Customer Reviews for Holts Mini Mart
(U-Haul Neighborhood Dealer)

311 reviews

920 Industrial Blvd   Ellijay, GA 30540

(706) 635-5445

Hours

  • Mon–Fri
    5 am–11 pm
  • Sat–Sun
    6 am–10 pm

Services at this Location:

Contact Us

(706) 635-5445

920 Industrial Blvd
Ellijay, GA 30540

Services at this Location:

Hours

  • Mon–Fri
    5 am–11 pm
  • Sat–Sun
    6 am–10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I have rented from Holt's many times now, and it's always a quick and efficient experience! Every time I have a question or have something unexpected happen, Holt's always provides me with knowledgeable solutions and answers. Would 100% recommend renting from this location!

Autamn W. 
Rating:
5.0

Thank you

bruce P. 
Rating:
3.0

It was a gas station and hard to park the trailer with everyone trying to get fuel. Clerk was nice. But said park it over there. We on to the next customer. I could have gone back and drove off with it ! Not what I am used to ?

Thomas T. 
Rating:
4.0

Overtall very satisfied!

Roy T. 
Rating:
4.0

Customer did not leave a comment.

anthony A. 
Rating:
4.0

More maintenance on equipment

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
2.0

I had to set up the pick up over the convenience store phone with the store owner - the cashier at the store had no idea how to complete the reservation. Once the reservation was complete, I walked out to the car carrier and discovered that one set of canvas tire straps was missing off the carrier - couldn't use. I had to drive a few miles to a different store to retrieve a (very nice) replacement car carrier which I then used. The contract still had the incorrect (damaged) car carrier on it. The women at both locations were very friendly, but I feel like they need to be able to handle setting up the whole process.

James B. 
Rating:
5.0

Everyone was extremely nice and helpful and I had a lot of changes they had to do for me due to unforseen circumstances. Will definitely continue to use them and recommend Holts.

Sandy R. 
Rating:
3.0

The truck was filthy. It was covered in an inch of dirt in the back. We had to sweep and mop the whole truck before we could even use it. Never rented a truck this dirty before.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
1.0

Customer did not leave a comment.

CHARLES Y. 
Rating:
2.0

This location is grossly understaffed. One store clerk member to manage a very busy convienence store / gas station & Uhaul rentals. Woman at this location very kind & assistive despite overworked conditions. High praises for her. UHaul precheck out app was useless, kept kicking me out after a certain point. Store clerk had to reenter info manually. Store clerk had to pull truck out for me which resulted in blocking the exit from the gas pumps & some irate customers blowing horns at me while I was trying to adjust exterior mirrors which I could not, so I left unable to see behind me. Again NOT the store clerks fault.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Dorothy W. 
Rating:
5.0

Great easy service..

Julie A. 
Rating:
3.0

Location is crowded and hard to drop equipment. Attendant was busy and was aggravated that I dropped the trailer and unhooked without her being out there. She tried to get me to re-hook and move the trailer, but I didn't.

Curtis N. 
Rating:
4.0

Customer did not leave a comment.

Curtis N. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
4.0

Customer did not leave a comment.

BRAD M. 
Rating:
3.0

I would need all the details up front such as it will cost $100 with cash and the actual price for the card didn't know that had to go run back and forth cuz I'm a broke ass very annoying

daniel A. 
Rating:
5.0

Customer did not leave a comment.

Valerie K. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Have the truck ready for pick up where you say it can be picked up.

Sean N. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Not a lot of parking or space to move trucks/trailers around with gas station traffic, but it was okay overall

Michael O. 
Rating:
5.0

Really good people and easy to get along with very good equipment thanks

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Rory S. 
Rating:
2.0

Very slow to get rental. The clerk kept allowing other customers to check out. Long wait time to pick up. Very frustrating.

