Customer Reviews for Hoerners
(U-Haul Neighborhood Dealer)

81 reviews

10231 S Graham Rd Box 122   Saint Charles, MI 48655

(989) 865-0295

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(989) 865-0295

10231 S Graham Rd Box 122
Saint Charles, MI 48655

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Always quuck and easy to get in and get out.

SELEDONIO M. 
Rating:
5.0

VERY nice and friendly this place is a 5 star person for uhaul.

Robert H. 
Rating:
3.0

I made my reservation about a month before I needed the truck and then the day before I needed it they told me the truck wasn't available. You need to improve your reservation system.

LOUIS ERIC L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

This location is super easy to work with. I use the online reservation system and it is always quick and easy to get in and out!

Seledonio M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

SAMIEL G. 
Rating:
4.0

Customer did not leave a comment.

DANNIE M. 
Rating:
4.0

N/A

BLAINE JORGE G. 
Rating:
5.0

the guy was very helpful. credited me for blankets i never got.

RONALD JAMES E. 
Rating:
5.0

Customer did not leave a comment.

JAIMIE CHARLENE A. 
Rating:
3.0

This drop off should have called when truck wasn't dropped off. I am not responsible for their error. Employee was the one who advised me the other drop off was still listed as legitimate business on their website. Obviously the pick up site read both locations and told driver he had a choice. And this is my fault?

JORDAN JAMES L. 
Rating:
5.0

Customer did not leave a comment.

JOHN WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

A sign @ the road or something with Uhaul @ the road

Jamie P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C H. 
Rating:
4.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Customer did not leave a comment.

Kennethlee O. 
Rating:
5.0

Great service and extremely helpful in order for my experience to be so good. Thank You Dave

David B. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

Couldn't have asked for a more wonderful experience with u haul in Michigan and florida, thank you

Roberteugene S. 
Rating:
5.0

Dick at Hoerner's went above and beyond, had the trailer ready on time and did extra work on computer to have my paper work ready when I arrived. Excellent service.

joe W. 
Rating:
5.0

Very friendly staff. Extra helpful.

melissa W. 
Rating:
5.0

Nothing, everything was great

DANIEL W. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

Manuel L. 
Rating:
5.0

Ran like a "Swiss Clock". The reservation, check out, check in were all quick and seamless. I really appreciate the preparation and professionalism. The emails are such a great move. I knew exactly where everything was the entire time. Thanks

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Great and easy to work with on this project. The scheduling, pick up and service were all smooth and professional.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Manuel L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Even though I changed the date, if Chesaning would have been able to verify with me, I would have dealt with them. I would inform the next customer that pick-time is important to be kept. Be careful about getting your directions from the national location. Call the location that you are going to deal with for directions on how to get there.

Jerry C. 
Rating:
5.0

Great srervice

MARTIN H. 
Rating:
5.0

The location is good for me. And likewise good service

MARTIN H. 
Rating:
5.0

Good service

MARTIN H. 
Rating:
5.0

It's good the way it is

MARTIN H. 
Rating:
2.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Good trucks good service

MARTIN H. 
Rating:
5.0

richard gives you good service i like it works for me

MARTIN H. 
Rating:
5.0

Good as is

MARTIN H. 
Rating:
2.0

the service guy was rude. he couldn't find our contract and then when he did, tried to charge us more than we we're quoted and also told us we weren't set up for a one way trip even though our contract was clearly set up that way. Luckily we had the contract with us that we printed from online.

Stuart S. 
Rating:
3.0

Let people know about the hidden expensive with the overall price.

Rating:
5.0

Nothing it's great now

MARTIN H. 
Rating:
5.0

Don't change any thing. It's a good bargin

MARTIN H. 
Rating:
5.0

Good location and service customers should be happy

MARTIN H. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

LESTER A. 
Rating:
5.0

Headlights on this unit need adjustment, they are almost useless at night.

Chuck L. 
Rating:
3.0

The guy who waited on me was very nice however I felt his frustration with you computer system that was not working and giving him problems update your system and the other thing was when I when to put gas in the gas cap was broke off and I could not put gas In like I was suppose to even the gas station guy could not get it other than that it was very helpful

Jenny B. 
Rating:
3.0

I called the 1 800 number to make a reservation an they set it up where it was cost efficient for me. I picked the truck an trailer up an the guy at the pick up location changed it because he said the 800 number was wrong an they never know what they are talking about. He changed the reservation. It was confusing to me what was going on an how much it was gonna cost. So I didn't get any mileage covered an he changed drop off location on us. It was hard to tell who was ripping us off the guy at pickup location or 800 number. I asked for an explanation from the guy from pick up location an he said he couldn't explain the charges it was to complocated just trust him. He told me he charge me 1.00 mile not .40 i was originally told by the 800 number.

Chad H. 
Rating:
3.0

Customer did not leave a comment.

Hannah F. 
Rating:
3.0

Customer did not leave a comment.

Gregory Y. 
Rating:
4.0

Customer did not leave a comment.

jill K. 
Rating:
5.0

We've moved nearly 20 times and this was our best location experience ever. Convenient and top of the line professional at Check Out and Check In...Awesome and keep up the great work.

David B. 
Rating:
5.0

perfectly meet my needs

Jerome W. 
Rating:
3.0

Nothing

Mike M. 
Rating:
5.0

Great to deal with, would do it again!

SUSAN N. 
Rating:
2.0

Customer did not leave a comment.

dana H. 
Rating:
1.0

The man that ran the place was very nice. If I would have known the rate was that high I would have gone elsewhere.

Ed C. 
Rating:
5.0

Very helpful and knowledgeable. Great experience.

WENDY O. 
Rating:
4.0

the only thing was the unit had a leak,got some of my thing wet....

bonnie G. 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

The staff was very friendly and helpful.

cathren D. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

STAN W. 
Rating:
4.0

Very helpful and supportive.

Ralph R. 
Rating:
5.0

Everything was fine. No problems!

LIZ S. 
Rating:
5.0

Courteous, polite and helpful.

BRENDA S. 
Rating:
5.0

Very courteous and helpful thank you for the great service

ELIZABETH J. 
Rating:
2.0

take 40 minutes to processed and pick up the truck,give us few choice to drop off the truck and each one far away.Bad services.

Thien N. 
Rating:
5.0

Customer did not leave a comment.

IVAN L. 
Rating:
5.0

Nothing. These employee's were amazing in the seemlessness of the paper work process and the actual close out. Thank you so much in making this experience so delightful. The level of professionalism and respect were WELL above any expectations.

OMMID B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY A. 
Rating:
3.0

Service was great. :) make sure to have a strong person to unload car transporters.

ADRIAN R. 
Rating:
2.0

The front desk person was not properly trained. Ran into issues with reservation and procedures in picking up the Uhaul. Spent about 30 minutes picking up my rental.

Wei Feng H. 
Rating:
3.0

Train staff before they are released to do job the person that helped me was not trained properly in renting out uhaul equipment. He needed to call out of state for help with procedure how to rent out equipment.

Victor S. 
No reviews have been submitted for this location.

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