Customer Reviews for Hilltop Self Storage
(U-Haul Neighborhood Dealer)

192 reviews

2650 Carlisle Pike   New Oxford, PA 17350
(9/10 mile south from intersection of Rte 94 and Rte 30 on Rte 94)

(717) 479-4125

Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(717) 479-4125

2650 Carlisle Pike
New Oxford, PA 17350
(9/10 mile south from intersection of Rte 94 and Rte 30 on Rte 94)

Services at this Location:

Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jared U. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

When you use the website to register the return one paragraph said to lock the truck, but another paragraph said to leave it unlocked. I chose to be safe and lock it.

MARY W. 
Rating:
4.0

Just need to make sure there is no roaches in the van

BRIAN L. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Thank you!

Francis O. 
Rating:
5.0

We had gotten a storage unit at this location and the front end people were so polite and courteous once again Thank You

John L. 
Rating:
2.0

Online reservation. Requested 12 furniture pads, got 6. Zip tie for dolly was off before renting. Truck was very dusty/dirt. Poor customer service at check in.

Lawrence S. 
Rating:
5.0

The woman who took care of me was very helpful… And I appreciate that you did not treat me disrespectfully when I told her about a broken headlight. However, she had to do her procedure and hold me accountable.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

It took an hour to rent the truck online because the wait time and then fact they had to call an alternative contact. It was not clear they had to call that person at all. Also why is it a requirement for online transactions but not in person?

Evan R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
3.0

Where the truck was originally parked when I picked it up was very difficult to get out of; another truck was blocking the pathway. There was no way I could have returned it to the same spot.

Erika H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

MILAGE WAS OFF, THE TRUCK HAD MARKS THAT HAD BIN MARKED, AN IT WAS A CRAPPY DRIVE.. HAD TO PICKUP THE RUCK A DAY A HEAD OF WHEN I REALLY NEEDED IT. . I WILL NEVER RENT U HAUL AGAIN.

Don R. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Virtual pick up was a disaster. Uploaded my license prior to pick up but never got the video to watch or the instructions for person less pick up. Took 45 minutes to get the truck with phone help. It was very frustrating.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Nellie M. 
Rating:
5.0

I locked my car keys in the truck...a super DUH moment for me. We were stranded there...but was "rescued" by the Storage people who came to unlock the office so we could retrieve my keys. Now that's service!

Stephen B. 
Rating:
1.0

I have used uhaul several times over the years with no issues but I was very disappointed with my experience this time. I first booked a 10ft truck to pick up in Hanover PA that was showing as available. After booking the app showed my pickup location as Harrisburg PA (50 miles north). Shortly after I received a call from a customer rep telling me that the truck I wanted was not available at the location in Hanover. The rep offered for me to Pick up the truck in York Pa (25 miles the wrong direction from where I was going). Eventually the rep told me there were no trucks in the town I was looking to pick up at and we finally settled on the next size up truck 1 town over (10 miles out of my way). I mention the miles out of the way because you charge me by the mile. I completed the online check that was supposed to save me time but when I arrived at the site they required me to go through everything again taking almost 30 minutes. They then informed me that my truck had less than 1/16 gallon of gas. It was so low on fuel that the low fuel warning was on covering up the odometer so that I could not verify the miles on the truck (I have a picture to verify this if you need). In addition to this the cab of the truck was full of trash that I had to clean out so I wouldn't be charged a clean up fee (I have pictures of this as well). After stopping to get gas since I didn't have enough to make it to my destination combined with the extended Check in I was now an hour behind schedule.

Jeremy S. 
Rating:
5.0

great people to deal with.

William V. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Mamie P. 
Rating:
5.0

Rental pickup and return was quick and easy. All of the staff here are friendly and professional. Location is easy to access.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

The ladies at this location saved my day. I did not have a very good experience earlier in the morning with another location. When I came in to this location everything fell into place and the ladies that work there are amazing. Thank you

ERICA H. 
Rating:
5.0

Hilltop is fantastic. We are regular customers there.

Glenn F. 
Rating:
5.0

Staff at Hilltop very courteous and helpful. I plan to use their service again in the future. The van (I know this is the manufacturer's design) needs some type of hand grip to help us geezers to get in and out of the cargo area.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Fix EVERYTHING. The entire app and online stuff is completely broken. I tried to pick up my vehicle and it didn't let me i had to call over 5 different uhaul people just to figure things out. Then i was told i could not get the uhaul because of my juniors drivers license even though i am 18 years old and after 6 months of having my license it is no longer a junior license. I should have not been allowed to reserve a vehicle if that was to happen. Also got told by a uhaul customer service lady that i was allowed to take the van because she understood the confusion so i did. Got called 5 minutes later that i was stealing the van when i set up the reservation and was told i could have it. They charged me for the 5 minutes of driving i did, then charged me for my actual time using the van which wasn't until 3 hours after my original pickup time!!! Then when i returned my vehicle the app went through all steps with me and failed to tell me to take a picture of anything and completely go through the entire returning process. I tried to call and explain that, but after being on hold for 15 minutes the lady basically told me i was wrong and that i dont know what I'm doing. What happened to the customer is always right? As i see it don't do 24 hour pick up if you can't have working apps and online stuff. Hire real people. Terrible customer service that clearly does not care about the customer.

Nathan M. 
Rating:
5.0

Nothing

john F. 
Rating:
5.0

Very friendly, helpful employees at this location. Our experience was excellent.

Harold B. 
Rating:
5.0

I did a U-Box from Harrisburg PA to Hanover, PA to Lakeside Colorado. It was very good experience. Overall it was an excelent experience. The colorado side could not deliver right away but was able to deliver before I got charged for another month for a U-Box. The U-Box helpline is very VERY helpful. It is a separate support number for U-Box Helpline. Thank you.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Nickette H. 
Rating:
5.0

Customer did not leave a comment.

