Someone from U-Haul changed my pickup and drop off location with our notifying me. Added 2 extras hours to my day. I never spoke to anyone and they noted they spoke to me, very dishonest. Next blew a tire, which is not U-Hauls fault. And was informed the trailer may not pull right. Never had a light test done and the lights worked half the time. Also was informed we were testing a trailer to see if it pulls ok. Terrible experience.SCOTT N.
Customer Reviews for Hohlfeld Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 10 ft truck I got severely needs shocks. I understand trucks bounce but I'm a truck driver and those shocks sucked. Other than that good experience.GAIL K.
Customer did not leave a comment.Jason O.
Customer did not leave a comment.James H.
Customer did not leave a comment.IZUCHUKWU N.
The pickup location was hard to find and the vehicles were not located near the office. Had to drive 1/4 mile to a very old garage that was dark and built well maintained. My plans wre delayed by over 3 hours because no one communicated I would not pick up where I had requested . This was very frustrating.Lawrence M.
The staff at this location were very polite and very friendly and knowledgeable i will do business with them in the future and i rate them 5 starsKenneth G.
Customer did not leave a comment.ira H.
I can't believe UHaul would contract with this location. Reservation was moved here from LaCrosse (was not given 15 additional miles on my rental agreement to get back from this out of the way location). There is no office, just a farm building. No signage on where to go to meet someone or pick up a vehicle. It's so far down in the valley there is no cell or wireless service, so mobile pickup is a joke, and we had to drive 10 miles back to civilization until we had enough cell service to call UHaul. When we did finally arrange to have an attendant meet us, keys were already in the vehicle (note to thieves) and he did not conduct the typical walkaround to note any damage. Could not leave from there faster, and embarrassed for UHaul on this one.Kristopher H.
To be honest there were many buildings that looked to be in disrepair and dozens of broke and or smashed cars all over the place. The owner waited by the trailer and had to escort me to the office so would know were to go. He was nice and did seem to know what he was doing but then he also asked if I wanted to sign a petition to impeach Tony Evers. I thought that was pretty unprofessional. I am not sure that I would revisit this establishment.Wesley G.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.James H.
Customer did not leave a comment.saul B.
Customer did not leave a comment.Jim H.
I don't usually write these reviews but do to the circumstances that happened this is what I'm going to say. Place is a joke! Got bitched at because we parked in the middle of there driveway only because there was no direction pointing to an OFFICE!! So yeah we got out and walked to find it but there was one of the guys that was just damn rude about where we parked and wouldn't shut up about it. Equipment had a broken plastic fender and it was buried in the grass, there was 14 yes I said 14 dogs running around and sounded like the place was a puppy mill ? I certainly hope I don't ever need to go back to this place because I will find somewhere else to do my business..Chris W.
Have them kennel their 9 dogs so they dont attack customers, fix your driveway so you dont wreck the rental trucks or customer's cars and lose the horrendous attitude, treated my mother with disrespect. Don't let your kids play in the rental trucks. This was an awful experience and I will be sure to warn people about this location. I left almost in tears.Jacqueline B.
Very helpful at getting me set up.charles P.
I will never recommend this pick up location! It is terrible conditions from no signs to direct where the office is to the filthy dog with open wound that greeted us. The check in took longer as the guy was too busy trying to bid on a car auction at the same time and he did not want to miss out on buying a car. There was loud Christian radio playing that we had to talk over in the disgusting shop/office environment. I am sure there were plenty of rodents in the area we had to sign the rental contract. I would not recommend anyone going to this location alone as it is straight out of a horror movie located in a junk yard.TAMMY Z.
Customer did not leave a comment.Travis E.
Customer did not leave a comment.KARL F.
The personnel were helpful when they answered the phone. Then I was able to secure the trailer I had reserved.MARI C.
It was farther than I expected to drive. When we got there, we didn't know which building or door to enter. My husband walked in what turned out to be the correct door and said "hello", but it took a while for anyone to respond.Vickie U.
Customer did not leave a comment.Teddy S.
Customer did not leave a comment.SCOTT F.
General information on where to find the office, I arrived several minutes before Pickup time, had no idea where to go etc. a sign directing to office would be beneficialTia K.
This location was located in a remote location, with no sign along highway 61. We were directed there because the original location told us they did not rent one-way , 6 x 12 van trailers. We were NOT told that when we reserved the trailer in LaCrosse. This snafu cost us two hours of loading time and extra gas.terry K.
The dealer was very helpful.JEFFREY S.
It was way too far out in the country and not easy to find. an easier location could have been easier for meSandra S.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.JAY H.
Customer did not leave a comment.Bryan K.
It is too far from my locationKasi P.
It was too far from my location. I was driving 5 1/2 hours to get the trailer and this added another 1 hour. The guy was great and really worked hard to help us out but the location was out of the way and in the country, hard to find.Katherine D.
This location was not convenient. This was 30 minutes away from the starting point of our move. While the owner was helpful, this location added 60 minutes to a very busy day of packing the 15 foot truck. I was notified of this change of location the night before (7:45pm) I needed the truck. Please note that the LaCrosse UHaul on Rose street who were still open apologized for the inconvenience and moved up my pickup time due to the fact that the pick location in Chaseburg was only open until noon on Saturday. We were driving three hours to LaCrosse in order to assist with the move and to drive the truck. All in all a huge hassle.JAMES F.
The location is difficult and there is no signage for the office. This is a dairy arm with a car repair in a large shed. There are a number of dogs approaching the cutomers.James L.
Very poor location. was at a salvage yard, road was horrible, thank god I had a truck to get up the road. Very unprofessional from placing order on 26' truck and not getting the truck to dropping off at a very poor location.joe V.