Customer Reviews for Hometown Auto Group

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hometown Auto Group

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masih s. on

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it is all good

Jamie K. on

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Rebecca A. on

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Earl T. on

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Very helpful and courteous person completing my rebtal

jeffrey w. on

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Rod R. on

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Richard K. on

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Excellent service. Came right out to truck as I was pulling in lot. Quick paperwork and I was on my way.

Richard E. on

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The experience was very professional

Dino S. on

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donald a. on

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William J. on

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MARY W. on

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Had to wait almost an hour to pick up b/c they were not open. Very frustrating!

William N. on

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Got charged another $420 after 3 hours on the phone trying to figure out what was going to be done with a flat on the trailer. Agreed to drop it off at a different location at NO EXTRA CHARGE! That's a LOT more than NO charge!

Thomas B. on

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Was not scheduled for the correct time. I've rented two uhauls in the last month and a half and I've had horrible customer service for scheduling pick up times through Uhauls customer service. Luckily, Hometown Auto was able to help us reschedule after much frustration. Thank goodness you have good local branches. Disappointed in Uhauls corporate customer service.

Jennifer K. on

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The help I received at Hometown was fantastic. They were very helpful in helping me get a refund for the rental.

Ronald F. on

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Jeff K. on

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greg a. on

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Debra H. on

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Not open when I dropped off, it was checked in and then it was requested that I go back and remove empty boxes from the truck or get charged a cleaning fee. Admitted his son checked the truck in wrong but I had to drive clear across town to fix what was their issue.

Susan T. on

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We scheduled moving labor but they did not show up. They should be held accountable for their lack of responsibility. There was not any communication from the company saying that they would be late or had to cancel. Poor business, delayed the trip by one day and interfered with the scheduled help for the unload in Iowa. Very disappointed.

becky l. on

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Jeffrey C. on

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John C. on

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BATURA O. on

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Great customer service and expediency.

Greg J. on

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Joe F. on

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lee b. on

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Hometown was very friendly, helpful and competent.

john h. on

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Greg M. on

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