Customer Reviews for Hollywood Car Truck Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hollywood Car Truck Rental

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Damian M. on

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Customer did not leave a comment.

Markell F. on

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Excellent service!

Sara C. on

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Charged us inadvertently.

Clytis F. on

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EBONY LATRICE W. on

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Improve customer service stop lying and give the customers what they ask for

Jeffrey S. on

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The van had a weird smell. However, it was spacious enough to suit our needs. The gentlemen in charge were friendly enough, but the yard needs cleaning.

Janie H. on

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Debbie B. on

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Very quick pick up Polite and considerate staff. very informative

barbara F. on

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Giovanni Z. on

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Marquis H. on

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galit G. on

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rude staff. Lost my money on the truck

Franco B. on

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I reserved for 9:00 am , and they open at 10:30 am Waited an hour and half

EDUARDO J. on

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Jovan R. on

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I should have read reviews about this location before I scheduled online. I scheduled the pick up for 9am because that’s when they open. Arrived at 9am to find out that the truck I reserved was still out with the previous customer. There was a misunderstanding on the return time apparently. So there was no over truck for me but this one so I had to wait for the previous customer to return the keys. They arrived at 10am. Then the system wasn’t processing and i was delayed even more. I was not able to leave with my truck and tow until 11am. The manager is an old guy who means well but takes twice as long to do things as any normal human. My move was delayed and my move helpers had to meet me at the uhaul to pick up the blankets to atleast start ahead of me. Never again.

Gabriel B. on

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Woodcharloon M. on

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The van I rented smell so bad that I had to roll the window down in order to breathe. There were roaches and the seats had what seem animals hair; the right passenger side's tire needed air so bad to the point I was actually praying to God not get a flat tire. The office so dirty no wonder. I strongly suggest that someone would come by from the home office to check this place. Otherwise, you'll be getting a lawsuit sooner or later.

James E. on

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Bryce J. on

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Melissa M. on

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Agents were ready to assist and super attentive.

Andrei L. on

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Dirty office and rude stuff. Slow and professional.

Lucas M. on

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JUAN R. on

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exelent service

Marvin E. on

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Mirialis C. on

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Location was dirty, old and outdated. Staff wasn't friendly not professional, they never gave me the reservation documents plus they added a $14.95 protection that I had declined twice while doing my reservation online.

german M. on

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Dorissa W. on

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I got there to get help with taking the tow dolly off and the man working there told me not to ask him nothing for me to call the 1-800 number to ask for assistance. Then went on to tell me that the person who has access to the computer won't be back until for another 2 hours and it was already close to 2pm and told me they close at 5pm. This was by far the worse experience ever! I had to flag someone down from the road to help me remove my vehicle and the dolly from the truck so that I could unload everything properly. I didn't even receive a call confirming the drop off location just got a random email telling me the truck needed to be returned at this place. There wasn't even no where to park the truck. This place is way to small they refused to help and gave me the biggest headache ever! They should not represent Uhaul. I will pay the extra $20-$30 for a better rental truck company to make sure I'm taken care of.

deuvays D. on

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Johannie M. on

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John O. on

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Reservation set for 9am and no one showed up til 930am. Finally received the truck and the cabin was completely full with cockroaches and bugs. It was disgusting. Terrible experience overall

Felix Noel P. on

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It took me 45 minutes to check out the truck when in fact I had done all the applicable reservation paperwork online.

Victor B. on

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The staff had no idea how to operate the system. Took me over 40min to rent a van and after delivering the van back I was charged for environmental fee and cleaning fee that was never mentioned before. I transported a chandelier that didn’t mess the van in anyway so I’m not sure why I got charged the fees. I’m totally unhappy about the experience and wouldn’t go back to this location. I do not recommend to anyone.

Charles K. on

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joao paulo A. on

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Where do I begin. You guys are officially the shittiest company in the world. I had three reservations canceled for me the same day. And now I get to spend more time calling the U-Haul where I finally was able to rent a truck and they overcharged me. So yeah I can’t wait to hear back from you guys.

Elena U. on

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Gerard R. on

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Worse location I ever saw it was more a post apocoliptic waste land junkyard then a Uhaul location one guy seems to live in an old trailer is mean as can be and drunk stay away

Russell S. on

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I reserved my vehicle online and declined insurance while completing my reservation. When I picked up the truck the owner never mentioned anything about insurance and when I returned the vehicle I was charged $11 for insurance I did not want. He said you did not decline it. He never mentioned insurance or asked me when I picked up the vehicle. Also, the place was filthy. I had to take a shower after being in the office and touching anything at this location.

Kenyon T. on

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They had a lot to chose from as far as rentals. However, the location was rundown and the service was fair. The owner was supposed to be 9am, but was not there when I arrived. Had to call several tines to make sure the trailer I turned in was properly documented and to receive a receipt.

PATRICIA M. on

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The Cargo Van I rented was not very clean. Also I believe I was charged to much. There is no way I went 10 miles. I stayed within Hollywood. The person reading that meter was not very competent. I will still rent from Uhaul in the future maybe not from that location.

ruby M. on

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Ubicacion perfecta en mi vecindario. Las personas que atienden son amigables y eficientes. El vehiculo nuevo en excelentes condiciones. Lo recomiendo ampliamente.

Attila M. on

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Alfred D. on

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The site was dirty and there was food debris in the truck. Staff was friendly.