James W. 
Rating:
1.0

cab reeked of stale cigarette smoke, really bad ,just terrible the cargo bay of truck had a bad odor of rotten household garbage or worse, there was no area to leave my car on property , was told to park next door at a vacant lot, mighty shady. just happy car was not towed. Somebody better get busy and make this right real fast, no reason for this type of service

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

DEREK H. 
Rating:
5.0

Customer did not leave a comment.

Raiford C. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Great service and understanding of the contract which included a deposit return. Overall my U-Haul experience has been a good one. I'll definitely use U-Haul again if the need arises. Thanks for being there.

Roger R. 
Rating:
2.0

Location didn't have the dolly I reserved. Blankets were piled in a trailer. Computer wasn't working so had to complete rental with someone over the phone.

Roger A. 
Rating:
3.0

Clerk that checked in trailer was abrupt and testy.

Murray M. 
Rating:
5.0

Customer did not leave a comment.

ken Y. 
Rating:
3.0

A bit disorganized. Told me to leave the keys in the truck and they would inspect later. I was a little uncomfortable with this process.

William D. 
Rating:
5.0

Nothing the service was great

lowell S. 
Rating:
5.0

Gal was super busy and by herself. and still managed to provide friendly customer service. Great experience on both ends.

Tanya C. 
Rating:
4.0

There was a noise that was loud and very concerning that there was something wrong with the vehicle even though no dash lights were lit or alerting to issues. The site personnel was kind and assisted as quickly as possible.

Meredyth A. 
Rating:
2.0

Asked for assistance in getting trailer off hitch. Employee stated all they do is check rental and I was on my own

Chris L. 
Rating:
5.0

GREAT JOB. PROFESSIONAL AND FREINDLY.

Charles S. 
Rating:
3.0

This was not smooth at all- the website didn't work from the get go, the truck hadn't been checked in the night before so had to be checked in before we could check it out and ultimately the store clerk had to enter everything. The staff at the location was friendly and helpful.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
3.0

Customer did not leave a comment.

CLYDE W. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
1.0

The 2 ladies running this location were not trained in how to operate your systems. I filled everything out online and the process should have been simple however I was onsite with the clerk for 30 minutes trying to get this handled. From the very beginning she was lost. She kept asking for help from another lady who kept cursing and saying she hated her job and she was ready "f***ing" quite. The lady checking me in then re-did my reservation and somehow marked me as wanting the insurance however online I clearly said that I did NOT want your insurance. When she finally sent me the online contract to my email I saw it and brought it up to her. She had her coworker call "Nick" and tell him to remove it to which he had them tell me that if anything happened that it would be on me. I told them that was fine. Nick supposedly told them that he would remove it but to this day it has not been removed. I tried calling the location multiple times and they do not answer. I have been wrongfully charged for something that I did not ask for. I was then given the truck and was not given the opportunity to fill out anything concerning its condition to which I asked the Clerk about and she said that they had already filled the condition out and no need to worry about it. I went out to the truck to find that the windshield had been cracked all the way across the window, the truck was dirty in and out, there was no gas at all, and there were multiple service lights on. I documented all of this in multiple pictures as I knew that someone would try and blame me for this. Lastly, once I got down the road about 30 minutes, I attempted to turn the air conditioning on only to find out that it would only blow warm air. I had to drive 2.5 hours on a hot May Day with no air conditioning. I again tried to call the rental location and they did not pick up. This location failed me as a customer in a horrible way especially when I went to turn the truck back in and they attempted to charge me for the cracked window...thankfully I was smart enough to document all of this in images before I left when I picked it up. I will never do business with this location again.

Robert P. 
Rating:
5.0

Very smooth operation

Alan H. 
Rating:
4.0

The transmission was slipping the shifter arm about to fall off! The air conditioning didn't work and was the dirtiest uhaul I have ever seen

Doug P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

the truck itself rode really rough and made it difficult to keep my items secured while driving. But the rental experiece was otherwise good. Easy pick up and return at Holts mini mart. Would use them again.

Thomas K. 
Rating:
5.0

Store operator very efficient and responsive.

