Customer Reviews for Hinds & Hinds (Northside)

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hinds & Hinds (Northside)

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kathleen s. on

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Lazarus K. on

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Clean. Easy to access. Good customer service.

Mandy D. on

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Joel W. on

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Mary D. on

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Amy H. on

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Valori F. on

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Prompt and courteous service. Patient responses to inquiries. Facility clean and well maintained. All businesses rely on their personnel and both contacts were very well informed but more importantly, kind.

Harvey B. on

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Sam was great, Keep him. I'd love lower prices but that is what it is.

Joel F. on

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I dropped off the rental on a Sunday and the establishment was closed with a key drop off. Parking was a little bit unclear but there didn't seem to be any problems for the people to finish the return on Monday.

Nancy J. on

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Margaret W. on

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The team is courteous and helpful. The units and complex are clean.

Steven M. on

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We had our truck reserved for Santa Fe. The day before our move you called to tell us no truck. We had to make a 5-hour round trip to Taos to pick it up before we could begin to load. The Taos facility and staff were just fine. But by not honoring our original reservation you caused us great stress, loss of time, and extra work. The crew we had hired to load the truck could not shift their schedule, and so we not only had the extra five hours of driving to get the truck, we then had to load it ourselves.

Brian E. on

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Check-in was smooth and professional. When I had a problem with the door being difficult to open and close, they moved me to a new unit, and waived the administrative fee to boot.

ADONIS R. on

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James M. on

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David W. on

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Keith T. on

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FRANK T. on

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The rates where not what quoted and had to drive 48 miles to get a truck

christine a. on

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The back of the u-haul was full of mus and dirt. It should have been swept or sprayed out. Even the ramp hand old mud still. Other that that everything went well.

Lazarus K. on

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Lazarus K. on

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harhari w. on

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I am so grateful to Alice for her amazing customer service ...and solution orientated!!!

Robert B. on

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MICHAEL K. on

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Michael M. on

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Checking in our equipment was easy and fast, and the desk person was helpful and efficient. I'd highly recommend this U-Haul location as well. I much prefer dealing with your staff than using the app.

Michael W. on

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Jan A. on

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Carlos G. on

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Very courteous and efficient; wonderful staff

Elaine E. on

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Michael W. on

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Jim C. on

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The strap securing our L front tire was completely off when we returned the auto transport trailer today in Norman, Ok. The lady in charge at the drop off place pointed it out to us. Had I known it had come loose, I would have been very frightened of our trip home to Ok.

valerie c. on

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ADELMO Q. on

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Keep up the good work

Stephen J. on

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Fast and kind. Great place to do business

Scott R. on

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Great service, great truck. Thanks

JOHN F. on

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All good and very nice

Gary S. on

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RAKA S. on

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wonderful professional outstanding staff and exceptionally well maintained and continually improved facility.

MICHAEL A. on

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Great storage space. It was useful for me at this time.

BRITTANY M. on

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Great experience.

Angela M. on

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David O. on

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The woman who helped us is just delightful. The experience was easy, service excellent. Grateful.

RANDY R. on

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harhari w. on

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And great personal customer service with Alice

Lurah K. on

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WENDY C. on

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The office help was really friendly and helpful

Thad H. on

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graham k. on

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Kim T. on

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Staff is helpful and friendly Thank you!

Donna K. on

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JOHN W. on

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There’s nothing to be improved upon the lady there was so helpful and right there with me and it was an easy drop off.

terrance b. on

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I reserved a 20' truck because the pick-up location and delivery location were almost impossible to navigate with a 26' truck. When I arrived to get the truck I was informed that U-Haul headquarters changed my request to a 26' truck. This made the pick-up and delivery job very difficult, arduous, inconvenient and consequently more expensive for us. Very disappointing that U-Haul would do this to a frequent customer.

Shon S. on

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All around great experince. Everyone that I came in contact during the process very professional and went out of their way to help me.

Jonathan W. on

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Patricia W. on

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Allison D. on

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Thomas T. on

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Great rental experience. Alice was very professional and efficient.

Gabriel T. on

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Location closed at 1pm on Saturday. Closed on Sunday. Trailer was rented Friday evening for trip on weekend. Had to create account to self return. Renter should be notified ahead of time.

Joel N. on

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I rented 2 cross country trucks via online ads for my move to NM. Both ads said I'd receive one free month's Uhaul storage. Yet Hinds & Hinds said they did not participate in this promotion. I received nothing. Just curious to know if this is regular and normal?

Martin C. on

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James D. on

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Alice does an amazing job & took the stress out of moving for us.

Mark D. on

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terrance b. on

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Excellent counter service.

Philip H. on

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brian a. on

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John B. on

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LEE H. on

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Marcella W. on

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they are the best customer service!!!!!

harhari w. on

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Alice in the office is sooo professional, helpful, and efficient...and very amicable!!!

Jennifer G. on

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carolyn t. on

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At Hinds and Hinds, the woman helping us was just lovely. Kind, thoughtful and thorough. However she is not supported enough! The AC was broken in her office on a VERY hot day, then the printer broke and also the machine to accept credit cards! She wasn't complaining but I am speaking up on her behalf!!

LEEANN C. on

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Jim F. on

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Marcella W. on

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Always great customer service!

Byron W. on

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KELLY R. on

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Brief customers on the procedure for returning equipment after hours.

william t. on

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At this convenient rural office everything was prompt, professional and very friendly. I see no need for improvement.

cj g. on

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It was great and easy!

Brian L. on

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Alice and staff were awesome....Thank you for a pleasant experience under difficult time constraints.

TERRY C. on

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Cheaply constructed facilities require more maintenance. Not enough preventive maintenance on facility.

MICHAEL E. on

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Very helpful and friendly

Carl P. on

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Ann M. on

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Alice was extremely helpful.

Louis M. on

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Kent H. on

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Mike C. on

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BILL D. on

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Lucy H. on

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Just keep doing what you’re doing!

kathlene s. on

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Very convenient.

Kelly R. on

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Stephen L. on

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Berne H. on

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Kip H. on

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Nothing! Great overall experience...

valerie b. on

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douglas j. on

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John P. on

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Was originally scheduled to drop off in eagle nest nm, location said they were not accepting anymore trailers. Had to drive to Taos to drop off. Communication could have been better.

ESTACIA H. on

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TARA L. on

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Alice was particularly helpful, friendly and accommodating. She made our U-Haul experience a pleasure!

Shannon B. on

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JOHN T. on

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randall e. on

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Loved the self check out!

martha w. on

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tom h. on

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Roberta H. on

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TAMARA S. on

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No improvements - they are wonderful !!

SHERIE B. on

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GLENN M. on

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BRIAN A. on

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customer service was excellent.

JAMES H. on

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Frederica F. on

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My move went very smoothly,, Joe and Alexia arrived 15 min early.. worked hard and got the job done ! no improvements necessary.. Great Job .. Thanks !!