Customer Reviews for Holland Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Holland Auto Care

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Julie B. on

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Inspect and clean all Uhaul trailers before the person arrives and familiarize with the check-out process.

GGERARD F. on

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Austin C. on

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Sheila N. on

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darren C. on

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Nice people and service!

Marick G. on

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Parking at the location was difficult.

Jami S. on

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Stephanie D. on

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jennifer C. on

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sam G. on

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The attendant was 30-45 minutes late to work, so we were thrown off schedule and had to push back our movers. He didn’t even address the fact that he was late, or that we were on a schedule. He also had none of the equipment (dolly, furniture pads, etc.) that we had originally put in our reservation. Then, the truck was dirty inside and still had another customer’s personal information in it. On top of all this, he put the gas and mileage down wrong on the contract, causing us to pay for extra mileage and fill up more gas than was actually in the tank. Since we were in a rush and running late, I didn’t even bother to verify these things until after we were already on the road. This was a terrible experience.

Christina H. on

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Denise R. on

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Make sure that the people renting the UHaul's are there when people go to pick them.up. The people at this site were very nice and friendly.

barry H. on

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RAY D. on

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Ciara O. on

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office furniture U. on

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Linda W. on

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MONIQUE D. on

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I understand that the man is running his business on top of running uhaul but if my pick up time is 5pm I should be waited on in a timely manner. I had to wait at front desk while he was working on something outside in his work shop. When you are moving time is precious and I paid ppl 20 an hour to help me move from 6-7. I wasn't there at 6 so time went over and i had to pay more money I'm upset because moving is stressful enough. I explained it to the man and he said he was running his business!

MAKESHA S. on

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- moving cloth pads had been used to fix vehicles, so the uhaul & my Items got motor grease on it - the auto transport was not inspected & received one with a broken tire strap

Terrence G. on

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The business was not open at the time of pickup or drop off. The business had the incorrect truck mileage on contract. The business failed to make mileage corrections and billed incorrect amount. The business does not return phone calls and continues to make false promises for corrections. Very disappointed.

linda R. on

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Make sure u check your equipment before it go out so that your customer would be pleased

Robert A. on

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The Truck was not processed properly before pickup had to return to have wiper replaced and the bed needed sweeping out. ALso the mileage out and fuel was reported incorretly

Robert B. on

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No one was available to pick up the trailer and we did it over the phone. When I dropped it off no one checked it back in and I had to call U-Haul to set a limit on how much I would pay so I did not get overcharged... I got overcharged anyway but was reimbursed.

Carol M. on

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Easier access to the parking lot. No place to park your vehicle.

Henry R. on

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PAUL K. on

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Previously sent my comments.

Wallace E. on

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Good experience. They made it easy.

Bridget G. on

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Calvin P. on

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marsha P. on

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Most Helpful & The Very Best Customer Service!

hubert C. on

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AISHA H. on

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jeff H. on

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Kyle R. on

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Tony P. on

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25609030...Truck was returned on time, within mileage, with full gas and still got charged extra.

Dana C. on

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genesis J. on

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The wait time was long, we had wait for the person to show up who does the rentals

Ruby W. on

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DONNA L Y. on

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melba A. on

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fast and easy

don E. on

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Edward L. on

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Had to wait 20 minutes until I someone helped me.

JEFF M. on

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That trailer was a POS. No suspensionat all causing $200 in paint damage to our furniture. And how is it 19.95$ to rent a truck and $75 for a trailer. I will avoid Uhaul in the future.

ashley B. on

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Uhaul cab had trash in it. I ordered blankets and they could only find 2 and they were dirty with grease stains from their auto care shop. They were not professional and kept talking bad about a customer who clearly could over hear them. The uhaul smelled like cig smoke and oil grease.

scott E. on

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Akilah M. on

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Professionalism

jennifer C. on

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Perhaps more parking space.

James M. on

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The phone app was not working correctly. I selected a cargo trailer, but the app confirmed a utility trailer. The website showed it correctly. Holland had the right equipment for me.

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Nothing. Everything fine.

Dennis B. on

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chris W. on

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The owner was friendly and most helpful.went out of his way to help me out on a Sunday morning

Paul G. on

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Steve B. on

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Provide a real parking area.

JUDY F. on

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I was not satisfied...they charged...us 113.00 and we were never told about mileage.. we was told it was 39.99. Plus tax.. now I would like my refund of 53.00. Very disappointed J

aleathea H. on

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Marquita J. on

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ANDY H. on

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WILL S. on

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The best experience I’ve ever had with uhaul.

