Customer Reviews for Hitch World Of East Texas
(U-Haul Neighborhood Dealer)

1037 reviews

2616 W Gentry Pkwy   Tyler, TX 75702

(903) 592-7768

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/5/2021: 8:00 am - 3:00 pm

Services at this Location:

Contact Us

(903) 592-7768

2616 W Gentry Pkwy
Tyler, TX 75702

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/5/2021: 8:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Gentlemen was busy but did get my rental completed within less than a hour of calling to confirm drop off…

Shela S. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
4.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

The rep waited for me as I was running late today if I pick up. Great service, great attitude. I will use this location again

ANTHONY P. 
Rating:
5.0

The only issue I ran into was that one of the tires on the trailer was very bald and needed to be replaced.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

BILLY W. 
Rating:
4.0

Great customer service., Mike is extremely great oerson

tammy T. 
Rating:
5.0

Great service - fast & friendly

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

JACRYSTAPHER P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

AARON BLAKE S. 
Rating:
5.0

Customer did not leave a comment.

TULLY I. 
Rating:
4.0

Double check to make sure your customers get what they pay for. U-Haul charged me for an appliance dolly which was not in the truck when I picked it up. Since it is a self rental location there was no one there for me to ask about it. When I mentioned it, in an email, and I returned the truck, they still charge me for the full amount including the dolly. The message said they would have someone contact me regarding the issue but, a week later, I still haven't heard from anyone.

Lane T. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

It was very convenient and service was friendly and helpful.

MARK STEVEN H. 
Rating:
1.0

Asked for help loading SUV onto the auto transport trailer, was met with attitude. And, not until I drove it ten miles down the road did I realize they did not attach the safety chains. The truck was filthy and smelt like smoke.

JAQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

ALESHIA W. 
Rating:
5.0

Customer did not leave a comment.

Damaso M. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

RALPH P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN ROBERT-OH J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

DONNIE C. 
Rating:
5.0

Everything was great and went very well. The manager was courteous and pleasant.

MARTIN B. 
Rating:
5.0

Hay they are great people who work hard for you to make everything work for you, very professional people I enjoyed working with them and we'll use them again in the future

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

LOY M. 
Rating:
1.0

Customer did not leave a comment.

Angela S. 
Rating:
4.0

Not open

JOE M. 
Rating:
5.0

It was great there's nothing to improve it was great

DANIEL T. 
Rating:
5.0

Very nice guy that runs it..

JON M. 
Rating:
5.0

Easy and efficient process!

AMAYA JANEA F. 
Rating:
5.0

Customer did not leave a comment.

BILLIE C. 
Rating:
4.0

Clean and disinfect truck before renting. Your app doesn't work very well for after hours return. It stated I would receive a receipt but have not yet. However this survey has been received ao I know u have the return processed.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

RUTH E. 
Rating:
3.0

Customer did not leave a comment.

LARANN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Keep up the good work!

Kevin R. 
Rating:
5.0

Great U Haul location — have used them for years

STEVEN D. 
Rating:
3.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
3.0

On line rental for Sunday pickup while location closed. First problem was corrected by on phone representative. Second problem was system would not scan back of drivers license. Scanned 3 times then ask for photo. Attempt to take picture only brought up black screen. Representative ask to send photo by email using another phone. Sent and she stated she had uploaded the picture and try again. Same results. Finally system accepted photo just as representative was transferring me to on line help. Started process 5 minutes before scheduled pickup and finally got rental finished 45 minutes after scheduled pickup. Great company but the self rental system has always had glitches. Uhaul the best there is in self moving and taking care of their customers. Really couldn't rate location which is closed on Sunday

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

NASER J. 
Rating:
5.0

Customer did not leave a comment.

mozelle J. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

These folks are really nice people.

THOMAS B. 
Rating:
1.0

Son of a b**** charged me for gas it up it had 3/8 of a tank I took it back it had 7/8 of a tank so that dirty bastard stole $30 from me and I'm going to get it out of him or somebody's ass.

WILLIAM C. 
Rating:
5.0

Highly recommended! The best service hands down! Will definitely do business here again!

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

CRISTA J. 
Rating:
5.0

Great service!

Joshua G. 
Rating:
5.0

They was closed but the drop off service was great

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Friendly, helpful staff. Would absolutely recommend.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

CHARLES J. 
Rating:
2.0

I had put in what place I was returning it, got a call saying to take it somewhere else and I couldn't find it at night so returned the next morning...granted they were closed but got charged for another day

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

ALANNA M. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Super helpful folks!

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

Martha F. 
Rating:
5.0

Superior customer service

TAMINA W. 
Rating:
4.0

Better Inspections of vehicles. Staff is fantastic!

Jakory C. 
Rating:
5.0

Nothing

John B. 
Rating:
5.0

They were friendly and service was fast, in and out with no problems

Clay H. 
Rating:
5.0

Customer did not leave a comment.

Bob N. 
Rating:
5.0

went the extra mile to help accommodate my needs.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
4.0

Customer did not leave a comment.

Melton E. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Just keep the excellent costumer service

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
2.0

Instead of being wrongfully charged $152.00, I would have preferred a clarifying phone call. I made the reservation online and modified it in Tyler, TX, when I picked up the truck. I do not know where the error occurred. My contract number is 26845909 and my phone number is 972.415.6447.

CHANEL V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

rosa A. 
Rating:
5.0

Customer did not leave a comment.

Antoine G. 
Rating:
5.0

This it where I go for all my rentals. Very nice and helpful.

King R. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
1.0

No one was there at 1:30 - 2:00 PM and the self checkin did NOT work!! Thank goodness the lady at the U-Haul number I called was so super helpful!!!

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Boyce J. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Ambreanna E. 
Rating:
3.0

We had ordered 2 utility dollys that were not included. We were told the facitility would be open upon arrival. We ran a little late and they had closed for the day.

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

hector T. 
Rating:
5.0

Customer did not leave a comment.

juanita H. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
2.0

PARKING LOT WAS BELOW THE GROUND LEVEL AND THE RAMP IS NOT PAVED PROPERLY. FOR ANY NEW DRIVER OR FIRST TIMER, IT'S SCARY TO DRIVE UP FROM THERE.

Hirenkumar L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

kali C. 
Rating:
2.0

Truck had a few issues. Tried getting a hold of customer service for help. Waited on the phone for 20 min with know help. Hung up the phone and fixed the truck ourselves. Soooo customer service and the help hotline needs some work.

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

Dwight K. 
Rating:
3.0

Customer did not leave a comment.

JIMMY DON G. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

You are a good business

Randy M. 
Rating:
3.0

Customer did not leave a comment.

Katherine J. 
Rating:
2.0

I made an appointment via the web. I changed the time the day before I picked the equipment up. When I arrived, there was a couple in the waiting area. They stated they believed the owner was in the maintenance area. 30 minutes later and another couple arriving, no one came out to see if anyone needed help; although the door chimed in the maintenance area each time the door was opened. Horrible customer service. As a company, I love UHaul, but I will not use this rental office again.

Joe K. 
Rating:
5.0

Nothing. He does a great job. He had the trailer ready to go, so we were in and out in a few minutes. He is always great to deal with.

Sean H. 
Rating:
5.0

Service was great. Equipment was good.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

mike E. 
No reviews have been submitted for this location.

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