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cindy P
Customer Reviews for Holy Hill Road Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unfortunately, your system was down for over an hour and a half so I had to sit and wait for my truck before I could even leave which put me behind in my move and much later into the evening than I wanted.
Greg RUHAUL REPRESENTATIVE WAS VERY PLEASANT AND HELPFULL TO DEAL WITH. WOULD HIGHLY RE OMMEND THIS LOCATION
Mark RHave supplies on hand that were requested. No furniture pads were available for me.
peter sThese private pick up/ drop off locations seem very lax and don’t have the equipment knowledge of a regular UHaul hub.
Cynthia PThe gas station attendant seemed surprised that I was there dropping the vehicle off. I wasn't completely certain I should leave the vehicle keys with him. If there had not been other Uhaul trucks present, I probably would have gone to a different location.
Nathen DThe service tech was very good! The rental had maintenance issues with the brakes that need to be resolved.
William HClerk needed better training
Charles FThe truck was plowed in and had a heavy covering of snow and ice on the windows. The furniture dolly i ordered wasn’t there. I had reserved the truck for 9:30. It wasn’t unstuck and cleaned off until 10:30. I had people waiting to help me. It was awful
Judy MThe truck was covered in snow and ice with no scraper. The tank was only 1/4 full when I picked it up, and the trucks steering was not aligned and kept pulling to the right. Not impressed with this experience.
Kenneth WI ordered a cart and there was none. Luckily I knew someone that had one. A little upset about that
Lisa SThe guy was super nice and friendly. Easy process!!
Samuel HThe lady, Makayla (probably wrong spelling), at the front counter did a great job of explaining everything and made the process extremely efficient. Thanks to her we will be going back to the Holy Hill location.
Jordan GI left this information with the cashier when I dropped the unit off. The universal joints on the drive shaft are SHOT! Above 40 mph the truck vibrates substantially and the steering was very squeaky and loose. When you put the truck in park the drive shaft would ring due to worn joints. Thankfully my move was only local and nothing over 45 mph. I would not rent this to someone utilizing for freeway or long moves until maintenance could be preformed on drive shaft and steering. Other than that... the move was completed. Thank you!
Guy GGreat customer service. Staff friendly and helpful.
Vince vYou nailed it! Thanks.
Pat SI didn't get the young lady's name but she was great. Very pleasant experience. I'd definitely would rent again from this location.
Cynthia WExcellent rental experience. Quick and easy check out and check in, pleasant employees, everything explained well, no surprises, no waiting. Definitely recommend this location.
Jeff OThe drop-off locations was significantly better than the pickup location. The staff were friendly. I explained the issues I had had with the truck and they said they would call U-haul corporate to let them know of all the issues with the truck. I have heard nothing from U-haul after several weeks of waiting and sending previously stated email.
Bradley WEmpty out the uhaul before renting to another customer, clean it as well and don't leave garbage in the cabin.
JACOB GThe only complaint I have is the truck smelled like piss. I couldn’t be in it without the windows down
Jacob J