Customer Reviews for Hoerth Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hoerth Storage

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Jeremy G. on

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The process was too difficult. I paid for it as a gift to a family that is moving and they spent 45 minutes out of their time trying to figure it out.

Veronica M. on

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Your costumer service was friendly and informative.

luis p. on

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Customer did not leave a comment.

Robin S. on

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Hoerth was great to work with - I recommend a U-Haul rental with them online or in person absolutely!

Gregory M. on

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Brian B. on

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I would ONLY recommend this location. Beware of last-minute changes to 321 S Main St, Fond du Lac, WI 54935 (Midstate Outfitters) -- they don't answer calls, open later than we requested, and didn't have our equipment!!! If it wasn't for Hoerth Storage we wouldn't have had a rental truck for our PAID and SCHEDULED movers to load.

Robert P. on

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Sandy S. on

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Patrick S. on

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Doug P. on

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I contacted U-Haul when I dropped of the trailer in Fond du Lac and explained the inconvenience I experienced during the pickup. The representative was helpful and provided a discount for my added time, cost and inconvenience, which is appreciated.

Jeffrey M. on

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I had an emergency that required the camper to be off the lot an extra day (during which the location was closed). I was charged for that day. I simply wanted to tell the employee the circumstances to see if anything was possible. I was rudely interrupted and told there was absolutely no way, as it was policy. You can say no (unreasonably) but at least hear me out, that’s just basic decency. I feel like that’s what we get with these big companies. Will not be using again.

Brad O. on

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All was good and help was Very friendly

Brad O. on

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Tim T. on

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Rubecca M. on

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Nothing really the staff was friendly, helpfully, explained everything to me and made it easy. It was my first time renting one.

RICK C. on

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Thanks

Julie S. on

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Staff courteous and helpful.

Christine S. on

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rafael R. on

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Gregory M. on

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Kevin H. on

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Something definitely wrong with the drivers front end, as well as the transmission or engine I am not a car guy!!! I rented the truck for 2 days use and I didn't even pick the truck up until Friday afternoon om 11/2/18 because I was sick as a dog with the flu and asked if I could be refunded 1 day use, and I was told NO!!! Kevin Hartshorn

RICHARD L. on

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Perfect. Don't change anything

Pam K. on

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marilyn k. on

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I was glad that I knew they were not open on Sunday (the day I returned the U-Haul), but that there was a drop box for the keys.

Barb D. on

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John N. on

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Very simple drop off. Owner checked all the lights while the trailer was still on our vehicle to make sure everything was working for the next person. Done in less than 5 minutes.

jim g. on

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They were friendly n helpful, thank you

Sarah G. on

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They will charge you for cleaning fees that are not justified and will not send you pictures of the so called dirty truck. They are unresponsive to calls and voicemails and the facility is unorganized and dirty. I will never use this facility ever again. 26.38 in cleaning fees!! rip -off!! Google reviews will hear about this as well. Plus I have more gas than I left with in it. Last time I trust this company. Dishonest money hungry unappreciative for customer business.

Christian M. on

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Scott A. on

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Eric V. on

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The staff was kind and on point. I was accommodated quickly without a reservation. Will use this location again and most certainly recommend to everyone!

Dori E. on

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Customer did not leave a comment.