Person who assisted me (Christy) was very friendly and courteous. When I contacted her the previous day, she assured me that she would take care of my needs even if I arrived a little late due to the distance I had to travel. I would recommend this U-Haul location to anyone needing services in this area. It needs to be said somewhere in this review that the U-Haul dispatch was not satisfactory. They sent me two hours out of my way to this location to get my trailer. There were others nearer to where I wanted to pick one up. After calling U-Haul, I was assured there were none available at the dealer I had called originally. They were wrong and the system needs changing. The drop off I was originally directed to was also two hours out of my way. After calling U-Haul dispatch I was able to drop it off at a location an hour out of my way. There are multiple U-Haul stores closer to my destination, one a mile away. I passed a couple more on my way to the indicated drop off location. The system does not work for the customer and seems set up for the benefit of the U-Haul Corportation to distribute their equipment. The individual dealers I rate good. The equipment was exactly what I needed. The U-Haul dispatch system gets a failing grade from me.
Mark A
Customer Reviews for HMC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charge by mileage and there was nothing on the website that said that
William BEverything went smoothly Christy went above and beyond helping us today! Thank you Christy!
Pete MGreat experience all around.
Benjamin TI originally was scheduled to drop off the truck and car transport in Spokane, WA. I was at this location unloading my customer's belongings. We unhooked the car transport temporarily so we could unload the truck into storage. The lady who owns this dealership must have seen that car trailer and called traffic to tell them I dropped off in the wrong location. Uhaul then charges my card over $400 for dropping at the wrong location. Instead of coming out and asking what I was doing, she called and is responsible for those charges. I have yet to see any refund and I better be getting it soon because I am really pissed off.
Dave BNothing I had a great experience with this. The lady in the office was very kind and helpful. Couldn’t ask for a better place to rent a uhaul from. Thank you HMC Uhaul Rental for all your help!
Chris HFriday, the host was very friendly , accommodating and professional. Made sure I was welcomed and made sure everything was fine upon the return of the equipment.
Thomas LPlace was immaculate. Manager was very friendly, professional and accommodating. I plan on renting from her again.
Thomas LWe had a 12:00 pick up time and couldn't get it till 2:00 pm. And I ordered a dolly and never received it. But they did not charge me for it. But still needed it
cary mI didn't have enough interaction to answer these questions fully. All was good from what interaction I did have.
Katherine APut a jack on trailer so we can undo safely
Fred BBe open during the hours you post and more willing to help a customer disconnect a trailer. UHaul was requesting me to get the equipment returned early for more reservations, so I aimed to get it returned first thing in the morning. But no one was there until 25 min. after open time, and it was pretty obvious she was NOT happy with me being there.
Marcy CIt was all good. Christy was a great help.
Joyce SChristy was very helpful, kind and patient. I had heard bad things about the Chewelah location BEFORE Christy started working there. I'm glad I rented from U-haul. Thanks!
Joyce SThe process was very smooth.
Robert TThe people in Chewelah are really nice
paul gGood job
Marvin VMorgan provided a superior level of service, not only to me but also to the high-touch customer after me. He was knowledgeable about the equipment and provided insights during my trailer pick-up. Morgan's service was a compelling reason to use UHaul - at this location or any - again in the future.
David AService and equipment were all we could ask for. Thank you so much for being there. I can’t think of anything that could have improved our experience.
SUSAN EGreat service.
Mark CEverything was as advertised. Would recommend to others.
Amy KNobody available by phone or present during the afternoon when we wanted to check in. Instructions not clear for parking and leaving the van. We just parked next to another van and slipped the key through the mail slot in the door. Should have had clear, detailed instructions posted on outside of building. We were there at 4 pm.
Susan BEverything was perfect. Great service! I am very pleased.
EDWARD Zeveryone was friendly and helpful. very easy to drop off.
Kristian HThere was no one working at the drop off location mid day. There was a phone number posted on the door which I called. The fellow was helpful. I dropped off the trailer yesterday and still have not received an email confirmation as he indicated I would.
EDWARD OGreat customer service
mitzie bThey were not open when I arrived on the date and time scheduled and reserved.
Edwin DThey are extremely helpful and I appreciate their knowledge and input.
Roberta SHelp the owners by having ether software do there customers aren’t waiting so long because the software keeps crashing especially if there in a hurry they can loose customers very fast that way it’s nit the facilities fault uhaul has bad or non updated software
Lillian DThe young man there was very personable and accommodating.
Andrew MU-Haul: EITHER STOP BUY TRUCKS WITH GOVERNORS OR ACTUALLY TELL YOU CUSTOMERS IF THEY ARE GOING TO HAVE TO DEAL WITH ONE. YOU MADE MY TRIP AWFUL TWICE BY GIVING ME THE WRONG TRUCK SIZE AND STICKING ME WITH A ****ING SPEED GOVERNOR. I WILL NEVER EVER USE YOUR SERVICE AS LONGS AS I LIVE AND RECOMMEND NO ONE ELSE USE YOUR SERVICE EITHER!!
Caleb CNo one there or answered or calls.
sandra rThey were closed when I dropped the truck and dolly. The schedulers on the phone were great and saved me two hours of driving. I was super impressed with UHaul overall.
Christi MA little cleaner atmosphere. I know it is going threw a management change so expect u Haul to bring it up to specs...
Dave MAwesome service
Victor APlease let them know the rental is very sparsely equipped for a driver
Steven Bmanager was great...truck ran well and I plan on using it again soon for another job...
Gary CVery nice, friendly, easy drop off. I am definitely using UHaul service for my future needs.
David CThe owner was not at the location at the time he stated. We had to wait for him.
Rocky VAwesome customer service, Riley was very professional and courteous with the paperwork and lined me up with the towing hitch and lights as well as showing me hook up procecedure. Would definitely recommend his U-Haul business.
Joseph MHave had "So-So" experiences with U-Haul locations in the past BUT this location is a joy to rent from. Always friendly, always helpful! Highly recommend!
Neil BRiley was great to work with.
tanya cNothing to improve. Service was fast and friendly.
EDWARD ZThe trailer drop off is slightly uphill. Otherwise this location is easy to deal with.
Katherine AI was sent to Cheweiah to pick up truck witch added miles to trip. This contributed to the over mileage charge. Not good.
leonard fService was great. Noted many rentals at this location that I could have used 500 miles away. Oh well.
Charen MAll good!
Eric AThe staff at HMC gave great advice on pre-arranging a cost conscious rental for my situation. On the day of the pickup of my 15 foot truck they had me out the door and down the road in my rental in less than 10 minutes after I walked in their door. Great job- thanks!
MARK MNice folks at Chewelah U-Haul
norman b