Customer Reviews for Hillsdale Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hillsdale Mini Storage

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David W. on

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After renting numerous trailers and trucks over the past few months to move, this was in the worst condition. Very old, tires worn, lift door was extremely hard to open and close, and the inside was stained not swept out.

Crickett C. on

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gary H. on

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Rocky O. on

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Richard L. on

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Cynthia L. on

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Super easy and completely online/phone process, save for actually obtaining the truck.

Carole D. on

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While the truck got the job done, it was a beast to drive. The whole rental process was easy and effortless. Thank you, UHaul!

David W. on

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Steven H. on

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Richard B. on

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Jack R. on

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ron L. on

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location was great, trailer sucked. lights did not work and license plate was almost completely gone

Dyanne D. on

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George G. on

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Janice J. on

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Shawn M. on

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The entire process was horrible. Even though i was fully capable of hooking up the trailer. No assitance was available. No information provided about saftey chains or safe hauling. Trailer was in poor condition, the trailer vibrated the entire trip. I was not informed of proper Ball sizes which required me to go purchase the correct ball size, since the one i brought with me was too large. it was an overall horrible experience. I will never do business with Uhaul ever again. For being the biggest name in the truck/trailer rental industry, you have by far the worst service i have seen.

Don G. on

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The local agent is excellent! The UHAUL corporate renting process is a joke! The local agent and I Have to redo all the rental contracts during pick up and pretty much every rental due to the crappy computer rental process put in place by UHAUL corporate. Wastes time ....

Richard B. on

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Very nice, helpful staff!!

David Z. on

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Did not see the inside of the facility, as we used the night time drop off option. The grounds were clean and orderly. The online admin. procedure was quick and easy.

Ben H. on

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Can think of nothing to improve. Very pleased. The very pleasant lady providing customer service was excellent.

Shelli P. on

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phil D. on

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Joseph P. on

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Put up a sign as to where the vehicle key should be dropped during non operating hours and a sign as to where to park vehicle.

Richard B. on

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Virginia P. on

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Jose L. on

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Scott W. on

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Michael P. on

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Hillsdale was great.

Bill N. on

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William H. on

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Great location

Michael B. on

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Hank M. on

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The interior of the truck wasn’t clean the windshield was very dirty other than that everything went well however the computer generated locations closest to where we made our move and the location that they specified happen to be the furthest away which created a big issue for me .The Hillsdale location was very good no issues there at all

George W. on

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jennifer G. on

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Jose C. on

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Friendly service

Bobby H. on

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Mike M. on

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Joe B. on

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Prices were different than when reserved by phone. Some additional training needed.

linda B. on

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The left rear tire light was in so no one had checked the truck. Although I called the location the did not change my pick up time and when I arrived it had expired. After waiting on the phone for almost ten minutes I was sent to the reschedule person and the phone hung up. Thankfully I was given the number and called back . At this point I was helped with a new time.

Randy S. on

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The front cab could have been cleaner . The cup holders were very nasty , they had some kind Tobacco spit in them . Also the engine light stayed on for the whole 2 day rental , stating the gas cap was loose , in which it was not .

Christopher B. on

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Was charged for gas cause it was not checked in right and charged for the wrong mileage cause it was not checked in right. No have to wait for someone to call me back to get it fixed. Cause of this it over drafted the account that was used.

Dean T. on

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Outstanding customer service by Tiffany at the rental counter!

Clyde E. on

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Put a reminder somewhere that there is a built in loading ramp....which I noticed, eventually ??

Lorenzo B. on

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Peter M. on

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Melissa C. on

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James S. on

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Stephen K. on

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Awesome people and service

Ronald H. on

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Excellent local company and very helpful !!!

Paul H. on

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Ronald H. on

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Great experience and. Very fair in understanding the mileage error . Had tried to drop off at Alexander Automotive in Clemmons but they were very rude and not accommodating !!) Thanks to a great job at Hillsdale Mini-Storage !!! Ron Hadley Have used them twice in 30 days and will use one more time in January

Lee M. on

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I won't go anywhere else. Easiest and Fastest Experience I have had renting a Uhaul Trailer. Hillsdale Mini Storage is the best!

rick R. on

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Truck was muddy inside. Steering whee,l doors, and floors were all muddy. Had to clean inside of truck and bed area before I could load.

