Customer Reviews for Hiram Food and Fuel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hiram Food and Fuel

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Patrick P. on

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The lady didnt seem to care about me dropping off the uhaul, she just took the key and asked me to walk out, take a picture of the gas and mileage, and return to her. She wrote some info down on a scratch piece of paper and said I was good to go.

Donna W. on

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You have to wait after customer even those who come after she starts serving you. The truck needed to be swept out as rice and other trash was on the floor.

David A. on

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Give equal preference to U-haul and other customers when they are waiting in line.

alisa B. on

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The employee checked us out quickly and efficiently.

ROBERT K. on

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Keep up the good work. The Staff was very helpful, knowledgeable, and pleasant to do business with.

Jonathan D. on

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Customer did not leave a comment.

JASON L. on

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Place was scary. It was a gas station with 3 sketchy dudes sitting outside and the inside was like something from a Star Wars bar scene. The person who helped me, however, did an exceptional job.

James S. on

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Customer did not leave a comment.

Amanda G. on

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It was kind of confusing since the drop of was inside a gas station.

Gwenette B. on

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I included a hand dolly when I reserved the truck. When I went to pick up the truck there was no hand dolly available. I was told by the clerk to go to another u-haul location to get one. I was concerned about adding to my mileage unnecessarily so I asked the clerk if she could call another location for me. She quickly said no I don’t know their number!! I found that to be horrible customer service that you couldn’t check another location for me!!!

Jennifer H. on

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Customer did not leave a comment.

Geralyn F. on

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Well maintained. A/c, heat. Aux hook-up. Smooth ride. We had a long drive and found it easy to drive and comfortable was quite surprised considering it’s a truck.

Noah S. on

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Customer did not leave a comment.

Sidney K. on

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Uhaul Rep was on the phone with someone speaking another language the whole time I was being processed. She took a good bit of time. THIS WAS AFTER I WENT TO MY ORIGINAL LOCATION TO GET A TRAILER THAT WAS RESERVED AND THEY WERE CLOSED! I spent time and money because the location decided the were not gonna open on time.

Candice S. on

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Eddie E. on

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kelly L. on

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They were very helpful, and service guy was awesome..defiyuse this location again.

deneen S. on

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ciera E. on

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The people who the establishment are extremely rude and unprofessional. The truck was dirty front and back and smelled of cigarette smoke and wet dog. I will never pick up at this location again!!!!

MICHAEL M. on

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Customer did not leave a comment.

Camilla W. on

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The female that I initially dealt with to receive the keys to the rented vehicle was rude, impatient, & insulting. I had to ask where the auto transport attachment was that I rented and she responded aggravatingly “where is your husband? Doesn’t he know how to do that?” Frankly, I’m not married and never have been. But even if I were, she couldn’t help herself out of a wet paper sack if she had to considering she didn’t know what separate rented attachment was needed, she doesn’t care even a tiny bit to take time to explain to the customer how in which to locate what they have paid to rent, and lastly...my “husband” and whatever knowledge he may or may not have is none of her damn business. Awfully presumptive, regardless, to thoughtlessly make such comments as if I was rattling the cage of the wrong wild animal for the needs in which I had. Customer service- someone please teach her what that means and how to represent uhaul in a professional, compassionate, and respectful manner. She needs to start from the very beginning in that course. Or pick a different profession. I will certainly NEVER return to that location for so much as 5 cent piece of bubble gum, much less for rental services for uhaul. Thanks.

Cassandra T. on

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Had top go over original mileage, 2 payments made, 85+ 105+ and I was told I'd be billed for one payment of $191+ then be reimbursed the 2 payments. I was reimbursed the $85+ but still being charged the $105+ along with being charged $191+ that's causing my account to be overdrawn due to ya'll's error of double charging. No I'm not happy. I need the $105+ reimbursed! I had $41 until y'all double charged my account. You have your $191 now give me back my $105!

Antonio A. on

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The truck had cereal stains near the cup holder

Adam K. on

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Cargo Lights we're not working.

Tyson C. on

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We did mobile pickup & were first scheduled to pick up at the W. Memorial Dr in Dallas. That location was very poor. I locked my doors as soon as I pulled in. Also, the mobile pickup didnt work so they sent us to a different pickup location. We were an hour late for an appointment we had.

denise K. on

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Rachel D. on

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Robert L. on

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Exactly what I needed

shrelda D. on

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I looked on my bank statement and saw that the returning store had charge my card $12.56 for an unauthorized charge! I took pictures of the gas and mileage when I got in the rental and when I dropped off and both were in guidelines of my rental. I notified my bank of this unauthorized charge!

William B. on

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Customer did not leave a comment.

Lamar R. on

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Customer did not leave a comment.