Customer Reviews for Hold It Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hold It Self Storage

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Estella w. on

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janella k. on

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Great place to rent a UHaul truck from! Everyone was so helpful and went above and beyond to make sure everything was easy and stress free!

Kyle H. on

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The staff was really polite and the service was impeccable! I would definitely recommend using this location again!

PHILIP H. on

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The attendant was great!

Terrence S. on

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Thank You!! Very Pleased with your service.

John V. on

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Rates are to high for your trailers ,over $350.00 to go 550 miles. A little excessive.

VICTORIA M. on

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Dan J. on

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no trailers in my area had to drive 20 mi to pick up trailer took 5 days to get a trailer u-haul personnell very helpfull in getting me a trailer.

Philip D. on

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JOHN M. on

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David W. on

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Linda L. on

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Steve W. on

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Everything was great.

todd s. on

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David O. on

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THIS LOCATED AND ITS STAFF ARE HELPFUL. However my initial reservation for order number 86224352 was cancelled without calling me, I drove 5hrs 30 min from Illinois to find out my order was canceled in Ohio. Customer service was helpful to find me another location that will close at 6pm, I got there at 3:36pm to find out no one was there. Finally they found me the Lorain location. Lastly, my initial order was $119 but when the order was reinstated the amount went to $139 pls tax. I complained but nothing was done about it. I have been renting from Uhaul for a while this was my worst experience. Just will like to say a big THANK YOU to the Lorain location staff.

Carmen C. on

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Everyone was very pleasant and nice!!

Elizabeth M. on

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The staff was very helpful and flexible. If I ever move again I will come back to this location.

FAYE K. on

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Perfect experience. Employees were all so friendly and helpful. Have used u-haul before and would definately use again.

RONALD M. on

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The representatives at this location were not knowledgeable of the products and services that they represent. Originally this rental was in the name of Andrea Turner and my son, Ronald Mickel was the alternate driver. The agents did not know how to take a debit card over the phone, then they did not know how to pay for the truck a day ahead of time. Every question, I asked the guy at this location came with a reply of; "Uh, I guess so." Please retrain your staff to make a seamless experience for your customers!

Bill N. on

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Very helpful, knowledgeable about the U-Haul equipment

Joe M. on

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TIM R. on

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Nice Place! Big Parking Lot! Friendly Staff! Thank You!

ANDREA F. on

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CATHY B. on

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No improvements needed.

RODNEY F. on

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Excellent service.

DEBY L. on

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TRACEY K. on

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Eric K. on

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TERRY S. on

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GARY J. on

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MARY T. on

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MANDY V. on

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DAISY T. on

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JOHN B. on

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Michael S. on

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no one there. dropped off vehicle and key in drop box. gas where it should be and under the estimated miles

EDWARD B. on

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Preston L. on

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Nice riding truck. Thank you

Dallas Q. on

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Thanks

ROBERT D. on

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JIM S. on

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The people did their job but they were fighting a flood in their building . I was just glad to get rid of the truck and move on with all the problems we had to get the truck through U-Haul

JEFF A. on

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The dolly we rented had a missing ring which rendered it useless.

IRENE E. on

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I was not told when I reserved the tow dolly that vehicle we were going to use to haul our st ten pick -up was what we had to pick the dolly up with . If it hadn't been for the gal and fellow at hold it Self storage to help us we would have been greatly inconvenienced especially since it was 5: pm Sat and they closed until Monday am . So we greatly appreciated how she handled the situation and was able to get us on the road she snd her co-worker are to be congratulated as we were very unhappy

KATHY C. on

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ROY S. on

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No complaints. Michael was courteous and the vehicle was clean and fresh. Very professional.

CORINNE W. on

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JOE G. on

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BILL H. on

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STEPHEN D. on

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Everything was excellent!

Rich P. on

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Jeffrey A. on

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They took the time to find us a auto transport and were very helpful. However, the wiring on the truck was faulty and we couldn't use the auto transport because lights wouldn't work. So we spent probably a total of 2 1/2 hours trying to get the trailer lights to work. Had to cancel the transport. Uhaul providers were both very helpful and went out of their way to try to make it right.

Katherine T. on

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GREG K. on

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The folks at this location are very nice. Especially Elizabeth. We have rented twice from this location and have found the same great service. The only thing is that they didn't seem to stock much equipment, so advance reservation and needs should be part of your plans.

Gibbon G. on

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This is not the place I chose for pickup. UHaul changed the location. It was 30 minutes out of my way and opened 1 hour and 30 AFTER the location that I chose. The truck was not in good shape either.

bruce D. on

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I would absolutely recommend this location. As a matter of fact we are from this area and were so pleased with the service there that we may consider storing our equipment at this location for the winter. We appreciate the friendly atmosphere considering what we just went through.

JAMES N. on

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Very friendly and efficient staff

GREG K. on

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Elizabeth was very helpful and courteous. Nice person to work with.

Edward R. on

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MARK H. on

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rental was great experience

SARAH P. on

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First off they let us take the trailer even though the wire connections would not work so we only had one working blinker and one tail light. They called the main store on 254 who had the part we needed and see if the mechanic there could fix it, but he had left for the day. We go there anyway buy the part and go to a local mechanic to get it installed. Only one man at the W. Erie store was helpful and nice. All and all it was poor customer service and honestly a huge liability to be on the road like this all because a mechanic decided to leave early that day.

Gwendolyn H. on

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ANTHONY G. on

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WILLIAM S. on

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JOHN D. on

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pamela w. on

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GABRIEL L. on

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MARTHA Z. on

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Timothy B. on

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john s. on

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Marie C. on

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DALE B. on

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the owner here is an a-hole,told his employee not to call me and remind methat it was do back so he could double charge me by luck I knew the girl that works there and she called me anyway,so he started treating her like trash for calling me.people like that shouldn`t deal with the public.....Dale

NELSON M. on

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the staff at W Erie Hold it Self Storage were Great, patience, informative and very nice. I will most definitely use them again. Nelson

DEL S. on

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Nothing. Truck very clean. Staff friendly. Rates very reasonable. Good location for us.

Matt Y. on

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JUSTIN M. on

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Robert R. on

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very nicely kept

Zachary W. on

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PATRICK B. on

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The office staff was polite and courteous. The 26' truck was clean and ran excellent. I was leaving with the truck within 15 minutes of arriving. The appliance dolly looked almost new and was a tremendous labor saver. I would recommend this location to anyone.

MICHAEL S. on

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EFRAIN V. on

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CIERA J. on

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LORETTA M. on

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Very slow service for reserved trailer. We got online and felt that the rental was already reserved and paid for. It took far too long because of this

SUSAN M C. on

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I dropped the truck off late at night. The place was closed. There was no sign to indicate wheret to park the truck but there was a key drop box. I called them the next morning and they were friendly and helpful.

Chris C. on

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COPPER K. on

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