Percy W. on

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Claribel T. on

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Mark L. on

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Cluttered, dark and poorly organized. Poor ingress/egress options.

Igal I. on

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I rented with a utility doll But at time of the pick up there wasn't a utility doll. However, you're still charging it Please fix it.

greg L. on

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CODY C. on

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Aundrey D. on

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Jeanne B. on

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Make sure the van has been cleaned inside the cab before pick up

Alexander K. on

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The pickup location was looking totally ugly. the only way to find it was two u-haul tracks in front of it. inside was old and dirty.

THOMAS D. on

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Jose O. on

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Everything perfect

Harrell H. on

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Henrry H. on

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Good location

Albert D. on

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Excellent service truck was clean.

WILFREDO M. on

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Juan S. on

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Daneisys P. on

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Wilson S. on

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was discounted from my card $ 112.58 and now more $ 87.58 ??? I would like more clarification please.

Christian A. on

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Carlos R. on

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The truck I'd reserved was not at the location, we got a van instead and it was very dirty.

Lorraine S. on

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The place is disgusting. Dirty, cluttered, stuck in a hole in the wall, and not maintained. SCARY PLACE 1 very elderly man alone. I would never use this location again ... even if it was the only place that had what I needed. We hooked up the trailer ourselves. He didn't even check anything

Mohamad S. on

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The person running this place was very unorganized and uninformed. My truck was not ready for me or the two people in front of me when I arrived. The office is very small and cramped.

Aharon M. on

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aURIA O. on

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Its appearance

Hardy K. on

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OSCAR G. on

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best experience ive ever had renting from uhaul, excellent customer service

Herberto P. on

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The gentleman that was there help me a lot. His WiFi was down and he called someone that was on vacation. The gentleman help me with out no problem. I was charged the Wright price no problem at all. 100 percent service. Thank you. The truck was very clean.

leslie M. on

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Nicole M. on

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Office wasn’t in the best shape but still able to pick up and drop off uhaul. An hour before my uhaul was scheduled to be back the gentleman called me asking how long I’d be. In the future I’ll add extra time so I don’t feel rushed moving my things.

Bobbie B. on

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They allowed someone to drop off the truck and charged a card that was not authorized for payment with no one there in person they just plugged in the card number and charged it. They have employees that are committing fraud. This is not a way to do business and will be reported to BBB as well as the local authorities. This will give UHAUL corporate a bad name for a location in S Florida that is stealing money off credit cards.

Clarence G. on

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I hate to be pessimistic, but my experience at this location was not satisfactory to me. Customer service was poor and unprofessional. I was over charged for rental fees. I was charged for gas that I replaced in truck. I will use u-haul again, but not at the location in question.

Jorge F. on

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Lori C. on

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Hello An additional $92 was taken out of my account when I dropped the truck off and signed off with the guy in person I was given the documents saying all good and $39 was the amount paid please help

uzama Z. on

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Javier B. on

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Harry P. on

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had a guaranteed reservation for a 5x8 cargo trailer. Upon arrival to pick up the cargo trailer was NOT available. the only cargo trailer available was a 6x12. I expected a guarantee to be a guarantee. There is a banner stating if your guarantee is not met, you will receive a $50.00 bonus from U-Haul. I am asking for the $50.00.

Anchalee W. on

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nice

Jose D. on

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This location is pretty awful in terms of how it is maintained. It looks like a busted old house. Sure I don't need anything fancy but this place was nasty. Mosquitoes in the office, junk everywhere...Very poorly managed. I had "reserved" a 10' truck but the one I was to get had been reported stolen by an employee with a long history of drug abuse apparently. I'm not making this up. This person stole the truck then returned it with a note. SO the truck was there and it was in normal good condition...but the system had the truck locked as stolen even though the police had released it. Police said they could do nothing. Finally a person returned a van and we took that. Needless to say it was a unique experience. The truck was fine and the rest went well but it was not ideal to say the least. Uhaul managers...You need to have some basic standards for locations....Next time I will go the distance and find a full-fledged Uhaul (if I use Uhaul) and not got to one of these local dealers...At the very least, check out the location if possible before you rent.

Luis A C. on

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Ramon was great to work with

DANIELA B. on

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Celina J. on

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SUSAN C. on

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Horea P. on

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Tracy J. on

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Low tire indicator was active. Told not to worry about it. Need to give ability to fix

David S. on

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Alan S. on

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Maybe it would be nice if the office was a little cleaner. Staff was very friendly and helpful.

Adrian R. on

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The mileage was different. I called and let them know about it. I even uploaded the photo with different milage and still got charged for the extra miles

Orly C. on

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The guy wanted to charge me extra 50 miles on my bill very bad attitude and almost left before closing time I coughed him on time

GLEN S. on

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Dana H. on

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Sebastian L. on

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I have been renting from this Hollywood location for the past 3 years. Always flawless transaction Thank you

GARY ROBERT K. on

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The pickup location looks like a auto/truck graveyard! The Uhaul truck cab had german roaches. I will never go to this location again!

Tim G. on

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Just dropped off the trailer there. They were closed at the time.. Someone was there, but just said they were closed.

Yuriel L. on

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Dillon G. on

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Raul D. on

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Nothing to improve.

Liviu D. on

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unfriendly people

IVAN A. on

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