We will sacrifice alot in order to not hire a live individual. Overall, reasonably smooth processLouis C.
Customer Reviews for Homewood Encore Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Back right tire was low when given to us. Had to pick up in a different location than originally told. When we got there, took almost 30 minutes because it would show them I had done online check in.brianna E.
Good easy experienceSusan M.
Be more clear with the pricing. I somehow ended up with a rental cost me $200Herman M.
They were very quick and nice.Kiawanis W.
The pickup was fine. The lady that checked me in didn't speak/read English very well- she allowed me to come behind the counter to help her located the reservation and that sped up the process. The truck had an odd interior odor, but was clean.Clifford C.
Make sure it's equipt with everything customer pay for and make sure it's CLEANEDEloise J.
Do not change my selected pickup locationMelissa B.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Joseph S.
Nothing wrong with the location or lady who did the rental. I was scheduled to pick up in Tuscaloosa AL and changed only after I prepaid about 54 miles East. If I had not prepaid I would have been really messed over. Truck was great. They upgraded it to a 26â€ but I needed a 20' because of a tight space.Jeff C.
Picking up the uhaul was a horrible experience. The woman checking us out didn't know anything about Uhaul or it's systems. I entered all of my information into the computer for her. After an hour of going back and forth with her, I finally got the keys. When I went to the truck, I found it had not been cleaned, had less than half a tank of gas, and didn't have the dolly or moving pads I had reserved. Her response when I asked about it (or anything) was â€œI don't knowâ€.Lauren W.
It is a convenient store and gas station, not set up as a Uhaul drop off.Rodney G.
Sent me a text message 24 hours in advance to tell me that the reservation had changed to almost 6 hours after my original reservation time. When I got to the location it was an actual gas station and I asked the attendant about moving help and all she said was â€œâ€˜my part of this is done.â€ I tried to call and got put on hold and transferred endlessly, and when I finally reached someone they didn't listen to anything I said, talked over me, and finally transferred me again. I set up an account online and (after they changed the reservation) I tried to log in and it said â€œno reservation.â€ I suspect they deleted the account because they didn't want me to change anything. I could not check in or out or look at moving help options the entire move. Uhaul will never get another cent from me. I just hope one day they'll be held accountable for their dirty dealings.Nicholas B.
The u haul app did not work, the gas station worker did not know how to help, I didn't get a credit for driving fewer miles. Will never use this location again!Richard F.
This was not our requested location, but it was still close to our storage pick up destination. We were notified of the change via text the night before, which was fine. Drove from Tuscaloosa and location was tough to find using GPS navigation. We ended up using a couple of u-turns during a very busy time of the day, 8:30 AM. Location was extremely busy with only one employee tasked to manage both the UHaul transaction as well as the Shell customers. The clerk was very helpful, but she needed to call someone on the phone to work out rental. I had checked in online, expecting to only have to pick up keys. Instead, the employee was on the phone for about 15 minutes getting instructions on how to complete the transaction. I reserved a dolly, but it was not in the back of the truck. However, we were not charged for it either. It was so busy, I did not bother going back to the counter asking about it so as not to delay us any longer.Edward S.
Customer did not leave a comment.Benjamin H.
There was a communicatipng barrier to start off with but she was very nice. My friend called a head for me and I came from Brookwood to Bham. The original scheme was for me to keep it over night. Yet the young lady asked me when I was bringing it back. Wasn't for certain and told her at 6 so I got back at 8. I. Was charge another fee of 19.95. This was my 3rd time doing business with Uhaul and I'm expecting a credit backCLYDE J.
Customer did not leave a comment.Ashley E.
I returned the van on time and handed the key to the employee behind the counter. He told me I would receive an email receipt. The van remained out on my account for four days. I called U-Haul every day and was told it would be taken care of. The 5 people I spoke with were concerned and did what they could do to fix the issue. Unfortunately they had no authority to actually close the rental. Finally of day 4 after once again calling and holding for over 20 minutes I miraculously received an email receipt a new the van was taken off my account. I will never do business with this Shell Service Station. I will not even purchase gas at this location.JOHN B.
Customer did not leave a comment.Freemonia B.
Customer did not leave a comment.melba C.
Inflate your trucks' tires so new customers don't have to deal with dashboard warning lights. Don't make customers wait over an hour to pick up a truck because a manager isn't present and does not seem to be in a hurry to help. Very, very poor customer experience.Joseph W.
Customer did not leave a comment.Adam R.
What I ordered was not there. I was told the day before the location was changed and it still wasn't there. Completely ridiculous that I was told my order would be there and it wasn't. The manager at the gas station was wonderful. The U-Haul side of things was terrible.Luke K.
Customer did not leave a comment.Kevin W.
My experience with this location is fine. However, I was sent there AFTER my original reservation was interrupted . . . I was sent to another location (Mountain Brook) for a 5:30 appointment, but when I arrived, a sign on the door said they left the location at 5:00.MICHAEL F.
The equipment requested was not on site, vendor seemed to have limited information or knowledge and although polite did not seem to have an interest in confirming all details. I would rather use a more professional, just U-Haul location.Rose R.
Customer did not leave a comment.Randy M.
Everyone was so nice and helpful. Such an easy experience.Teresa W.
This was my first time using Uhaul and they overcharged me nearly double amount shown in the contract. After calling them a dozen of times over more than a week and got into contact with a Uhaul employee, they returned half of the overcharge. I'm still f*** up at the end. What a horrible experience!Minh N.
Customer did not leave a comment.Baker F.