Margaret T. on

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This location is not accommodating at all. Almost impossible to turn in a uhaul due to the size and space of the area. This is a mechanics place and as a result it is dirty inside

JIM G. on

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I can’t think of anything unless you guys would have come and helped us move ! Lol Super

Peter B. on

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Sheryl F. on

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JENNY B. on

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It's not the people that were a problem, they were great. The actual location was the problem. Trying to find a place to pull a rental in, when the lot is full of cars (it's a mechanic garage). Plus, it's a high traffic area, so trying to figure out where to turn in proved to be a challenge. Luckily, one of the mechanics came out to back it out for me and take it behind the building. So, if you're looking for an easy in/out- this is not the place. Also, it would be more beneficial to go while it's light out, as there's no lights in their lot.

Jared F. on

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We dropped off a uhaul after hours and weren't sure where to leave the vehicle keys. There was a mailbox drop slot with uhaul stickers so we put it in there. We did not hear from the location the next day and I hadn't set up an online portal to log the drop off.

STEVE M. on

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dana M. on

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The only thing I can thing of is better parking. The parking area is very congested and tight; packed with vehicles as this is a car repair shop as well. Difficult to find safe parking space. Other than that, it was an excellent experience!!

Donald C. on

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They were fantastic and great to deal with. Will definitely rent from there again.

SCOTT E. on

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Customer did not leave a comment.

Isabella L. on

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I made our reservation for 8:00am pickup when they open. Well the guy who does rentals didn't stumble in until 8:30am to which he was surprised there was a reservation made in the first place. It wasn't until 8:45am that I got on the road with the rental truck which I had to sweep prior to being able to use. I will not return to this location.

Fatisha H. on

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IMARI N. on

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Kevin R. on

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Very quick and easy process. Very helpful with the equipment.

Quiana C. on

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Mr. Holland was so helpful to me. Service there can't get any better. It was at its best. I truly thank him for all he's done of taking care of my needs concerning the overall situation of the Uhaul.

LORI M. on

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Linda H. on

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Christopher K. on

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Scott runs a great place. Will definitely rent from him again!

Tiffney L. on

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PAUL F. on

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Have more options available i didnt need the size truck i had only needed a van... but the prices was right so i went with it

Nancy Q. on

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Holland was great but they did not even know that I had a reservation. I was bumped from two other locations to them within a 3 day period for pick up of the trailer. Better communication with both the customer and the location would be my suggestion.

Robert G. on

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SHARON D. on

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This was a very tiny service station on a main road with no where to park the truck. Located on a main road which made it even harder to navigate in and out of with moving equipment. Staff was helpful.

Jeanne C. on

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This location is also an auto shop and it is very difficult to get in and out; we actually park next door at a gas station and walk over.

Edward M. on

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Even harder to get into to drop off vehicle. Not much room. It was the biggest truck so that did not help either.

sametric J. on

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mary G. on

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the owner Scott, is very nice man, will use his services again.

David C. on

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Disorganized, does not check the website for rentals pre-reserved. Took me an hour to get a trailer that was all ordered online.

Phillip V. on

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Ronald B. on

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Excellent!!!!! customer service, short wait time, equipment clean and ready to hookup, go. I'll rent from Holland Auto Care anytime, spreading the word about excellent customer service.

LYNN S. on

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Tonya was very nice. The location is horrible--on a very busy street and the parking lot was crammed with so many cars we had to manipulate around in the street and then go into a neighboring parking lot to drop off the trailor

Sam H. on

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BRITTANY T. on

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Saber M. on

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Check the engine before renting it out. The "Check Brake System" light came and stayed on while I was renting it.

alhafiz M. on

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owner added insurance and charge that to my credit without giving options, I was not going to choose to pay $38 insurance that was obscured

shawnika C. on

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Great customer service!

Jwendy D. on

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The online site I booked didn't tell me they are not full service Uhaul. Therefore, they don't have hand trucks, padding, dresser covers. This is a self move, how do I move myself without these things. Then the auto transport hydraulic pump didn't work.had to drive the truck back to get it fixed.

Mark M. on

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Drop off point was to small for a 26 foot truck. It was left where a driveway was blocked because there was no where else to put it. Fortunately the drop off location was closed.

Alyce R. on

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Always use this location. They are the best!

Clint Z. on

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The people there were great to work with. They have a very crowded parking lot and it almost caused damage to a vehicle on their lot. Other than that they were very good.

Alyce R. on

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I am a repeat renter from this location. Always get the best!

bryan K. on

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Nothing if it aint broke dont fix it scott was fantastic very helpfull