Customer Reviews for Hilltop Grocery #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hilltop Grocery #3

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Randall E. on

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Customer did not leave a comment.

Debbie H. on

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The lady at AAA was GREAT in helping us. HOWEVER, MY RECOMMENDATION TO UHAUL IS....... WHEN A CUSTOMER RENTS A TRUCK THAT IS RESERVED FOR SOMEONE ELSE THE NEXT DAY THERE SHOULD BE A EXTRA CHARGE FOR NOT RETURNING ON TIME. OTHER THAN THE STANDARD EXTRA DAY CHARGE. BECAUSE NOW THAT LAZY CUSTOMER HAS INCONVENIENCED ANOTHER CUSTOMER AND MADE UHAUL LOOK BAD. I had a situation where I reaserved a 26 foot truck 4 days prior. They rented the truck to someone else the day before I was suppose to pick it up. That customer was supposed to return it that night but didn’t even though the lady at AAA kept calling the next morning. They would not answer. She did locate me another truck I had to drive 30 miles out of my way to get another truck and waste 2 hours out of my day and rush to get everything loaded and unloaded before 10pm into a storage unit. ALSO,I WENT OUT OF MY WAY TO MAKE SURE I RETURNED MY TRUCK ON TIME BECAUSE ANOTHER CUSTOMER HAD IT RESERVED FOR THE FOLLOWING DAY. Yes the thought crossed my mind to return it late and just pay the extra day fee. But I was just tired. I woukdn’t want to inconvenience the next customer. HAD THERE BEEN AN OUTRAGEOUS EXTRA FEE FOR NOT RETURNING A NEXT DAY RESERVED TRUCK ON TIME. I WOULD OF NOT EVEN THIUGHT TWICE ABOUT RETURNING LATE AND PAYING AN EXTRA 39.95. I HOPE THIS RECOMMENDATION WILL BE CONSIDERED BY UHAUL.

Joseph S. on

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Kevin C. on

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Danny R. on

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More concerned with customers coming in an out of convenience store.

adam w. on

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Make sure they are cleaning the trucks! Spilt drink was all in the truck and owner of store stated they didn't have time to look over the truck or to clean it up

Nicholas Y. on

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Both locations went above and beyond to help us!

Kristal A. on

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I was worried as there were some bad reviews, but customer service was great. He was helpful and kind and made sure I understood everything before leaving.

Florence A. on

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John A. on

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Attendant was rude. Where you park trailers At was on a slight hill which will cause trailers to roll forward into parking lot. I wasn’t issued a chalk block when I picked it up and there were none available where I returned trailer. I put a small flat piece of material under the tire to attempt to keep it from rolling forward may work for now but not safe. Told attendant. He accepted the trailer but really didn’t care that trailer could roll forward

BABARA L. on

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I made a reservation for 12 how ever didnt puck it up til 2ish.. The guy tild me that i would be charged 2 hrs if i didnt bring it back by 12 because it would inconvenience anither guess. So i talked to someone else witg uhaul and was explained its from pick up to turn in time u turned in the truck aroubd 12:45-1 well tge guy wasnt there sobi had to rext him my mileage but never recieved a refund fir the second day i want some understanding abiut this 4703094844

loisann f. on

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Dont let it take over 2 hrs to rent a car dolley they txt me a link to up load my photo ID and it kept crashing my phone Had to call customer service multiple times and could never get anyone to help. I was even hung up on twice. Finally we had to do a whole new order before we could even get through the process.

Kenneth T. on

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Online pickup not easy as at&t wireless signal was bad

Randall E. on

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Paul P. on

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Nick P. on

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Garbage. It will be cheaper to hire a moving company. They did not have any hand trucks or covers either. Someone from uhual was suppose to contact me about my complaints, and all I have received was a bill. Two men and a truck are going to cost like 30 more dollars, and do all the work for you. Save yourself the trouble

Roberta M. on

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GREGORY N. on

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Michael T. on

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Reserved truck and appliance dolly 3 days before I picked up , they did not have dolly!

Angela L. on

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The person should not get an attitude because he is the only work the whole store.

Neal B. on

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Terrible location. The guy running it can barely get out s word, stutters badly, is hard to understand and rude. Truck itself felt like it was going to fall apart when you got it up to 60mph. Beat up and old vehicle. Didn’t have the dolly that I had ordered

John A. on

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ROBERT C. on

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MARK S. on

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When I got here to pick up my reservation it was full of their personal trash and not clean it all said it would take about an hour before I can have the trailer

Jonie L. on

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WAYNE G. on

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WAYNE G. on

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Jeffrey J. on

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I ordered 2 dozen moving blankets. Got there to pick up the truck, and they didn’t have them. Said they hadn’t had a chance to order any. Location in general was very dumpy. Had to conduct the rental agreement over the lottery ticket dispensers. I felt like I was in some kind of third-world gambling hall. Then, there was the actual truck. The drivers side mirror was held in place with shipping tape and an empty water bottle. Couldn’t adjust it, so I was looking at the sky out of that mirror the entire 350 miles that I drove the truck. The ride was unbelievably bad on the interstate. At normal interstate speeds, the truck felt like it was going to bounce off of the road. Either needs new tires or tire balancing. The ramp was also too short for the truck, I believe. Not sure what length of ramp is supposed to be on a 26 foot truck, but this ramp was only 8-9 feet, which made it very steep when trying to go up and down. If that is the right length of ramp, then corporate needs to rethink the ramp dimensions based on the size of truck. Finally, the charging system. Either the battery is going bad, or the alternator, because coming home the night after unloading the headlights kept getting dimmer and dimmer. Could hardly see the lines on the road by the time I got back to the drop off city. All in all this was a very disappointing experience. I can say, in all honesty, based on this latest rental I do not believe that I will be renting a truck from UHaul again in the future. To have paid nearly $400 for two days of driving that piece of crap truck, I just don’t think I will risk the money again. I know I’m just one man, and don’t mean a lot to UHaul in the grand scheme, but I had always recommended you and had good experiences with trailer and truck rentals many years ago. I just can’t understand what has happened to the company to allow crap like that to continue to be rented. It is a very bad reflection of your company, not to mention a rental location franchisee that looks so sketchy...

Randall G. on

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The computer program was down. It took over 30 minutes to pick up the car hauler. And about 15 minutes to drop it off. Top it all off I couldn't understand half of what he was saying

kim p. on

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Stan S. on

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No freakin a/c in truck !