Customer Reviews for Hollis Ford Mercury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hollis Ford Mercury

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James L. on

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to make sure truck is fully working ,like heat and doors work fine

Frank M. on

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Kevin B. on

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To many people involved in renting all with a different story .told me my mini van would haul the trailer I rented and my full size truck was to small everyone I was dealing with told me a different story

Barb M. on

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Eric D. on

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Wendy N. on

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Gilles A. on

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Nothing. Everything went exceptionally smooth. Doing all the paperwork online before I got to the rental location was very helpful.

Peter C. on

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Do a walk around of the vehicle with the customer so ensure the vehicle is in good condition, both mechanically and physically.

daniel S. on

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I ordered a 6x12 trailer a month before I needed it. I was informed the day of my rental that only a 5x8 would be available in my area. The closest 6x12 was over an hour away. I was fortunate that the uhaul system was flawed and there happened to be a 6x12 trailer at the Truro location that I was able to take. The uhaul rep was not on site when I arrived at 4 pm despite me confirming over the phone that morning that I would be there before 5pm to pick up my trailer. The trailer itself had a broken chain, but I took it anyway because it was the only one within an hour radius and the 5x8 was not large enough for my needs, hence why I order the 6x12 so far in advance. Fortunate, but unsatisfied. H

Gary B. on

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lynne M. on

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Excellent service, Larry at Hollis for goes above and beyond to make sure everything will run smoothly!!! A definite asset to your company!!

Don C. on

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Signage

Kevin F. on

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Originally in had booked a 15' truck, but because of availability I 2as bumped up to a 20'. When I went to the Elm Street location I had waiting an hour for the truck to show up as the previous renter didn't show up on time. The Elm Street location got me into a 26' truck from the Hollis location and had me on my way. Honestly not happy I wasn't able get on my way at the original time but very happy they were able to accommodate me. Not their fault someone was late with the truck and they did try to contact them likely more than 20 times with no success.

william B. on

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Valma B. on

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Joanne J. on

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Avril C. on

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Alice A. on

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Friendly courteous service! Best one yet and I move alot

salvation A. on

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deborah M. on

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nadene M. on

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scott M. on

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The truck did not have winter tires. We got it stuck in 3" of snow three times and had to tow it out when empty. These trucks need winter tires in our climate, even if they are registered in Virginia.

Raymond A. on

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My issue is not with the location directly but with the services. I was called stating we had to pick up the uhaul in another location because the one that was ours on court street was broken down. Upon getting to Juniper st for the new one. The online service had thr wrong number so we had to call customer service. The lady was rude. We got the uhaul only to be called whil on the phone with customer service by someone on court street location stating they see us trying to get the truck and to please come in for help. I went into the Juniper street location but they were confused. I called the person who left the nessage only to be told that they were at the court street location with our fixed truck. But we already had the juniper street truck. This all made us an hour late and caused us to not be able to move into the apartment that night due to being past quite time hours. So our next day was ruined due to having to move in that day. I am very unpleased.

stuart M. on

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The Gentleman, I dealt with at Hollis, was exceptional, friendly, all in all, a fantastic experience.

don M. on

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My only complaint was that I was quoted 55.00 for a car trailer when a 6x10 is only 29. Took the car trailer anyway because it was smaller. Check your pricing U-Haul !!!

jason S. on

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Great overall experience! Would highly recommend this location.

laura A. on

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the trailer was very heavy. my husband needed to ask for assistance to lift the trailer onto the hitch. If the trail had a trailer jack it would be more user friendly.

Jody S. on

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The gentleman that we dealt with at this location was excellent.

colin M. on

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Bernie D. on

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have a fleet or begin to update the existing fleet so the trucks are not so thirsty . For the short distance this 26' truck traveled , I personally believe needing to spend ,$ 130.00 in fuel was a bit much . ( I'm retired and on a fixed income , so every penny spent needs to be planned and managed . ) Possibly use or availability of Diesel vehicles for outside town moves could and should be an option to renters .

ARTHUR P. on

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mike D. on

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Great customer service, very quick and easy.

michael M. on

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Kathy R. on

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I could not make U-Haul pick up my location at hollis’s I tried for 1.5 hr in their parking lot then I spent 1.5 hr on the phone at home that nite (Sunday) So I go in this morning thinking problem fixed wrong would not work again if it wasn’t for Larry at this site I wouldn’t have a truck I booked . He fixed me up and I got on the road original booking 24 hr turned into a jammed 7 hr I am not impressed with auto check in if I use uhaul in the future it would only be where I can book in at site hours. I need to be compensated for the frustration I experienced the dealer site was great not the problem.

darryl S. on

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Cliff T. on

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Everything was great

Heather H. on

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The truck was in pretty rough shape and we had to remove some debris from inside the trailer portion from previous users. When we went to pickup, the person was not available so we didn't get it until closer to 5pm but were still expected to return for 4pm 2 days later. We were also not pleased that the gas tank was not full so we had to put gas in it to get to our destination. The tank was just below half but it was marked as half full so despite the fact that we came back with the line at the same spot as we picked it up, we were told we had to fill it even more (which we did).

liz W. on

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roderick W. on

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Larry at Hollis was very helpful and easy to deal with.

