Customer Reviews for Holt Garden Center
(U-Haul Neighborhood Dealer)

68 reviews

11602 Ramona Av   Chino, CA 91710
(Major cross streets Ramona ave and Francis)

(909) 393-8186

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(909) 393-8186

11602 Ramona Av
Chino, CA 91710
(Major cross streets Ramona ave and Francis)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Place was a dump. No clear signs, gps takes you to wrong address and is a residential household. When you get to the yard, there is trash everywhere, no marked signs and when I explained employee that I was not provided a dolly but paid for one...I received no reimbursement or explanation. Just okay you can leave thank you...terrible service.

FAUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

jarrett R. 
Rating:
1.0

nor do they check the vehicle when you deliver it or to end the contract they only take the keys and the last time they did not note the delivery and they charged me an extra day

JORGE C. 
Rating:
2.0

It's just not really made for UHaul.

Robert G. 
Rating:
1.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The chino location on La Palma was a pain in the ass to work with? The policies that Uhaul has in place to rent equipment make it not so user friendly. However this chino location was awesome to work with. Sincerely, Daniel Sanchez

DANNY S. 
Rating:
5.0

The manager was nice and polite.

Kevin T. 
Rating:
2.0

Office was a mess and not really set up for a customer. The location was convenient.

William S. 
Rating:
1.0

My appointment was for 10:30 the owner was late got there after 11 when i picked up the truck. His manager did not speak English i waited a long time i had to call Uhaul reservation. To ask about my reservation and also the gasoline was under half a tank and when i returned the truck. They charged me $29 dls for gas maybe just needed 2 extra gallons to make it a half a tank and also. To drop it off. The owner was not there and his assistant speaks only korean and i had to wait in the rain with muddy ground sine that place is a nursery and to top it off tgey charged m e for 3 days i only had it for two days and Michael Park said its because its only for a ten hour period I was telling him no its for 24 hrs. Do not rent from Holt nursery

Claudia M. 
Rating:
4.0

Customer did not leave a comment.

Christina R. 
Rating:
1.0

Guy didn't ask for my name didn't want to go through the inspection, didn't want to see the issue with the truck he just said “give me key, go!”

Eduardo L. 
Rating:
3.0

Either the hours listed on uhauls website for this pick up location was incorrect, or uhaul services were not ready at the time the website stated the business opened. I arrived at 9am which is the stated operation hours on uhauls website, i was told by an operative to come back at 10am when they "opened"

Shelby C. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
1.0

The person on the location was on the phone and didn't even bother greeting me He asked us to leave the keys on his desk and when U got home I was charged for an extra day without even giving me a reason

Muhammadhabibade K. 
Rating:
5.0

Customer did not leave a comment.

Jenna R. 
Rating:
5.0

Customer did not leave a comment.

faaiuaso L. 
Rating:
3.0

Late showing up. No wear to drop key after hours.

Ted R. 
Rating:
2.0

I rented a truck and dolly for 5 days and the dolly was almost the same price as the truck rental. I'll never rent from uhaul again

Steve G. 
Rating:
5.0

Great service and great equipment

FRED B. 
Rating:
1.0

Customer did not leave a comment.

Kamran M. 
Rating:
1.0

Set schedule for 9-1pm go there st 9 the uhaul person was not there so I had to wait till about 945am till he got there. Very rude not accommodating the fact that I was set back on schedule. Very disappointed won't be using uhaul again

Miguel R. 
Rating:
3.0

Everything went well

David C. 
Rating:
5.0

Customer did not leave a comment.

Abraham T. 
Rating:
4.0

Customer did not leave a comment.

Ramesh C. 
Rating:
1.0

This was a place that is hard to describe. The man running it was harvesting and cleaning persimmons in the front room of what appeared to be an old house. He could not interpret my reservation, telling me the location I intended to return the truck to didn't exist and he would set it up as “customer doesn't know”. But, the location information was printed on the receipt I was given just as I set it up. This place appeared to be a farm of some type with piles of chopped wood as tall as a house, and just two trucks. Not a professional environment at all.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHEN K. 
Rating:
5.0

Just a little hard to find very nice man that helped me I think his name is mike

guillermo J. 
Rating:
1.0

Regarding the pick up in California. The fuel gauge showed les than 3/4 of a tank upon receipt. The owner showed up roughly 30 minutes after the appointment and that delayed the packing of my truck making the day hotter. As the pick-up location was a landscape nursery in part, I had ants in the truck and killed 7 that I saw while driving. The truck worked well beyond the initial experience and the drop off location in Utah was excellent!

Benjamin L. 
Rating:
1.0

Reservation was made for a pick-up of a 10' truck and a appliance dolly at 8 AM on 8/11/18. Upon arrival, no equipment is ready, and the representative we are supposed to call for 24 hour assistance does not answer the phone. Fast forward, we are FINALLY able to get ahold of the representative who was supposed to have prepared our equipment for us, and are advised they will arrive at 9 AM the earliest. They show up at 9:30 AM, and our entire moving schedule is now delayed by an hour and a half.

