a comment.
Jerry Price
Rating:
5.0
Great people. Good place..
John Hansen
Rating:
5.0
Customer did not leave a comment.
kip winters
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jeff allen
Rating:
5.0
Customer did not leave a comment.
Stephen Pickett
Rating:
4.0
Customer did not leave a comment.
George Nichols
Rating:
5.0
I would not consider ever using any other moving company. They are my go to due to the quality and dependability of their equipment which make moving a snap. I also appreciate the security of knowing no matter where I’m traveling Uhaul is always near.
Michael Tillar
Rating:
5.0
Customer did not leave a comment.
Randy Zandstra
Rating:
5.0
Customer did not leave a comment.
Gail Whelan
Rating:
5.0
Customer did not leave a comment.
Robert Steely
Rating:
5.0
It’s all good!!
Kenny Hurst
Rating:
5.0
I had no problems
Mr Jackson
Rating:
3.0
Customer did not leave a comment.
Don Ellsworth
Rating:
5.0
Great clear instructions on how to return when closed.
Kelli Stewart
Rating:
5.0
Customer did not leave a comment.
Randall morris
Rating:
5.0
Very nice and easy to work with!
BRUCE LONG
Rating:
5.0
Very friendly folks
Adam Turbeville
Rating:
5.0
Customer did not leave a comment.
Richard Wakefield
Rating:
5.0
Customer did not leave a comment.
Eric Dievendorf
Rating:
5.0
Customer did not leave a comment.
Robert Graham
Rating:
5.0
Customer did not leave a comment.
Robert Graham
Rating:
5.0
Excellent business
Terry Anderson
Rating:
5.0
Superior service, excellent equipment, and wonderful experience.
james saia
Rating:
5.0
Customer did not leave a comment.
Catherine Chambers
Rating:
5.0
Customer did not leave a comment.
Roy Wynne
Rating:
5.0
You can’t get much better than this HWY 37 storage. The people that run this place are wonderful. And friendly. When I need to move something or someone, they have always had the equipment I needed. All of the other U HAUL places could learn from these people. Thank you for what you do .
Leslie Mitchell
Rating:
5.0
Customer did not leave a comment.
Tamara Bernhard
Rating:
1.0
If they offer it to you a day early for free, don’t do it. That’s what I was told and they ended up charging me two days and an extra safe move. They have since given me a refund but I haven’t received it yet in my account.
KRISTY LIBER
Rating:
5.0
Outstanding service, very friendly and easy to do business with. Thanks and we will be back for future needs!
Robert Graham
Rating:
5.0
Customer did not leave a comment.
Melinda Alison
Rating:
5.0
Customer did not leave a comment.
RANDOLPH MUNOZ
Rating:
4.0
Did not get a confirmation that tow dolly was dropped off at the site in my email (unless this is it).
Russell Jacobs
Rating:
5.0
Customer did not leave a comment.
Tim Jones
Rating:
3.0
Lady didn’t explain charges just swiped my card. Did even explain mileage charges
CHRISTINA ESTRADA
Rating:
5.0
Customer did not leave a comment.
Lydia Sullivan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly whiddon
Rating:
5.0
Customer did not leave a comment.
Melinda Alison
Rating:
5.0
Customer did not leave a comment.
carl wood
Rating:
5.0
Customer did not leave a comment.
Eugene Makarenko
Rating:
5.0
Customer did not leave a comment.
Sarah Bates
Rating:
5.0
The turn In process went a whole lot easier.
Ken Alexander
Rating:
5.0
Customer did not leave a comment.
Douglas Hallman
Rating:
5.0
Customer did not leave a comment.
trish hudson
Rating:
5.0
Customer did not leave a comment.
Randy Dixon
Rating:
5.0
Curtis was very helpful in getting me into the truck and squared away with equipment. Friendly and knowledgeable staff. I would recommend Hwy 37 Storage for anyone needing truck or storage unit
WADE WILSON
Rating:
4.0
Customer did not leave a comment.
Clinton Norton
Rating:
3.0
nothing
Charles Hatchel
Rating:
5.0
Nothing at this location. The staff was very helpful and courteous!!
Brian Malchar
Rating:
5.0
The employees are so sweet and nice and help in anyway you need
debbie jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Dittrich
Rating:
5.0
Pick up location clerk is the best!! Keep up the good work
Enrique Chavez
Rating:
5.0
Customer did not leave a comment.
MARIO JARAMILLO
Rating:
5.0
Check for text message before leaving; there is a checklist which they send to verify equipment condition. I didn’t see text until I got home; the link expired by then.
Frederick Fisher
Rating:
4.0
Customer did not leave a comment.
neal gallien
Rating:
4.0
Customer did not leave a comment.
Melinda Alison
Rating:
5.0
Customer did not leave a comment.
Charles Hatchel
Rating:
5.0
This is soo convenient for me!! This is the third time in 6 months that I've used this location and it's always filled with smiles and excellent customer service! I really appreciate it!!
CHANCE SOUTER
Rating:
3.0
Customer did not leave a comment.
Russell Amatangelo
Rating:
5.0
Customer did not leave a comment.
MIKE BURGE
Rating:
5.0
Very please with the storage as well as the staff!!
Highly recommend this storage unit.
Sheila Stephens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim Best
Rating:
5.0
Excellent service and recommended a fantastic mover (L&M). Thank you!
David Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Humphrey
|
Overall Experience
Rating:
5.0
Perfect experience. Great people, clean unit.
Jenny Russell
|
Overall Experience
Rating:
5.0
Best experience ever in moving from truck rental to storage, I recommend this uhaul dealer and storage to everyone!
Mike Mc Whorter clown company
|
Overall Experience
Rating:
5.0
Excellent facility and staff. Great to work with no nonsense experience. Would highly recommend and use again.
Tod Chance
|
Overall Experience
Rating:
5.0
By far the best experience I’ve had with a storage facility. Curtis is the best! Thanks again!
renea sneed
|
Overall Experience
Rating:
5.0
This location is the best in town!!!!
mike brewer
|
Overall Experience
Rating:
5.0
Excellent service from Curtis and his team from start to finish, would highly recommend this storage facility, thanks again.
christopher butters
|
Overall Experience
Rating:
5.0
Love the staff ! Very helpful with everything and flexible !!