Melody R. 
Rating:
5.0

Keep doing the good job you're doing

BOB L. 
Rating:
5.0

Not sure. Everything went smoothly for us

George M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Keep up the good work and stay friendly ??

Eugene S. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Very friendly staff

RAY A. 
Rating:
5.0

You need to give veterans and active duty personnel a military discount It is the least you could do to recognize the fact they were/are willing to give their lives so you can operate a business in a free and safe country THE UNITED STATES OF AMERICA. RADM T D Beard lll (ret) US Naval Services Thank You

TIMOTHY B. 
Rating:
5.0

U Haul corporate sucks, it's impossible to do anything on the computer as your website does not work well and it takes forever.

terri R. 
Rating:
5.0

The check in process through Uhaul was very long and not friendly. Hilltop personal assisted in the check out process.

Rachel G. 
Rating:
5.0

I ordered a Dolly (Appliance Dolly) and paid $10 to use it for the time allotted and the Dolly was not in the truck however bc I did this transaction through the App I was still charged.

Ashlea B. 
Rating:
5.0

Wonderful people to deal with when renting a truck. Highly recommend!

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Excellent service from Doreen.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Truck was fairly new and clean and when picked up was in an out quickly

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Elisa L. 
Rating:
4.0

To much time getting paperwork computer issues better train on issues with computers I work for a rental company a one time

Donald L. 
Rating:
5.0

The ladies in there were very friendly and helpful. They had no problem with me leaving my car there for 2 days and it was under surveillance so that made me feel better leaving it there. I'll definitely be going to Hill Top 1st next time I need to rent a U-Haul

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

Abel P. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
5.0

Not happy with customer service! Treated very poorly by Joanne Smith before the actual renting. Were promised getting truck from our local dealer which is 5 minutes away. Instead had to go 15 miles round trip & pay the extra mileage fee - is not fair! Also was texted about the info when I clearly stated it was a landline- no texting accepted! Customer service is rated very poor!

Jan S. 
Rating:
5.0

Customer did not leave a comment.

PENNY S. 
Rating:
5.0

Equipment was ready as reserved and the service personnel were helpful and very polite. I do recommend them.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer Service was superior. Mileage rate was a bit steep, but I needed the vehicle on short notice and had to pay the price.

Thomas S. 
Rating:
5.0

Do Not think anything needed improvement,everything meet my expectations,Thank you.

jESSIE K. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
4.0

Mileage rates are to high. You need a commercial rate for businesses.

timothy C. 
Rating:
5.0

These are the nicest people to work with. We have rented regularly for three years and wouldn't go anywhere else.

Glenn F. 
Rating:
5.0

Not a thing, keep up the good job.

ronold O. 
Rating:
5.0

I was supposed to check in on line but the system would only upload the back of my license, not the front, so I never got past that screen. When they fixed that for me, it then told me that it couldn't verify my location, but my location setting was on. So.... needless to say, the online part was frustrating. Everything else was great!

Claire H. 
Rating:
5.0

Everything went extremely well from start to finish.

Robert G. 
Rating:
5.0

Great Staff !!! Very Helpful!!

Jack O. 
Rating:
5.0

The roundtrip that I used the Uhaul for was 25 miles in the uhaul, For some reason in my personal vehicle it is only 21 miles! Used 3 gallons of gas to do the 2 round trips that means it gets almost 17 mpg! No way possible!

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
4.0

None of the interior damages to the equipment was marked and several scuffs that were similar to marked damages were unmarked as well. There was a lot to report and checking out the van took more than an hour (self-check/on hold with customer service). Still, the process would be easy enough once the bugs get ironed out and the van ran well. It was exactly what we needed, when and how we needed it. Thanks!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

chad B. 
Rating:
5.0

Hilltop employees are the best. Each time, it is a great experience.

Glenn F. 
Rating:
5.0

Excellent customer service here and very convenient location. Signing for the UHAUL was very quick and easy and the 15 foot truck I rented worked out perfectly. I would definitely use them again in the future, but am hoping not to move for a while :)

tim K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Service was perfect....Wanda even opened up a half hour early to rent me my vehicle. Ty!!!

johnny R. 
Rating:
4.0

This location at least apologized for the prior service that I had received and stated that I should try to get some type of credit for the poor service that I received.

Mark B. 
Rating:
5.0

Self check-in/out was a mess. Ladies at Hilltop were terrific!!!

Chris W. 
Rating:
5.0

The team at Hilltop we're very professional. They treated us like family! Great experience. Thank you very much

Kody K. 
Rating:
5.0

Very.clean cargo van. Friendly service. No issues at all. Made appointment online. Was ready for me right on time. Would definitely use again.

Justin T. 
Rating:
5.0

The online confirmation service needs a lot of work to be useful. However the two ladies inside were incredibly helpful. I will always opt for face to face from now on.

Kyle F. 
Rating:
5.0

Hill top is awesome and very accommodating. The only thing I would change about the experience is for uhaul.com self check in to be a little quicker. It was tedious and I had to wait for verification which took about 15 minutes.

Shane H. 
Rating:
5.0

Wouldn't change a thing, nice friendly people that explain everything to us. Truck was clean.

henrietta Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

The staff was amazing, as usual.

STEVE P. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Hilltop self storage has it right. Needed a cargo van to move 2 mattresses and box springs we found on sale. They had just the right equipment at a reasonable price. Wanda made it an easy, pleasant experience from beginning to end.

hubert A. 
Rating:
5.0

Customer did not leave a comment.

richard N. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
No reviews have been submitted for this location.

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