Daniel C. on

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Always friendly, cheerful and suggestive in money saving ideas... what I’ve come to expect from uhaul. Perfect experience

Jessica M. on

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Not well lit for night drop off. Also had no indication of where to drop key

Walter P. on

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Use this location for personal storage. They do a good job!

bruce G. on

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john S. on

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Theresa F. on

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I just did key dropoff. They were very friendly when I called in the morning.

ROBERT M. on

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Rob H. on

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Matthew G. on

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Linda C. on

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Truck was very well maintained, great gas mileage, very comfortable, and customer service experience was excellent at pick up point (Tiffany was awesome). Your agent at drop point was also very professional and courteous! Thanks

Christopher G. on

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Robin M. on

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Extremely nice experience. Rental could not have been easier.

ROBERT C. on

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Gail F. on

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Daniel Y. on

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christopher C. on

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The process and pick up were quite smooth. Your representative, Tiffany, was fabulous. I can not think of anything to improve on the experience.

Gloria N. on

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Service was excellent! No improvement needed! Thank you

Paul W. on

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Craig D. on

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Have staff explain after hours dropoff procedure.

Dennis P. on

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Alisa M. on

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James N. on

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Jennifer C. on

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I needed to change the rental to one-way and they expected me to bring the truck all the way back to them to re-rent it. That was not practical. I returned the truck at a location near my destination. I received a bill for more than double the original charge.

Rachel C. on

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This site could have better signs as to where to drop the key. I felt like I was just randomly dropping the key into a door that wasn't marked.

Mark M. on

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Great, easy experience. Tiffany is great!

Mark M. on

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At drop off she didn't know what to tell me about my deposit . But yet it showed I paid cash and when paying cash you have to pay a deposit

Rhonda F. on

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Justin L. on

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Daniel G. on

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Matt R. on

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JOE S. on

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Sean S. on

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Jerry H. on

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I would give the Advance NC location a second chance since they are local. However they changed our drop-off location and time without informing us. Yes it was in the tiny fine print of the paper contract given to my husband when he picked up our rental, but I don't read fine print, especially since I was relying on the online reservation that I printed off when I made the reservation. Why would my drop off location be changed without my knowledge when we picked up the trailer for the first leg of our move? I was NEVER informed verbally that our dropoff location was being changed from Longs, SC to Little River, SC! Bad mistake on your part that inconvenienced us! And bad customer service when the man at the NEW dropoff location (that I did NOT request) left me a rude voicemail insinuating I was over an hour late to turn in a trailer that was promised to be rented out the NEXT DAY. There was nothing on my online reservation that said I needed to have the trailer turned back in by 9:00 am Wednesday, April 25, as he admonished so it could be rented out to another customer 24+ hours later!

Bernhard N. on

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Make sure tires are properly inflated.

Daniel C. on

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Todd S. on

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BILL A. on

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This local UHaul owner in Hills-dale, NC was excellent and very helpful. I would use again and definitely recommend. Thanks.

Daniel C. on

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Put a sign above the Key drop slot indicating "key drop". Security cameras needed at this location as it's a little hidden. Not very inviting after hours.

Harry H. on

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TAMMY M. on

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william N. on

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Great people

RON L. on

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Great service and very clean facility. Will return.

Bill N. on

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Jannette S. on

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I personally had an excellent customer service. Angela was very helpful, efficient, kind and friendly. I personally went to 2 different U-haul locations with no successful accommodations and as soon as I had Angela on the phone she was able to satisfy my order which made my move arrangements easy from start to finish. Thank you for the exceptional service!

JOHN P. on

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Have hours posted when they will not be there during the day.

Roger C. on

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Shawn H. on

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Wonderful experience and great customer service.