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
4.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Ulrick G. 
Rating:
5.0

Make sure to keep a u- haul there at all times

Gina G. 
Rating:
5.0

Customer did not leave a comment.

Hugo B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great place to rent from I'll definitely use them again

Travis C. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
1.0

I'm pregnant the lady wouldn't help unload the LG trailer at all said not her job yo do so

Bobbi H. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
3.0

Apparently their internet was down which delayed finalizing the transaction. Otherwise everything was handled as agreed and efficiently.

John N. 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Service was excellent ! Maintain what you're doing!

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Ginger T. 
Rating:
3.0

Customer did not leave a comment.

Ramanan V. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
1.0

Get your shit together

Willie B. 
Rating:
3.0

Have the equipment I reserved available. I reserved an appliance dolly and there was not one available.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Caleb H. 
Rating:
1.0

First, we were told the day before our move nothing was available. We were not given any assistance in finding another alternative or location. We had to persist with someone helping us. We found a location; however we again were told the day of they didn't have a truck for us. We ended up with a truck double the size we needed and double the cost. The trucks headlight was out. The truck itself had a lot of debris on the inside. Worst experience we've had with Uhaul. It was frustrating that they didn't call us until the day before our planned move. Not happy and very frustrated with the whole process. Could have been handled so much differently.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
3.0

Very quick and courteous service, friendly and efficient staff. I would highly recommend this location due to the staff, Location is average, but service was great.

David F. 
Rating:
5.0

Check in to return trailer was very easy, thank you

judith J. 
Rating:
5.0

The female who I returned the trailer to was the only person working at a gas station/mini mart. In between customers she took the time to come outside and show me where the only spot they had left for Uhaul products was located. After she helped me she went right back inside to take care of her other customers.

Alvin J. 
Rating:
5.0

Very nice helpful people… no issues whatsoever.

PAULA L. 
Rating:
2.0

Due to understaffing at this location, customer assistance was not available during hookup and unhooking. Customers of the mini-mart demanded service and so I had to utilize customers of the gas station to help lift the trailer tongue. The first trailer's lights didn't work with my vehicle; second one worked fine.

GAIL W. 
Rating:
3.0

Customer did not leave a comment.

CRAIG S. 
Rating:
2.0

1. Don't rent trucks with an empty tank. I expect a full tank when I rent and I'll return it full. I had to put gas in as soon as I cranked it up. This location is actually a gas station so there's fuel onsite. I don't understand this. Lazy. 2. Don't ring up the beer sales from this store during my transaction. Finish with your rental while the other store customer waits. Or vice versa. Whoever was there first should have their entire transaction completed instead of doing two at a time. Rude and Inconsiderate of my time. Clerk rang up two beer sales while trying to multitask my rental. I applaud her efforts and she was very nice to me, but I'd like to be fully waited on when it becomes my turn.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
5.0

Always quick and professional Service!

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Nell B. 
Rating:
5.0

I was charged for the insurance plus it was only supposed to be the basic they had told me when I picked up they took off the extra but I was still charged

CAMBLE L. 
Rating:
5.0

Customer did not leave a comment.

Krystal K. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

DENISE N. 
Rating:
2.0

The drop off location agreed upon wouldnt accept the trailer. That's fine, but a phone call would have been appreciated. The actual place I dropped off was clean and polite, but I was rather upset at the original location and the lack of care there. The agent said "its not my fault" that her lot was full. Sure, but a phone call would have been lovely.

Maggie H. 
Rating:
1.0

Clean/bomb/fumigate the truck. Who wants to put their possessions in a truck with cockroaches? Horrible situation.

ERIC S. 
Rating:
4.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer did not leave a comment.

deborah J. 
Rating:
5.0

The clerk was wonderful and so helpful. We had questions regarding operation and she jumped right in and answered everything. Attempting to verify/confirm the reservation was a bit stressful; however, that was the 800 number and Wendy assisted us.

LAWRENCE H. 
No reviews have been submitted for this location.

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