Customer Reviews for Hitches By George

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hitches By George

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Leslie M. on

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JOHN D. on

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Robert D. on

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What a wonderfully clean and professional shop!! You should measure your other providers by how they match up to this facility. The place is spotless and the folks were perfectly polite and helpful....and fast, too. Excellent operation and you should reward them somehow for being associated with you.

JANIS G. on

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christopher s. on

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Your independent stores are much more responsive than the corporate owned stores!!!

Timothy d. on

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perrnell f. on

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Kevin d. on

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I phone 10 minutes before I arrived and was told there was a truck available. No one asked if I wanted to reserve it. When I arrived that truck wasn’t available and had a reservation. They had a smaller truck that they said had 15’ of flat floor that was available. I rented it only to learn it had just 12’ of flat floor and my 16’ load was dangling out the back, I had to drive very slowly and spend extra time securing it. Then, this location is not open Saturday. So I had to return it on the app. Did not enjoy that process at all. My phone died. I borrowed my daughters phone and called in. They took a report but wouldn’t return the truck over the phone. Monday I recieved an electronic invoice. I was charged for two days. Had to call and get the charge reversed. I’ve told this story now three time to UHAUL (Friday night, Monday and now). No credit or refund offered at all. Horrible experience. Sincerely, Kevinn Donovan 616.552.2568

Alyssa S. on

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Janice N. on

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Vincent F. on

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JEFF G. on

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Lowell D. on

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JAMES C. on

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Trailer Lights worked but I noticed wiring burned from a previous Vehicle. Store employee had me help hoist heavy trailer tongue onto my hitch when several other employees were present inside.

James B. on

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russell m. on

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Wayne G. on

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jakayla h. on

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melissa b. on

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Bruce B. on

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Sandra H. on

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ERICA R. on

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Greg P. on

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The truck was in bad condition. I was given an old truck with very high mileage to drive 700 miles. Some of electrical system worked intermittently, including parts of the radio and the right turn signal. The fabric from the ceiling of the cab was peeling away and draping down to cover the top edge of the windshield. The cargo area smelled of animal urine. There was no safety inspection or review of the truck when I picked it up. This truck cost cost approximately $600 more than the same size truck that I used to deliver the items to Grand Rapids from Tennessee about 2 months ago. To bring the same items back, your company charged me significantly more and provided me substandard equipment for a very long drive. I am appalled by the quality of the truck and the price. I feel that this truck is not suitable for long drives and should not be used for such again. I think it is irresponsible for Uhaul to put its customers at risk of equipment failure . I had many problems with Uhaul about 15 years ago and stopped renting trucks altogether because the fleet was very bad and I had multiple trucks break down on me, costing me a lot of money. The customer service was as bad then as it seems to be now. Unless I can get a guarantee of reliable equipment from your company, I will not rent from you again. I had problems with customer service in July That cost me money as well.

Barry N. on

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Dakota C. on

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Equipment was not at location. Had to drive to other locations to get what we were guaranteed would be there. This location is not an actual uhaul place so staff was not helpful or knowledgeable about what to do.

David J. on

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Justin G. on

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Could not stop the computer from charging me an extra day despite me be there at the time I pick up the trailer two days earlier. I said I would not authorize the charge and he gave me a phone number to call despite that informed me that he should of.

Robert H. on

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Jack V. on

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Not much to do but acknowledge the drop off. Done!

Ed C. on

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Lloyd R. on

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Just need to make that a lock box is better retrievable. I thought I had to go to my email to except my responsibility for the truck and couldn't get back to get to the lock box code. And how to return the truck via smartphone if necessary.

Rick T. on

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Paul B. on

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Patricia S. on

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I came in at closing and almost everyone was gone. They staff came out and unhooked my trailer and parked it for me. I was so exhausted and thank you.

Michael S. on

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Helen R. on

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heather m. on

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Andrew B. on

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Dropped truck off after hours.

Richard S. on

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Nate d. on

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I dropped it off past closing time. Not too much of a problem, but some more signage might be helpful to know exactly where to go.

Steven R. on

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The guy who checked me in did not seem to be well trained. I had to ask him to go to the website to see if 17' trucks were available. Driver's side windshield wiper was smearing so bad you could not see out the windshield. Lucky it stopped raining. Very dangerous!

Philip j. on

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Jim C. on

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