Crystal W. on

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Nothing

Kerrie C. on

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The drop off took a long time and the gentleman was confused as to what was going on with the reservation - probably not his fault but it took much longer than I expected because I had to drop at a different location and then the confusion with the reservation.

PAT S. on

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friendly and professional service

Arthur P. on

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lloyd A. on

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LESLIE A. on

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Roger A. on

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Robert T. on

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We have had water damage on our furniture from a leak in the trailer and will be opening a complaint and an insurance claim regarding this issue.

becki H. on

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Larry, was awesome. Returned calls promptly, accommodating, and helpful in hitching up. Great staff member.

david M. on

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why fix something that isn't broken

Tracey M. on

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bert C. on

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No improvement needed. Excellent service.

steven M. on

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ALVIN J. on

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laura A. on

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KEN H. on

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not predictable, but tire on the trailer kept going flat, at 6 on a Friday night with commitments for Sat. in Ontario, I stopped at a tire repair in New Brunswick and upon returning to Ontario was told I would be stiffed for the cost of the tire repair. a little disappointing after all the business I've given you over the years

Harvey S. on

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Kevin S. on

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greg O. on

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Vernon S. on

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Only problem we had was we were not told that a 20 foot was not 20 foot inside....only seventeen....we had purchased items that had to be left behind because of limited space

Roger A. on

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Attendant less than helpful. Did not take me to trailer rented and did not offer to assist in attaching trailer. Trailer very heavy for one person to attach. Attendant should help more - not very happy with that.

Catherine D. on

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jing jing W. on

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insurance is a bit of expensive

michael S. on

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ROBERT S. on

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beth B. on

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Kimberly B. on

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Paul B. on

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donna C. on

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Good experience, all went well. Thank you

derek W. on

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andrea M. on

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Wayne C. on

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Sheila G. on

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Gary M. on

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Larry at Hollis Ford in Truro Nova Scotia Canada was great to deal with!!

Donald V. on

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RON H. on

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David F. on

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VIRGINA C. on

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DUAN Z. on

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GEORGINA W. on

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carmen A. on

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VONN M. on

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Dwayne L. on

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DARRELL K. on

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KATHERINE R. on

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Will rent again soon

LEALYN O. on

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DONALD P. on

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These people are very good to deal with. Even if they haven't got a truck available, they will go out of their way to try to locate one in the area. And they are in there well before eight o'clock in the morning which is great for us. I would highly recommend.

DONALD S. on

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Had to find a spot to put the trailer on my own. Then had to take it off my self and that was it. The people just watched me.

Stewart G. on

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SHARI S. on

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Very friendly staff. It was a cold day and he was kind enough to start the vehicle just before we got there. Great customer service.

Kenneth H. on

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I was not advised that this particular style of truck is (ridiculously, I admit!) PROHIBITED from crossing the A.L.MacDonald bridge. There is NO signage and so I was obliged (at rush hour) to BACK out of the toll gate and drive thru a massive traffic jam taking me 45 minutes out of my way. When on the apron of the MacDonald bridge I was less than 5 minutes from my destination. You should have a warning prompt for all, vehicles of this style destined for Halifax/Dartmouth.

STEVE H. on

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I would suggest that the gas tank be full when the truck is picked up and that it be the renter's responsibility to return it full. When I picked up the truck it had a quarter tank of fuel and when I returned it it had 1/2 a tank and I received no compensation for the fuel I gave u-haul. In addition I had to immediately fuel the truck when I picked it up costing me time. Much more efficient and fair to fuel upon return. I gave u-haul approximately $30 of fuel. You're welcome.

GERALD R. on

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The ashtray had cigarette butts in it. The pickup location told me the truck had to be returned to a different location which had trouble doing the return. This also caused me to have to get a drive to get my car from the drop off location

JOHN C. on

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RICHARD M. on

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Deborah G. on

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Very easy procedure. I would not hesitate to use U-Haul again.

JEFFREY D. on

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Valerie T. on

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NEIL M. on

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Timely response from staff who were courteous & helpful. Will book there again.

Donald G. on

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JUDY S. on

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Excellent, efficient service provided. Larry Smith went out of his way to accommodate Chignecto Central School Board with a UHAUL on short notice.