Irene S. 
Rating:
1.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Enrique G. 
Rating:
1.0

This place is a fucking joke. The truck was a peice of shit. Sorry for my French but this was the worse I have EVER experienced!!!!!

Antonio V. 
Rating:
4.0

Customer did not leave a comment.

kris K. 
Rating:
3.0

Very disappointed the truck we rented had no ramp. I had to move a fridge and could do that because there was no ramp.

Esmeralda R. 
Rating:
1.0

Horrible service, the people were extremely rude and when we turned in the truck we didn't get a final receipt. He staff didn't check the truck and just shooed us away and told us a worker out side would take the key that we could just leave.

Jose C. 
Rating:
3.0

Customer service was very slow and the person was on the phone and never came out to look at the truck

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Sharon K. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
1.0

The person in charge of renting the uhaul was late. The back had been opened so there was water in the back of the truck. When we went to return the truck at our scheduled drop off time [9pm] they were close and there was nowhere to leave it. So i had to make a second trip back the next morning. Which resulted in extra mileage and extra gas needing to be put in the tank. And me having to miss 2 hours of work to bring it back.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Irene J. 
Rating:
1.0

Customer did not leave a comment.

Rafael V. 
Rating:
1.0

When I arrived at 8:10 am there two guys working. One of them motioned me where to park in the mud. No one spoke English. The guy took a picture of the odometer and gas gauge. I asked for a receipt and he shook his head no and motioned me to leave. I later-received an Email with a retuurn at 11:53 am and $40 additional fee.

jim L. 
Rating:
1.0

No one was there to check in. The only person there could not speak English and yelled. Dirt parking lot. Not helpful at all. Horrible experience.

James S. 
Rating:
1.0

Truck was very dirty, and ran very poorly. There is an exhaust leak that could make a driver very sick if in traffic with windows rolled up. THIS TRUCK WAS HORRIBLE.

Clayton W. 
Rating:
1.0

it took nearly an hour to pick up my u haul because the gentleman was having issues with the computer. I tried returning the u haul the same day (July 17) and when I called to drop it off at 5:15 pm I was told that this location would be open until 7pm so I made the far drive and once I arrived to drop off the location was closed. At tis time it was still only 5:45pm so I called again and the woman told me she made a mistake and that this location closed at 5pm. Not only did I waste my time driving back and fourth, but I also ended up going over the miles thus paying an additional $90! I am very disappointed with service at U-Haul.

jamy R. 
Rating:
5.0

Very friendly people. Check in and check out were quick and easy! Would definitely use them again.

ANNA A. 
Rating:
1.0

Had reservations however still took owner of place 40 mins to give the keys to the truck. I requested furniture pads, was charged for them but didn't recieve them. In addition, 25 mins after returning the truck (already left location) I received a phone call from owner stating I have to put Gas in the truck or will get charged $49.99 if not. This was not discussed prior or we would have done it. Luckly we don't live super far, however I just had a baby (9 days prior), just bought a home. It was too much of an inconvenience. Never again.

marian D. 
Rating:
5.0

Customer did not leave a comment.

antonio P. 
Rating:
3.0

Truck was in great working condition, but it was at a nursery so the truck was really dirty/dusty.

Jose R. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Did not give me a reciept

katherine M. 
Rating:
1.0

Need

carmen M. 
Rating:
3.0

Although this location was very good to deal with, my original reservation was at a different location. when I arrived to pick up my truck, I was told that I had the truck for a two hour rental. i specifically discussed a 6 hour rental with the original reservation. Although I was helped at this new location, it was a smaller truck and added 34 miles round trip to my costs as well as needing to do 4 trips for a local move that should have been two. Overall, this experience with U Haul has been poor. The Ramona location was nice to deal with. I left a message with the area manager and have not heard back as of yet. Thank you.

OMAR D. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Very good place. I will be renting in about a month at same place.

Marco R. 
Rating:
4.0

Customer did not leave a comment.

Toby P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

ANN P. 
Rating:
5.0

This is a great location. The person on site is very friendly and helpful. He came out to greet us even before we had the trailed parked. He was very efficient and was able to easily find my reservation even though I had forgotten my paperwork. Really nice people at this location.

KAREN M. 
Rating:
1.0

I ordered a 17 foot truck and got a 14 for the same price, the truck was very very messy, and the guy at pickup location was very unprofessional

BRANDON K. 
Rating:
4.0

The truck was NOT cleaned out before I picked it up. The store guy was very friendly though and helped me out a lot.

JOSH L. 
Rating:
3.0

Make sure the equipment is working order before it is sent out! Make the chains on the trailers adjustable for different types of vehicles. Make sure the equipment is CLEAN!

No reviews have been submitted for this location.

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