Clarify the costs ie fuel. I drove with the engine on for max 30 mins total 2 miles and was charged 9$ for fuel. I mean that's just ridiculous. The car was dangerous to drive. I just had to get my queen bed matress and a few boxes to new apartment which is on a height. The u-haul barely made it and couple of times the wheels rotated with it going backwards and the brakes were so bad that at 30 mph you have to start breaking at least 4 to 5 times the distance you normally would. This u-haul was extremely dangerous and I am lucky to not have gotten in an accident or getting the u-haul damaged. The customer service to help set up the account was wonderful and smooth. The app is extremely glitchy though and had to repeat steps multiple times. I had a short notice to get this done but I knowing what I know now, I would think twice before getting u-haul.Mustafa M.
Customer did not leave a comment.brenda F.
Definitely recommend reserving online. Pick up counter is in a convenience store that can get crowded.John H.
Customer did not leave a comment.Jay P.
Customer did not leave a comment.Paula K.
I was over charged $500 because of an error with the recorded mileage. I put 20 miles on the truck but my final bill said I put 400+ miles. I want my money back! Uhaul stole my money.Chris R.
A lotCharley W.
Customer did not leave a comment.Andy C.
Agent was friendly and helpful. Truck was ready to go.Robert M.
Do not rent UHauls from this location. Have been using UHaul for more than 30 years and this was the first really bad experience I've had.Brent C.
Customer did not leave a comment.James M.
You overcharged me by a week. This was a one day rental.peter S.
It took 2 hours for the clerk to give me the keys and she was very unhelpful in explaining why the process took so long.NICKOLAS M.
Customer did not leave a comment.Tyler W.
My pick up was at gas station, which they only had one attendant. The person working there told me that she normally does handle the paperwork but she will do her best. It took 35 minutes for her to complete the paperwork while waiting on customers. Not her fault. Make the wait time calling customer service less than a fifteen minute wait.jim B.
Small gas station parking lot. They were very friendly but not much spacePhillip P.
This is not the pick up location we requested...two others would have been closer. There was no U-Haul rep on duty when we picked it up and the station attendant was. Or able to help us. Blankets were left on the truck we did not request, there was no dolly which we did request, and I ordeeed a 10 foot truck and it was 15 feet.Teresa L.
Customer did not leave a comment.Fernando P.
We have used U-Haul numerous times over the years and never had a bad experience. However, this past rental was the worst. The truck we had reserved was not ready and we had to wait at least 30 minutes to correct a mistake from the previous client. That would not have been so bad had the agent at the Shell Station not been extremely rude. He was completely unhelpful and very hard to communicate with. The experience put a very bad taste in our mouth about ever using U-Haul again. I rarely complain about bad service but this was not good and felt you should know about this employee.Sharp G.
Customer did not leave a comment.SCOT N.
Trash, Julio was the rep I was supposed to deal with. Instead I dealt with him via a shell station employees cell phone. He didn't provide moving pads which were requested and changed the type of rental originally selected. Will be the last time using Uhaul especially now with all the other great moving companies out there.Christopher W.
Customer did not leave a comment.Jordan F.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.Tara G.
Customer service with employees for rental service, extremely terribleLacheryl C.
Attendant asked me to move the truck after I had already parked it. I wasn't comfortable parking it where he suggested. Handed me keys anyway. He was quick about the turn in however.ROBERT R.
Employees did not know how to check rentals out, or in. I was given a reservation for 1 location then the night before I was told I had to go to another location which cost me an extra 6 miles total, and to add insult to injury I look I my bank account today only to realize I have been charged twice for the same rental. I'm currently on hold now for over 20 minutes trying to get in touch with a uhaul representative to resolve this transition issue, but I've been on hold for 29 minutes with no one even taking my callReginald L.
Equipment was ordered and paid but wasn't in the truckMarion L.
Customer did not leave a comment.Jeff J.
Truck cab had trash under the seats and cup holders had what appeared to be loose cigarette tobacco all over. Personnel was very nice and helpful at this location though.Zachary B.
Convenient for drop off but the lot was small and difficult to navigateBryan H.
Customer did not leave a comment.Pamela W.
My U-haul was covered in glass. I had to spend an hour sweepin for out and making sure fragments did not damage my property. The dolly I requested was incorrect and I did not receive furniture pads. It was a very poor experience moving.john S.
We had ordered an appliance dolly and it was not on the truck. We had to go to another location to pick it up. I was told I would not be charged, but we still had to pay. Other than that, it was fine.melinda H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Josh C.
Upon receiving my rental pickup location, I called to confirm that I would be picking it up at 12:30pm. The owner informed me that he was leaving at noon and that the person he left in charge wasn't knowledgeable of the system so she would be writing down my credit card info and leaving it in the store until Monday when he returned to work. I told him that o wasn't comfortable with that and I called The local U Haul main office. The office rep agreed that leaving my credit card info written down was incorrect and he gave me the corporate office number and said they would be able to assist her once I got there. After arriving and waiting inside the gas station for 30 minutes while she called 2 different people to help her process my transaction, I signed papers acknowledging the gas and mileage and then leave. Once my husband returned the van, he asked if there was anything else that we needed and he was told no. I called the gas station and spoke with a different employee and I asked him for my receipt and he told me to come back on Monday. I told him that I couldn't come back on Monday, he said "well ma'am, come on Tuesday" and he hung up on me. Overall, I was very displeased with this location and their terrible service. I will never rent from u Haul again and I will never give that gas station my service for ANYTHING! This is the worst experience that I have had in a long time.marchelle Y.