Customer Reviews for Holmes Motors Inc
(U-Haul Neighborhood Dealer)

23 reviews

405 Eastern Blvd   Montgomery, AL 36117

(334) 281-3923

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed

Services at this Location:

Contact Us

(334) 281-3923

405 Eastern Blvd
Montgomery, AL 36117

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stefanie C. 
Rating:
1.0

Customer did not leave a comment.

SHIRLEY H. 
Rating:
3.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
4.0

Better explanation of documenting defects on the body of the truck. It was not explained that we would need to take pictures of any defects and upload it through email. By the time I saw the email, it had already expired.

SHEQUANDA Y. 
Rating:
2.0

Equipment was stored at the end of a narrow drive in a grassy field which badly needed mowing. The equipment I received was badly scratched and cracked (fenders) and only one tail light worked. The lift handle (the steel loop you hold to lift the trailer onto the ball) was broken and rusty on one end. The lady manning the rental desk was friendly and helpful, however.

Terry B. 
Rating:
5.0

Customer service was great

Jason R. 
Rating:
5.0

Can not upload my photos on the app. Where can I send my pics as to not get any unnecessary charges

Darrel J. 
Rating:
5.0

Thank you'll for everything

Alan J. 
Rating:
3.0

Customer did not leave a comment.

Sheldon H. 
Rating:
3.0

Staff seems unfamiliar with operations; policies are not communicated clearly.

Jennifer P. 
Rating:
2.0

The truck was nasty, it was like riding inside an ashtray. It also seemed to have never had it's tires balanced or any power steering maintenance performed. It storage area was also dirty and littered with trash. The people at the rental site acted as if this was the first time they had ever had someone come to pick up a truck. So to make a next visit better, I guess have them actually take care of the trucks after people return them.

ELIZABETH F. 
Rating:
2.0

Customer did not leave a comment.

Shuntesia L. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

After switching my pick up location 4 times, the last time for seemingly no reason I will not be using U-Haul again. Spent over an hour on hold trying to find out why we were being moved with no explanation and no seeming concern by people on the phone. Terrible customer service. One way rentals with a Penske was far easier.

Robert R. 
Rating:
3.0

The trailer had an ant infestation problem which permeated my belongings over the 15 hours fro the pick up location to my final destination.

Martha R. 
Rating:
5.0

I found no issues, everything was great! Thanks so much, we really enjoyed the U-Haul experience! Have a Fantastic Day from Mike with Southern Sweet Bee LLC.

MIKE K. 
Rating:
5.0

STAFF VERY HELPFUL......WOULD USE THIS LOCATION AGAIN.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
4.0

Spoke with Mimi to reserve u-haul ,she was very helpful and pleasant this process made everything real easy for pick up.

Zettie B. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
3.0

Used for drop-off only.

barbara A. 
Rating:
4.0

I was impressed with my agent, who came in on her off day! The truck was very clean and ready upon arrival. However. , I was given one quote for insurance at a rate of 14.00 but when I arrived it was increased to 28.00 dollars. I am a public school teacher on limited funds and any pay increase came as a "shock".

karen W. 
No reviews have been submitted for this location.

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