The lock box where the key was is almost impossible to unlock. Took me 25 mins to get it unlocked.
LAURA R
Customer Reviews for Hiler Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inspect the equipment before renting it so the customer doesn't have to drive 25 miles back to have it replaced. Then spend a half hour unloading the towed vehicle, connecting the replacement trailer, reloading the towed vehicle, and securing the towed vehicle. All this before starting a 4.5 hour trip home after spending a morning loading the truck and trailer.
David MGreat family run business!
Don WI have no complaints whatsoever... I do need my deposit back though.... We still haven't received it..... It should've went to the Burley Way address... If not then you can send it to my temporary address at 314 North Maysville Street Mt. Sterling ky. 40353...
jason lMargaritas in the lobby.
john rTruck was dirty inside and I was supposed to get a discount because I rented in Morehead and had to pick up in Mt Sterling so the mileage was more never again
Teresa KI rented the uhual In advance plus a dolly for 10 extra dollars . Next day I arrive to pick it up they didn’t have a dolly plus moving traps asked me if I still wanted the truck and of course I did bc at that point I was ready to move my stuff, didn’t have time to get back online and search for anything else. Plus charged 124 dollars then also had to refill it with 40 extra dollars
Aubreyanna CIt was very easy and convenient and again got on the road home quickly everybody was very friendly
Tim RBe aware that U-Haul isn't posted on the street that "U-HAUL" is located here.
allen cThese folks were excellent if I need a U-Haul rental I'm most likely going to return to them.
rex dNothing, you all was great
MELINDA HService your vehicles. The tires were nearly bald, one headlight was out on bright, the passenger side tail light went out mid trip and the windshield wipers turned themselves on and wouldn’t turn back off. This truck needs to be taken off the road!
Erika SThe employees were excellent we are in great appreciation of these folks. We recently lost our 7 year old child in a house fire so we appreciate the help and service
rex dVery easy to talk to and friendly
TAMARA Lno improvement needed. prompt and friendly
HERBERT Rthe 2 ladies that worked there were not friendly at all
david lThe truck was old and really needed to be retired from the fleet. Bless its heart.
Natalie FThe appliance Dolly and moving pads were not in the truck. They can and back we’re covered in mud and garbage.
Mark DThe representative at Hilers’ was excellent. However, when the office in Louisville got involved things got messy. They, initially, changed my pickup locator an unmanned site. I wanted to deal with a person not a phone. I went to Hilers’ specifically because I want to talk to someone face to face. Fortunately she was able to straighten it out. She was extremely helpful. I would not deal with a pickup using a phone and a drop box only
james bCharged and extra fee for dropping off at the "wrong" location when a location was never entered initially. Overall my worst U-Haul experience and I've used them for many years.
Allison RLower milage rates. As far as the location only one person runs the office for customers. Had to wait for her to get off her cell phone about a 3 minute wait. Right after telling her why I was there her business phone rang and waited 2 or 3 more minutes. The phones rang a total of 4 times not including the call she was on when I walked in she was polite and informative I believe she could have been a model rep. If she had another person helping her
john mNothing
Rebecca KThe uhaul wasn’t checked back in the day I turned it in. It caused other confusion for another customer. It was all handled great! Thank you for reaching out to confirm the return.
amy aNo one was there to receive the truck and it took over and hour for us to get anyone from uhaul to return our call, we were to drop the uhaul off at a different location that had went out of business. Luckily the former dealer told us to take it to the uhaul place where we left it and I called yesterday to check and see if everything was cleared and the lady I talked to was wonderful
Clyde MThey stayed a few minutes after 5pm for us to drop off. THANKS
Wanda MWonderful !!!
TAMARA LThe tire was flat and the people working are very rude. They did not help with the tire or let us know they left the business after we payed.
roy kIt was swept out but had dry mud in the floor of the cab. The door seals were in good shape but were loose and in need of construction glue. I feel these are all minor. Made for a noisy trip but the equipment was in good overall shape.
fred wAmazing!!!!!!
TAMARA LFriendly fast service
LAURA MHard to get trucks where they want them
Kelly PMuddy floor in cab and debris in rear of truck
Richard PI had no problems with this rental at all. The rep at Hilers was nice and efficient. Everything went smooth.
GERALD OThe girl working disapeared and had to be hunted down. The truck itself was covered in clumps of dog hair inside the cab. Took over an hour to pick up.
Kory WDid not get my Dolly want my money back
Kirk EI did online reservations again this time, and check in process seemed redundant with questions all ready answered. Do the 2 side drivers if and go is the experience I hoped for.
DONALD THad no blankets after paying for blankets. Also did not tell me about the deposit before swiping my card found out before I dropped truck off they took 160 when it was only eighty some dollars for everything. Woman explain it was a deposit and I still haven't recieved the deposit back yet been two days!!!
JASON GNothing
DAVID BNone at this time.
Stephen MWasn’t sure where to park truck.
TRINA RThe furniture dolly that I ordered wasn’t included (cost $24) and I want to make sure I wasn’t charged for it. Thank you.
Shelly BN/A
Cristi HThe uhaul truck smelled like cigarette smoke. I dropped off the truck with the same amount of gas that I started with and was charged $54. I dropped off the uhaul at the location on the contract an hour before the 3pm time and was charged an additional day and another $54. I tried to call and was on hold for over 20 minutes. This has been the worst experience I have ever had with uhaul. If the location is closed, they should let the customer know that there will be an additional $54 charge. Unbelievable!!!!!
KERRI DWe are located in a county with covid cases going crazy and both employees were in the office unmasked. I found this to be totally unacceptable and inconsiderate of others. I would not use this location again.
susan l